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Gurnee Hyundai
Gurnee, IL
1,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,438 Reviews of Gurnee Hyundai
June 06, 2023
Ex- Marine combat deployment taken advantage of at Gurnee Hyundai. Check engine light! Less than 24 hours after purchase of used 2017 Jeep Cherokee priced at $16,650. Zero respect or consideratio Hyundai. Check engine light! Less than 24 hours after purchase of used 2017 Jeep Cherokee priced at $16,650. Zero respect or consideration for customers. Delayed every effort to assist with issue, refused to take any ownership of manipulating and clearing codes. Additionally they refuse to correct the issue professionally by addressing the problem. More
by joel.davis
Employees Worked With
Scott Stay Jerry Spainer
June 05, 2023
Gurnee Hyundai promptly took my car for service, took care of the 2 plus 1 recall items, and identified other service needs. On our vacation trip, the highway mpg was the highest it had ever been. care of the 2 plus 1 recall items, and identified other service needs. On our vacation trip, the highway mpg was the highest it had ever been. More
by Kenstall
Employees Worked With
Antim Patel
June 02, 2023
I have bought two cars from this dealership, and they have been excellent to deal with both times. My last purchase was one week ago, and sales manager Jorge as well as sales representative Bri were both have been excellent to deal with both times. My last purchase was one week ago, and sales manager Jorge as well as sales representative Bri were both honest, professional, and very easy to work with. Their customer service and follow up is unparalleled. I highly recommend this dealership. More
by lhodges8
Employees Worked With
Jorge, Bri
May 27, 2023
We stopped by the dealership today to look for a car for our daugther. Ajmal greeted us and she was great to work with. Her manager Jerry answered all of our questions and made sure our payment was where our daugther. Ajmal greeted us and she was great to work with. Her manager Jerry answered all of our questions and made sure our payment was where we needed to be. It's been a great experience! More
by erowlette6
Employees Worked With
Jerry and Ajmal
May 20, 2023
Everyone I worked with here went above and beyond to help me. Scott, Alex, Robert, and Tommy were all far kinder and more helpful than they had any reason to be with my complicated situation, and saw me thro me. Scott, Alex, Robert, and Tommy were all far kinder and more helpful than they had any reason to be with my complicated situation, and saw me through the other side of it. Cannot recommend this dealership or these people, Scott most of all, enough. More
by ATZamirowski
Employees Worked With
Scott Stay, Alex, Tommy, Roger De Vito
May 19, 2023
Save yourself the headache and drive a few more minutes to Racine Hyundai instead of dealing with Gurnee Hyundai's service department. My recent experience there was incredibly frustrating. I arrived and w to Racine Hyundai instead of dealing with Gurnee Hyundai's service department. My recent experience there was incredibly frustrating. I arrived and waited for 20 minutes without any assistance. I asked three different employees passing through if they worked at the empty service desk, but none of them were able to help me. During my wait, I overheard one of the employees bad mouthing a customer over the phone, claiming that she was trying to get something for nothing. It was unprofessional and disrespectful to hear such derogatory remarks about a customer. Finally, when that employee finished his call, he grudgingly helped the gentleman who was in front of me. However, what struck me as shady was that he proceeded to take pictures of the entire car, both inside and out. This behavior raised concerns and made me question their integrity. Given this experience, I have decided that I will not be returning to Gurnee Hyundai. The lack of assistance, the unprofessional attitude, and the suspicious behavior of the employee left a negative impression on me. I would rather drive a few extra minutes to Racine Hyundai, where I know I will receive better service and a more respectful and transparent experience. More
by gordyhill
Employees Worked With
No One Helped Me that’s the issue
