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Gurnee Volkswagen

Gurnee, IL

3.9
1,179 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,179 Reviews of Gurnee Volkswagen

December 02, 2022

Providing great customer service and took care of all my issues in a timely manner. More

by GPIERSON81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 05, 2022 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

December 01, 2022

Fair practice but needs better lenders to help financing your cars Otherwise good customer service. More

by Jc106719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Modugno, Jerry Cousin, Will Smith, Tricia Cruz, Hunter Eade, Chris Campos
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Dec 02, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

November 30, 2022

Sandi is an amazing sales rep. He is upstanding and honest. He worked with me to get the best deal possible and be sure I was out of there in a timely fashion! Just in time to pi More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
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Dec 01, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review, Jen! We are so glad that Sandi had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 26, 2022

There was very minimum communication when it came to being told my interest rate before all paperwork was shown to me. It was my fault for not asking the right questions though. More

by ShouldPayMoreAttention
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocco, Heidi and Rich.
Report | Print
Nov 29, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

November 26, 2022

Typical car dealership trying to add on well over $2K in upcharges , not allowing us into a fully lighted area to properly inspect the car. More

by Popeye
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Natasia Hernandez
Report | Print
Nov 30, 2022 -

Gurnee Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 25, 2022

Great service and excellent customer service! Easy in and out, car was even washed.. Thank you so much! More

by MSCHRAMM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Raatz
Report | Print
Nov 26, 2022 -

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 25, 2022

Excellent service staff. Work performed under estimated time. No attempts to sell any additional parts that may or may not be needed. More

by EKSTROM1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Nov 26, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

November 24, 2022

Service was done pretty fast and very good. I like this place after very much remodeling. More

by mklip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Summer
Report | Print
Nov 26, 2022 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gurnee Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2022

Bought a used 2017 rouge, approaching a month of owning the car and it stopped on me three times. Service was rude! The guy in service came off as nice until I spoke about something he didn't want to hear. More

by KELISHA2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Summer, Bill Summer
Report | Print
Nov 29, 2022 -

Gurnee Volkswagen responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 22, 2022

Poor communication. Excessive wait times. No efforts to stand by same repair made one year and five months ago. Very frustrating. More

by lockclan5
Recommend Dealer
No
Employees Worked With
Rachel
Report | Print
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