Hagerstown Ford

Completely Satisfied! I recently purchased an Explorer from Zach Bowie at Hagerstown Ford. Zach dialed in directly to the perfect vehicle for me. He gave an extensive pre I recently purchased an Explorer from Zach Bowie at Hagerstown Ford. Zach dialed in directly to the perfect vehicle for me. He gave an extensive presentation of the vehicle and all it's features, starting under the hood, all the way around it, and through the inside as well. Zach and Mike Cofield went above and beyond to make sure I was completely satisfied and I had everything I wanted in my new Explorer. Thanks for making the shopping experience amazing. Two thumbs up, but if I had more they would be up too! I look forward to coming in to the service department at Hagerstown Ford. I know they will continue to provide amazing service! Thanks again! More

Fast friendly I gave Tex my max monthly payment and he and the fianance manager worked with me and made it happen. They both went above and beyond to make sure I go I gave Tex my max monthly payment and he and the fianance manager worked with me and made it happen. They both went above and beyond to make sure I got the best deal and the insurance I would need to cover, my new truck . I had my family with me and they not only took care of me but my family also. More

Hagerstown Ford/Doug Taylor Hagerstown Ford, Doug Taylor, Chris Mason , and Smittie Smith provide exemplary customer service. Mr. Taylor provides the most thorough product demon Hagerstown Ford, Doug Taylor, Chris Mason , and Smittie Smith provide exemplary customer service. Mr. Taylor provides the most thorough product demonstration I have ever experienced. Every salesman should look to him as a mentor.Chris Mason found us every possible discount and even went the exrta mile to pay off our trade in, and Smittie was so professional and detail oriented in handling our financing paperwork. This is the second car we have purchased from Hagerstown Ford, and I think we have found a dealership for life!! More

Excellent!! Thank you John "Merekat" Lum for the great experience you showed us when purchasing our new 2014 F-150. You made us feel welcome and made our truck bu Thank you John "Merekat" Lum for the great experience you showed us when purchasing our new 2014 F-150. You made us feel welcome and made our truck buying experience one to remember with a smile! Thank you for an excellent job! More

Great This went extremely fast and was a great and easy experience. Thank you Mike Reid for being a great salesman!NI would recommend Mike to anyone! This went extremely fast and was a great and easy experience. Thank you Mike Reid for being a great salesman!NI would recommend Mike to anyone! More

Checkup and repairs Outstanding experience with Hagerstown Ford. Tim Rowe was extremely helpful, informative and friendly. Mr. Rowe communicated all work that would tak Outstanding experience with Hagerstown Ford. Tim Rowe was extremely helpful, informative and friendly. Mr. Rowe communicated all work that would take place and length of time. We were very pleased with his professionalism. We will definitely recommend Hagerstown Ford and Tim Rowe to our friends. Thank you for a pleasant experience!! We will return. More

Very Satisfied Mike was very helpful and made buying a new truck easy. Got me the the best deals right from the start. Was very happy with him all together. Mike was very helpful and made buying a new truck easy. Got me the the best deals right from the start. Was very happy with him all together. More

Honest & Reliable Excellent Customer Service, very patient and willing to go the extra mile for the customer. Jack was an awesome salesman and very informative about t Excellent Customer Service, very patient and willing to go the extra mile for the customer. Jack was an awesome salesman and very informative about the product. I felt at home through the whole process and I appreciated the extra steps Jack went through to help us get the best deal that we couldn't get in our own hometown. I will recommend Jack to all my Ford friends!! Mike was great too!! He didn't try to push anything on us with the financing but was very knowledgeable about the products. Very appreciative of the experience guys and thank you for everything!! More

Will only purchase vehicles at Hagerstown Ford!!! My experience has only gotten better each time I have purchased a vehicle at Hagerstown Ford. My salesperson- Mike Reid is excellent at all aspects of My experience has only gotten better each time I have purchased a vehicle at Hagerstown Ford. My salesperson- Mike Reid is excellent at all aspects of the purchase- I always feel welcomed and feel like he has exhausted all avenues to make me feel comfortable, make a fair sale and to make sure I will come back...and I will. I have full confidence to recommend other customers to visit Hagerstown Ford and Mike Reid. Outstanding group of professionals make up this great dealership. More

Bait and Switch!! Went into dealership during a sale and was very upfront about credit issue and negative equity on a trade. Was approved relatively quickly and was quo Went into dealership during a sale and was very upfront about credit issue and negative equity on a trade. Was approved relatively quickly and was quoted a very attractive interest rate and deal to my surprise. Waited six hours to finalize deal and sign documents. Had the car for two weeks and after receiving a welcome call from Ford and down payment check cashed, received a call from the Used Car Manager telling me that additional documents needed to be signed. Come to find out my rate was now 6 points higher thus monthly payment was significantly higher. I had previously called and left two messages with Mike Branson, finance manager, to confirm my lender and ensure that all was as told - NEVER received a return call until two weeks later when I heard from the Used Car manager informing me of the increase in rate. Total bait and switch!! More