Habberstad BMW

Purchased Certified pre-owned 335i from them. Upon delivery, asked where the floor mats, manual and iPod cable were, salesperson provided the iPod cable, and gave us the wrong manual with a promise to delivery, asked where the floor mats, manual and iPod cable were, salesperson provided the iPod cable, and gave us the wrong manual with a promise to mail the proper floor mats after the weekend. Fast forward to that Monday, salesperson states certified cars don't come with floor mats, at which point it was a battle to make him provide. Two days later, he makes me meet with him somewhere in my area, and then provides non-original floor mats! Still no manual but has no issues taking the wrong manual back. Speak to the used sales manager Derek who tells me that although these cars don't come with floor mats he would be happy to sell me a new set. Last straw. Filed complaint with BMW North America, and BBB. So basically the certified pre-owned checklist they need to use doesn't apply to their dealership? It clearly states both the instruction manual and floor mats are a check point and stipulate any missing or incorrect parts be replaced by original equipment BMW parts. NOT happy. Both salesperson AND sales manager are xxxxxxx liars and I will continue to do what I must out of principle. They messed with the wrong customer this time around. More

John was very responsive, informative and answered every question I had regarding my new car. He is also very knowledgeable about BMW itself, I learned a lot and I'm very content with my purchase. I would d question I had regarding my new car. He is also very knowledgeable about BMW itself, I learned a lot and I'm very content with my purchase. I would definitely recommend John to friends and family without a doubt. More

There was not on person I met on entering the dealership that I did not like, including the security guard. Reception was great. Saul Brasvalsky was both personable and from my perseption honest. I felt fro that I did not like, including the security guard. Reception was great. Saul Brasvalsky was both personable and from my perseption honest. I felt from the first time I talked with him on the telephone that he would make me a proper deal. He did just that. I am more than pleased with my dealings with Habberstad. Thanks. More

Our salesperson, John Tehrani was very accommodating, answered all of my questions, and was very helpful throughout the buying process. He always returned my phone calls and followed up with me whenever answered all of my questions, and was very helpful throughout the buying process. He always returned my phone calls and followed up with me whenever I reached out to him. It was a pleasure to do business with him and I look forward to my next purchase...3 years from now. More

Initially I had to negotiate hard on the price but overall negotiation settled on mid price each time. Overall John was quite cordial during lengthy purchase time - I had ordered car to be built. Over overall negotiation settled on mid price each time. Overall John was quite cordial during lengthy purchase time - I had ordered car to be built. Overall car is also nice. I appreciated John's help in understanding car's features. More

The level of customer care and attention to detail is superb. I purchased a three year-old Z4 through Joe Demartino at pre-owned. He truly provided the information that I needed to become familiar with t superb. I purchased a three year-old Z4 through Joe Demartino at pre-owned. He truly provided the information that I needed to become familiar with the particular car that I wanted. The sales tact was one of simply responding to my inquiries without any unnecessary twists. The negotiation process was relatively smooth and the condition on pick up date was pristine. I felt I had purchased a brand new car based on the detailing that was performed at Habberstad prep. BMW pre-owned also provides a solid warranty beyond the standard coverage. The selection at Habberstad is nicely displayed on their website, giving ample details prior to stopping by. My next BMW purchase will undoubtedly be at Habberstad. More

Short: Absolutely the best dealer I worked with. Long: Short: Absolutely the best dealer I worked with. Long: Prior to working with Saul in Habberstad, I've never liked any car dealerships before and i Short: Absolutely the best dealer I worked with. Long: Prior to working with Saul in Habberstad, I've never liked any car dealerships before and it had always been a "necessary evil." However, working with Habberstad is just such an amazing experience that I'd wish they are not so far away from me so I can recommend all my family and friends to buy BMW from them. At first, I wasn't keen on buying an expensive car 3000 miles away from where I lived but Saul was able to convince me with his sincerity and honesty in working with me. He never pushed but was always willing to help me get the best deal he can accommodate. Instead of feeling cheated often with most other dealers, I felt it was a win-win situation at the end. Habberstad made the transaction super easy by mailing all the documentation to me after 2 of my local dealerships refused to have the courtesy to administer the signatures. They paid to have the papers fedex'ed to me and then provided 2 empty fedex envelopes for me to mail back the necessary paperworks. Overall, I never felt pushed at any moment during the whole sales process and I actually felt that my salesperson Saul actually was interested in a win-win situation by helping me. The "help me to help you" is so true here. Surprisingly, I enjoyed the overall experience of buying a car online with Habberstad. I highly recommend anyone buying a car from Habberstad to seek out Saul if you happen to interact with the dealership with ebay motors or other internet sales. I've also interacted with Maria from the financing and she was very helpful as well. More

Working with John was an extremely pleasant experience. While I would have happily placed an order for the vehicle I was looking for, John was glad to search the regional inventory and have a vehicle heade While I would have happily placed an order for the vehicle I was looking for, John was glad to search the regional inventory and have a vehicle headed for a New Jersey dealer diverted to Huntington. He walked me through purchasing process at my own pace, never giving me the feeling that I was under pressure, and was able to answer every question that I had about the vehicle, financing, and ownership. When it came to decide on a price, John was extremely fair, upfront about all costs, and patient about explaining all the details of BMW's financial services. Upon taking delivery, John gave a detailed tutorial on all of the vehicle's functions, leaving nothing a mystery. John was kind to give me a call the day after, to make sure I was completely happy with my purchase and to answer any other questions I may have forgotten to ask. I will not hesitate to recommend John to anyone in the market for a car. More

John Tehrani is great and was very helpful and informative. I will definitely refer any of my friends / family interested in a BMW to John Tehrani. Excellent customer service and follow up. John i informative. I will definitely refer any of my friends / family interested in a BMW to John Tehrani. Excellent customer service and follow up. John is professional and very patient, helpful and extremely knowledgeable! More

Without a doubt the best car purchase experience I have ever had. Howie was knowledgeable and so attentive to every detail, from greeting us to waving as we drove away after we picked up our new car. As a ever had. Howie was knowledgeable and so attentive to every detail, from greeting us to waving as we drove away after we picked up our new car. As a whole, Habberstad BMW has certainly perfected the art of car sales, and really epitomizes their slogan, "People Performance Passion." Keep up the good work! More