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Haley Buick GMC Airport
Richmond, VA
376 Reviews
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376 Reviews of Haley Buick GMC Airport
February 22, 2025
I'm gonna give them half the rating because I take ownership is dissatisfaction. Went there the look at a car a high end car! First mistake is not letting me test drive the 70,000.00 car. The excuse w ownership is dissatisfaction. Went there the look at a car a high end car! First mistake is not letting me test drive the 70,000.00 car. The excuse was we don't want to put miles on it ! How do you interest buyers if they can't even text the car before purchase ! Then after paperwork was completed they called after I sent a message to the sales lady I won't mention by name telling her that I changed my mind ! Not 5 minutes later the finance manger calls me and tells me to come pick up the car. I took my time to think about it ! Next day we have a snow storm, closing all areas for 2 days. Then the morning after the storm I receive a email from the sales lady asking me could she answer any further questions ! I decided to call her and tell her that I would be by today and she tells me, " her finance manager don't know his name don't care really, the guy set up a buy for the car meanwhile I'm thinking they are closed because of the weather ! Then she had to nerve to ask me was I interested in a suv ! Why HE Double Hockey Sticks No !!!! I asked the sales lady's, " was he gonna call Me? She replied , " he said he tried to call you several times ", which was a crock, and he left no message ! So therefore I cannot recommend this place and I won't be back. Sort of like snake oil ! I do accept my wrong in this transaction! I took the time to think about it and get ahold of my insurance to check rates. All for nothing, I will take great pleasure going to another dealership! Could not even get a test drive ! Got a finger for ya ! More
by nikiasr907
Employees Worked With
Janet and her Boss , Janet Pineman, Michael Dougherty
February 13, 2025
Great service including appointment management and follow up! Very detailed service invoice as well as verbal communication before and after service! up! Very detailed service invoice as well as verbal communication before and after service! More
by siteworxplus
Employees Worked With
Aaron Cain
January 15, 2025
Hi ,my name is Ed. I am eighty years old and Vie Nam vet.I have had my 2017Chevy silverado in for service sinceNov 2nd for the Torque Convertorr replacement..Today is t I am eighty years old and Vie Nam vet.I have had my 2017Chevy silverado in for service sinceNov 2nd for the Torque Convertorr replacement..Today is the 9th of January and was just informed that they located a converator. Drum Roll Please.Today is Jan. 13th and my truck is ready it only took 2months and 13days.After contacting Chevy Int.They said they would give me a free oil change for my inconvience.How thought.ful.When i was told will see about getting it fixed now i understand. More
by Ed Bilak
Employees Worked With
Aaron Cain, Bill Criswell, Michael Dougherty
August 23, 2024
Janet Pineman was most helpful and knowledgeable. Service desk needs to give customers an estimate of how long a job might take. Was not expecting the free oil change to take 2 1/2 hours. Sierra Service desk needs to give customers an estimate of how long a job might take. Was not expecting the free oil change to take 2 1/2 hours. Sierra is a nice truck but the Onstar stuff is too expensive, complicated, and redundant if you have an iPhone. Ratings were a result of how I felt treated overall. The hard working technicians doing the work I’m sure deserve a much higher grade. More
by Lref
Employees Worked With
Janet Pineman
July 22, 2024
The staff was professional and courteous. The wait time was more than acceptable. And the price was perfect. Thanks The wait time was more than acceptable. And the price was perfect. Thanks More
by peter.george74
Employees Worked With
Warren Collier, Stephen Pearson, Aaron Cain, Allen Andrews, Cabell Guy, Jason Grubbs
September 01, 2023
You feel like a number here. No geniune concern. Service is even worse. Don’t buy a vehicle here and feel like you can bring it back for timely service. They quick to cross s No geniune concern. Service is even worse. Don’t buy a vehicle here and feel like you can bring it back for timely service. They quick to cross sale at every oil change but not respectful of your time even when you make an appointment for service. Tom Dehaven is a Service Advisor with no urgency or care. More
by TJ
Employees Worked With
Tom D
March 10, 2023
Janet Pineman and other associates came through once again! We purchased a new Enclave with the attentive support of Ms. Pineman. Ms. Pineman is always pleasant to work with for a car buying experience. again! We purchased a new Enclave with the attentive support of Ms. Pineman. Ms. Pineman is always pleasant to work with for a car buying experience. The other associates were also professional and made sure we were okay if we came in and Ms. Pineman was busy. Everyone from the maintenance scheduler, the maintenance department, the parts department, and financing contributed to and overall awesome experience! Thanks Janet and the Haley team for a great experience. BTW, your waiting is awesome too! Thanks! More
by jlloydjr1
Employees Worked With
Janet Pineman
