HGreg.com Houston

I had an incredible experience working with Marty Serna at HGreg. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Marty was extremely knowledgeable, professional, a at HGreg. From start to finish, he made the car-buying process smooth, stress-free, and enjoyable. Marty was extremely knowledgeable, professional, and patient, taking the time to answer all my questions and ensuring I felt confident in my decision. I highly recommend you work with Marty should you want to be guided in the right direction! More

Thanks Luis and Kyle for a quick and easy process! It was great! Would recommend It was great! Would recommend More

Hgreg. com Houston texas Somehow I was charged around $1700 for packages that I did not approve. I was checking and I have no idea how these guys added it t com Houston texas Somehow I was charged around $1700 for packages that I did not approve. I was checking and I have no idea how these guys added it to the package and I see it with my signature. I agreed to the package at $17500 and somehow the extra fees/insurance was added. Then the person in charge gave me all the paperwork in a binder which I had reviewed. 20 day later I am checking the package and found crazy stuff as a $1000 insurance to cover a max of $500. I am so upset and thinking paying a lawyer to return the vehicle. This type of businesses should be penalized. Any auditor will find these irregularities very easily More

Joe Rigo the store manager and Herson are absolutely amazing highly recommend if you are in the market for a vehicle to stop by Hgreg and holler at em Strongly recommended amazing highly recommend if you are in the market for a vehicle to stop by Hgreg and holler at em Strongly recommended More

Worse dealership I have ever dealt with, with all the technology we have today. They attempt to use it but fail miserably. I contacted them (Sat. Dec 15,) through the internet to confirm they had the car technology we have today. They attempt to use it but fail miserably. I contacted them (Sat. Dec 15,) through the internet to confirm they had the car. They quickly responded to schedule a test drive. I responded and scheduled a drive on Thursday Dec19. At which time I informed HGreg that I would be driving 3.5 hrs. to get there. They contacted me twice more to confirm that I would make the Thursday schedule. Every time I confirmed that I would be there. On Thursday I had to inform them that things had changed, and an emergency came up that would not allow me to keep the schedule. They asked to reschedule, which we did for Saturday Dec 22. We scheduled for 10:30 AM and let them know that we would be traveling from Dallas to Houston, traffic caused us to run 30 minutes late. On our drive we asked HGreg to have the car ready for us to view as soon as we arrived. This was an effort from our side to speed the process. They told us that they would only move the car when we arrived. We arrived at 11 AM, I let them know we had an appointment and gave them out name. Turns out I didn't have an appointment, all my conversation we with the mother location in Florida. They didn't know I was arriving and had to look on the computer to locate the car I just drove 3.5 hrs. to see. The salesman starts his spill telling me how the dealership started and the reason for the no haggle pricing. Problem is I don't care; I know the price and just want to see the car. After 15 minutes, they come to me and tell me the car isn't on the lot. It's at the BMW dealer being repaired. I drove 3.5 hrs. and was never told that the car wasn't available to see much lest purchase. They told me I could come back when it was ready. I asked them if they were crazy? They were offended, but I lost a days' time to see this car and they thought nothing of it. Other that I'm sorry, but that doesn't fix the problem. I ended up driving down the road and purchasing a car from the Gensis dealership. They gave me priority and took care of me, and even having a no haggle price they dropped the vehicle $1000. Now that is service, they didn't waste my time. I let HGreg know that I had purchased cars from no haggle pricing, I had purchased from Savvy before, and they were 100 times better than HGreg. The cars were in much better condition clean and not hot glued together. More

Unprofessional Service and Overpriced Vehicles I recently visited 6737 SOUTHWEST FWY, HOUSTON, TX 77074, to inquire about a car listed at $13,700. Upon inspection, I discovered that the vehicle had recently visited 6737 SOUTHWEST FWY, HOUSTON, TX 77074, to inquire about a car listed at $13,700. Upon inspection, I discovered that the vehicle had been involved in three accidents, which raised serious concerns for me regarding its condition and value. When I brought this issue to the salesperson's attention, I was dismissed and told the manager would be consulted. However, when the manager approached me, he rudely asked me to leave the store instead of addressing my concerns. I found this level of customer service completely unacceptable. It’s important for customers to feel heard and respected, especially when making significant purchases like a vehicle. I would advise potential buyers to proceed with caution and consider other dealerships that value their customers' inquiries and concerns. More

Can and got me a car at this dealership and OLA, Kyle and Victoria were so great!!! I had such a great experience!! Victoria were so great!!! I had such a great experience!! More

We bought a truck. The truck had a check engine light on. They said they would fix it. We took it back and left it. We came back to pick It up they said they fixed it. The truck had a check engine light on. They said they would fix it. We took it back and left it. We came back to pick It up they said they fixed it. We got on freeway and it came back on. We have called so many times and they never return our call. We are going to take it back up there and give them the keys. Just interested in selling you a car with all the warranties l, but they don’t want to fix anything. DONT BUY FROM THEM UNLESS YOU WANT TO GET CHEATED AND END UP A TRUCK THAT IS A PIECE OF JUNK. it is a shame we are paying for a truck that just sits in the driveway. Because we don’t want it to Break down and leave us stranded More

My sales lady was great Raquel Johnson very friendly and a lot of knowledge about the cars thank you I bought a nice Mercedes Benz and I paid cash and the upper management wasn’t very pleasant they definite a lot of knowledge about the cars thank you I bought a nice Mercedes Benz and I paid cash and the upper management wasn’t very pleasant they definitely don’t make you feel welcome and I dropped almost 30 thousand for my car so you know I can go anywhere but I didn’t want my sales lady Raquel to lose her sale because of upper management being rude Shirley Smith-Rijvers More

Purchased vehicle March 24. STILL WAITING for title and tag. Have had to renew temp tag and if tag does not arrive today will have to again. Sorry! sorry! only goes so far!.late STILL WAITING for title and tag. Have had to renew temp tag and if tag does not arrive today will have to again. Sorry! sorry! only goes so far!.latest phone call has not been returned. Vehicle is fine and we knew how to navigate salesman pressure so the deal was fine. Follow up is awful and prevents a positive recommendation.i guess the next step is to raise cane in person. More