Haley Ford
Richmond, VA
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106 Reviews of Haley Ford
Service was fast. A friendly & pleasant place to have work done on my Ford. They have a shuttle to take me home, for the longer service/repair work needed. work done on my Ford. They have a shuttle to take me home, for the longer service/repair work needed. More
Called and spoke with Wayne on Friday April 26, 2013 about a 2009 Ford F150 King Ranch listed in the paper for 26,999.Wayne looked over the trucks info and gave me the mileage which wasn't listed. My wi about a 2009 Ford F150 King Ranch listed in the paper for 26,999.Wayne looked over the trucks info and gave me the mileage which wasn't listed. My wife and I visited the dealership on Saturday April 27, inspected and test drove the vehicle. I was prepared to buy the vehicle and asked what the best price is they could do for me if I wrote them a check. Wayne stepped away and spoke to the manager on duty and brought a signed piece of paper with a bottom line price of $ 29,999. Which is $ 3,000 more than what was listed in the paper. I mentioned nothing of the paper because I didn't want to deal with anyone who was going to lie to me. I left and called the General Manager Brian Johnson on Monday. He said he would get right back to me and never did. Instead I got a call from Chris 6 hours later and he said that the newspaper made an error. Wow, for at least the last five days its been a error? Yeah right. Don't do and business with these people they are criminals. More
I took my 2007 car in for an inspection. I was told there was approximately $2,000 worth of work that needed to be done for my car to pass. I thought this was wrong, as I was not having problems with there was approximately $2,000 worth of work that needed to be done for my car to pass. I thought this was wrong, as I was not having problems with the car. I got a second opinion from another reputable mechanic, and was told there was absolutely nothing wrong with my car. Haley was even trying to "repair" a part that I did not have on this car and saying I couldn't pass inspection without it. I bought this car new from Haley Ford. When I bought it I was told I had free inspections for life. I had been very pleased with them until this point. It seems as though they give you free inspections for a few years, and then attempt to rip you off to cover the cost. Although I have been happy with the body shop and the sales department in the past, I will never do business, nor recommend, Haley Ford again. More
the service at this dealership is very good. everyone is very helpful and they are extremely friendly. Billy Stone is the man! I talked to him on the phone about a change of price that probably occurred on very helpful and they are extremely friendly. Billy Stone is the man! I talked to him on the phone about a change of price that probably occurred on one the vehicles that was posted online. he offered to sell me the car at the price it was originally posted at and he keeps his word. I was very close to lose the car because someone else was test driving it and was about to make a deal. But as I work to the door billy took care of everything for me because we already had a deal and i was ready to buy. More
We were looking for a new sedan and the ,13 fusion caught our eye. when we stopped into Haley we were greeted by a very friendly salesperson eager to answer any question we had. There was no pressure to buy our eye. when we stopped into Haley we were greeted by a very friendly salesperson eager to answer any question we had. There was no pressure to buy and they were upfront with pricing information and dealer costs. The overall experience was warm and i would definetly go back and purchase from that dealership again. More
The staff at Haley ford really worked very hard to earn my business and I put them through a battle with two other dealerships. Due to the hard work of Doug Williams, I paid a little more for the vehicle w my business and I put them through a battle with two other dealerships. Due to the hard work of Doug Williams, I paid a little more for the vehicle with Haley just because of the way we were treated. Great staff and excellent customer service from Doug Williams. More
It has been 40 years since I purchased a brand new vehicle, everyone in sales was very friendly & knowledgeable with Ford products. I was offered a very fair price for my trade in and when they did no vehicle, everyone in sales was very friendly & knowledgeable with Ford products. I was offered a very fair price for my trade in and when they did not have the color I wanted, they went out of their way and located it and had it there the very next day. When I picked it up it was immaculately cleaned and even had a full tank of fuel. - What more could you ask for in a dealership More
My complete buying experience at Haley Ford was My complete buying experience at Haley Ford was outstanding. I was given a great deal on a new vehicle, was picked up from the airport, and treated My complete buying experience at Haley Ford was outstanding. I was given a great deal on a new vehicle, was picked up from the airport, and treated excellent at the dealership. The people felt more like friends than sales people. I would highly recommend anyone looking for a new or used vehicle to first give Haley Ford a look. I traveled 1000 miles to get there and it was well worth the trip. - John More
It was time to replace my venerable Saturn Vue. Since GM shuttered Saturn I started looking to see what other brands had to offer. After a fair bit of research, I narrowed my search to Ford and Toyota and shuttered Saturn I started looking to see what other brands had to offer. After a fair bit of research, I narrowed my search to Ford and Toyota and specifically the Escape and the RAV4. When I decided it was time to 'pull the trigger' on buying a new vehicle I visited a dealership for both. My visit to Haley Ford was very pleasant and a great buying experience. In fact the buying experience there was as close to the experience at Saturn which was one thing that I really liked about Saturn. Mr. Stein was very professional and friendly. After listening to which vehicle line was interested in, what my preferences were and what needs I had to satisify. (I am handicapped, so need specific options so my handcontrols will work.) He very quickly found some that met the criteria, so my only really 'difficult' choice was which color to choose. He also was very helpful in assiting me coordinate getting both my old and new vehicle to the shop where my handcontrols were transfered. The dealerships follow up after the purchase was great and the service department has been stellar when I have returned for my first maintenance visits. I will/would definitely returnt to Haley for future sevice and vehicle buying needs. It is refreshing to find a business these days that make you feel that you and your business are appreciated More