Gurnee Volkswagen

I wish the person checking me in and those who contact me during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowin during service were knowledgeable about length of time and what is being accomplished and would either communicate that or be honest about not knowing the answer. More

Excellent experience with the service team. They know what they are doing and I got my car back in 30 minutes. They know what they are doing and I got my car back in 30 minutes. More

Didn’t too of fluids coolant light came on right after service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. service. Appointment was for 7:30 but vehicle wasn’t ready until 2:00pm. Other than that it went well. More

Cameron was great and helped us find the perfect SUV. He’s very patient and kind. He’s very patient and kind. More

This was the second time I purchased a vehicle with them. They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good se They worked with me in my budget and provided quite a few options. They were transparent in letting me know if something would not work. Very good service! More

Absolutely the best customer service I have had in a long time. Thank you Chris! Power Wagon is the best! time. Thank you Chris! Power Wagon is the best! More

Bad service poor attention bad administration management really bad very slow service not good at all really bad very slow service not good at all More

Waited 1. 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’ 5 hours for an oil change that I had scheduled an appointment for. It was done wrong and my car smoked and leaked oil the whole way home. They wouldn’t tell me what kinds of problems that may have caused. Said they would reimburse the oil change and clean up the mess but two weeks later that hasn’t happened. I highly recommend you go anywhere else. More

Had an 8 o'clock appointment in the morning did not get out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for s out until 1230 and all I was having done was 2 courtesy checks and they missed a bunch of stuff so I would not go back to this dealership again for service More

The attention after the purchase is horrible. I need to speak with the manager thanks I need to speak with the manager thanks More