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Hall Mazda
Virginia Beach, VA
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523 Reviews of Hall Mazda
Good Customer Service The customer service was great, Mike did an excellent job explaining what my car needed done to it and how much it would cost. My family has been wit The customer service was great, Mike did an excellent job explaining what my car needed done to it and how much it would cost. My family has been with Hall Mazda since 2013, and would definitely recommend going for maintenance/services and car buying. More
Hands down best experience with a Service Department that I have ever had. The women working the service desks, the guy who processed me in to the mechanic who worked on my vehicle were the most friendly pe I have ever had. The women working the service desks, the guy who processed me in to the mechanic who worked on my vehicle were the most friendly people I’ve dealt with at a dealership. The quality And speed of service was great. I’ve only been there once but was impressed and would definitely go back. More
Service Quick, reliable service- same day in a lot of cases. Friendly people. Technology saavy. Taryn is great to work with. I’ll definitely be back. Quick, reliable service- same day in a lot of cases. Friendly people. Technology saavy. Taryn is great to work with. I’ll definitely be back. More
Good service, BUT Mazda corporate more interested in look of dealer storefront than customer service. Good cars but statistic and appearance driven corporate manager. W Mazda corporate more interested in look of dealer storefront than customer service. Good cars but statistic and appearance driven corporate manager. Wouldn’t want your corporate president as my neighbor More
Fantastic Service On my day off, I scheduled to have my Mazda 3 serviced, oil change, rotate tires and state inspection. Jolynn, my Service Advisor was very attentive a On my day off, I scheduled to have my Mazda 3 serviced, oil change, rotate tires and state inspection. Jolynn, my Service Advisor was very attentive and explained everything. When she returned to give me update on progress of the work, I remembered there was a problem with the Dash, it had popped up, since my last service. Jolynn checked on it, and let me know that they were contacting Mazda to see if could be corrected (warranty expired). With Jolynn and Hall Mazda effort I was informed that the dash will be fixed!!! My Mazda will be worked on tomorrow!!! Thank you Jolynn and everyone at Hall Mazda. Fantastic Service!!! Sherry S, an extremely happy customer. More
Excellent service My appointment were at 2 pm, and I show up at 1 they still took me in and did a fenomenal job with maintenance and state inspection. Mike took the tim My appointment were at 2 pm, and I show up at 1 they still took me in and did a fenomenal job with maintenance and state inspection. Mike took the time to explain the procedure. Amazing job team Hall Mazda!!!! More
Nothing was good about this service call My car was left the night before and the service rep acknowledged it at 7:37 am. After sending the diagnosis to the incorrect e-mail, which I correcte My car was left the night before and the service rep acknowledged it at 7:37 am. After sending the diagnosis to the incorrect e-mail, which I corrected twice, contact with Hailey was impossible. Calls were unanswered. It took 3 calls and 3 hrs later to finally get the repairs ordered - of course it was then near lunch, many other vehicles were now in front of mine for repairs. I had to call repeatedly to find out the status of the work. When I arrived to pick up my car I was given the wrong invoice and keys to a car not belonging to me. The repair that was necessary was something that previously was on extended warranty as it was a problem for this model. No one ever told me about this and of course the warranty period has recently expired. This was a part that should have lasted the life of the car. I'm done with Hall Mazda. More
Went out of their way to help get it right Very helpful and committed to getting the repairs done right on the same day. Kamal Maasry went above and beyond. Thank you very much i appreciate you Very helpful and committed to getting the repairs done right on the same day. Kamal Maasry went above and beyond. Thank you very much i appreciate your prompt service and courtesy. More