Gurnee Hyundai

Great customer service from Jeff! He was very helpful in answering all my questions and taking the time to go over the details with me. He was very helpful in answering all my questions and taking the time to go over the details with me. More

This review is for fraudulent practices regarding sales and disrespectful, demeaning behaviors by staff. I came in to purchase a car that was posted on their website for $18,220 but was told that the car w and disrespectful, demeaning behaviors by staff. I came in to purchase a car that was posted on their website for $18,220 but was told that the car would cost $28,277. In small print on the in-person quote were $4416 worth of "accessory charges." When asked why this wasn't posted on the website, I was told by the director of E-Commerce, Leonides Garcia, that "this is the way that business is done." He then attempted to "negotiate" with me, offering me reduction after reduction. I did not want a negotiation, but continued to ask for the car at the posted price. In addition to the fraud, Leonides was condescending and sexist. I have purchased 11 cars and never experienced anything like it. Regarding the fraud, I noticed that in April the car was listed as $22,500 on the website and then "reduced." Note that the original price is almost exactly the price of the car if the accessories had been included. This is a blatant attempt to misrepresent the "reduced" price of the car while still selling it for the original price. I next reported this to the GM, John Kokkalis, who told me that "our service department had some additional work done for our reconditioning process that wasn't accounted for, which our internal price reflected but our online price did not." Although he offered me the car at the posted price, he did this because I informed him of I was reporting them to the Federal Trade Commission for fraud (which I did). From beginning to end, I was lied to, manipulated, and condescended to. Multiple reasons were given for the discrepancy in cost, none true- this is bad enough, but the overall customer service was also miserable. Leonides repeatedly lied to me about the "way that things work." He told me that things are always done this way, that I would never find a better price, and that he was going to work hard to help me out and give me "the accessories almost for free." I know sexism and gaslightighting when I see it. More

Alex was great! The whole process took under an hour. Great overall experience and very helpful! The whole process took under an hour. Great overall experience and very helpful! More

Great service. Alex was very helpful and informative . Frank worked really well to get me the deal that I felt was satisfactory Alex was very helpful and informative . Frank worked really well to get me the deal that I felt was satisfactory More

From the minute you enter, their smiles and opening of the door is welcoming. Carlos A. had previously met my family and he was very helpful in my car search. The paperwork was swift. Josh, helped with th the door is welcoming. Carlos A. had previously met my family and he was very helpful in my car search. The paperwork was swift. Josh, helped with the financing and covering my vehicle by upgrading the warranty. I was given a good amount for my trade in according to the blue book price. They continue to help me thru the process and I look forward to a long relationship of smooth car experiences. Thank you! Kathleen More

Gracias a Andres por ayudar compare mi carro nuevo estoy saliendo muy feliz y appreciada! saliendo muy feliz y appreciada! More

Great experience. Two dealers we stopped Bob Rohrman's either had no hybrids or just told us we had to order and wait 6 months for delivery. The third stop was the Two dealers we stopped Bob Rohrman's either had no hybrids or just told us we had to order and wait 6 months for delivery. The third stop was the charm, we were pleasantly greeted by an employee outside and he quickly said "let's go inside and see a salesman, they can help you". The salesman, Alex Marquez, checked the inventory and saw a delivery was expected in a few days. There was the same model (not hybrid) on the lot and after looking at the one on the lot, we were sold. Alex printed out a copy of the Marconi sticker and told us that he would call us as soon as the car was delivered. More

Roger was very helpful with picking out the right car for us! Very happy with our purchase. us! Very happy with our purchase. More

Good customer service but a bit too pricey . Tomy is definitely great with people. Thanks Tomy is definitely great with people. Thanks More

I was the first time car buyer with not really good credit and they managed to put me in a new car with low miles and a cheap payment thank you Kimberly Jones credit and they managed to put me in a new car with low miles and a cheap payment thank you Kimberly Jones More