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Haley Toyota of Roanoke
Roanoke, VA
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 46 reviews
July 08, 2020
I wish someone from this dealership could explain why the car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratch car I drove 175 miles to buy with the money to pay for it. In my purse wasn't ready for me to buy. I really wanted the vehicle, but there was scratches on one side, a long scratch 18 inches or longer an inch wide on the hood, cracker crumbs in the back seat, and needing a washing and good cleaning. It took me three hours to drive one way. I arrive at this beautiful Toyota dealership excited to get the vehicle I had been looking for to get the biggest disappointment. I know things are different in the world today and people are not truthful. I am not mad, at 84 I don't get too upset any more but I would appreciate a call explaining why the car I went to buy wasn't cleaned up at least and waiting for me. You need to work on your 3.5 rating. Beautiful facility but employees need help badly. More
by Barbara
Employees Worked With
Rick, Keith, Aleece Hurt
June 26, 2020
J.W. Altizer was FANTASTIC! He helped us with exactly what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehi what we wanted, and was a funny guy too!He was honest and straightforward. It was an enjoyable experience, not what you'd expect trying to buy a vehicle. 10/10! Would recommend!!💚💚💚 More
by Ncisfrk22
Employees Worked With
J.W. Altizer
June 10, 2020
Excellent and friendly service. Keep up the good work. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. I’ve never had a problem since I bought my car from Haley Toyota. Will definitely go back. More
by Moir.charles
Employees Worked With
Aleece Hurt
January 24, 2020
Great customer service and product selection. My family and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. and I have purchased roughly a dozen or more vehicles, all have given a great experience. Service also gives excellent satisfaction. More
by MGibson
Employees Worked With
Chuck Baker
January 17, 2019
a mixed bag .. Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why Took my vehicle in for *routine maintenance* .. which apparently - from their point of view - didn't involve running a Diagnostic and finding out why my engine light was on. So my engine light is *still* on. In April i'll probably take my Toyota product to Firestone instead. More
by TimB
Employees Worked With
Chelsea Graham
September 22, 2018
Best Sales Associate Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help m Josh Hutchison is the man to see if you are searching for a new vehicle. He was extremely patient and very helpful. He went above and beyond to help me get in the vehicle I desperately wanted. Please ask for Josh on your next visit!!! Also see Penny Riddle ay the Service Center for your routine maintenance. She was extremely friendly, and very sweet. More
by Snoochie311
Employees Worked With
Josh Hutchison; Penny Riddle
August 23, 2018
Unprofessional, misleading and lier Asst. Manager at Service I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me mislea I walked to the service department for regular service check up that new Toyota has to go through. The Asst. Manager was rude, lied and gave me misleading information. He was totally unprofessional and lied again when I asked for company's written policy. I hope it's not the case but somewhere I suspect he doesn't like the people that come look different than him More
by driver1
Employees Worked With
Steve
July 25, 2018
Don't listen. Tell lies. Mislead customers Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks. Promised pin striping on my new Rav. Said it needed to be done before paint sealant. I told customer service. They sealed anyway. Liars. Jerks. More
by Maintman7
Employees Worked With
Jimmy, girls at service desk who basically ignored me this morning
March 03, 2017
Bought a Truck, DON'T BUY HERE Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood Bought a truck here, haven't had it 5 months & already have it in the shop. Has a warranty but the warranty is not covering any repairs under the hood. Nothing but a hassle! I do not recommend doing business here at all. They couldn't even muster up any energy to care & said it wasn't their problem pretty much. Please save yourself the headache & go somewhere else. Very disappointed. I did not work with the person listed here but it is requiring me to select an employee & this is the only name listed. More
by JoJo540
Employees Worked With
Aleece Hurt
