Gurnee Hyundai

Great We had a great experience at Gurnee Hyundai! Chris and Jason were great to work with. This was our first Hyundai purchase and we will definitely retu We had a great experience at Gurnee Hyundai! Chris and Jason were great to work with. This was our first Hyundai purchase and we will definitely return to this dealership. More

Feel double charged and belittled Here is the letter I sent to the General Manager. I have had NO response. John Kokkalis, I wanted to share with you my recent experience in Here is the letter I sent to the General Manager. I have had NO response. John Kokkalis, I wanted to share with you my recent experience in purchasing a new 2017 2.0T Limited Sonata from Gurnee Hyundai. I believe this was the demo car that Akira Shibata was driving. I bought my first Hyundai from Gurnee Hyundai (2011 Certified Pre-owned Sonata) and had a great experience. Sadly, this time has been nothing like the first. I came into Gurnee Hyundai in February, about a month before I was ready to buy, and spoke with Wilfredo Toro. I felt he listened to me and understood what I was looking for. At that time I was getting research on the cars that I liked so that I would be ready to buy in March when my son turned 16 and I would give him my 2011 Sonata. I came back into the store on 3/11 and spent a fair amount of time with Wilfredo discussing and driving the 2.0T Limited that I ultimately purchased. I was very happy with Willfredo during both visits. It was after I transferred into the Finance Office that things started to go very wrong. When I came into the store, I had the internet listing of the car and wanted to get that price. I unfortunately do not still have a copy of the listing, but if you pull the green sheets that were generated in the finance office, I think you will be able to back up what I am saying. The car had an MSRP (window sticker) of $35,580. It was listed at ~$38K and then fully discounted to ~$27K. I was told that I could not get the car for the ~$27K price because I did not qualify for those particular discounts. However, a statement taken from many of the cars currently listed on your web site implies that everyone is entitled to all of the discounts used in the internet pricing – “Sale pricing includes all Hyundai rebates and incentives applicable to everyone” (highlighting is mine). If the incentives are applicable to everyone, then they should have been applied to my price. The statement does not say “You might qualify” or “conditions apply”. Secondly, since the sticker price on the car was $35,580, how did the listing price get to >$38K? I tried to get a straight answer from the finance person, but I never got one. He basically said don’t worry about that, focus on the ~$31K selling price. I needed to know where the extra $3K came from because he was charging me for the Pivotal Service. My argument is the only way to get the extra $3K onto the price is that the Pivotal was already applied, as well as the nitrogen tire fill, wheel locks, etc. (as shown on all of the cars in your showroom) or there was price gouging going on. I was told that the Pivotal was already applied, but that I would have to pay for it. Which is absolutely crazy if it was already in the ~$38K price tag. Ultimately I did pay extra for the Pivotal, but feel like I was taken advantage of. A quick sampling of 5 Sonatas on your web site shows they all have retail prices higher than the window sticker. Either the prices are inflated, or the Pivotal Service and other dealer added services are standard practice. At the end of the sale, we all went out to the car and I noticed that the front bumper was damaged. Will was there and I believe that you were there as well and told me it would be taken care of. I did not get a We Owe slip, but trusted on the good name of Gurnee Hyundai to honor that commitment. I came back into the store on 3/13 because I could not shake the thought that I got screwed in paying for Pivotal twice. I had a conversation with Akira and Jason Halley at the front desk and Jason assured me that I had not been charged twice and that the extra ~$3K was simply a marketing gimmick to give a bigger discount. Isn’t that why consumer items have price tags; to avoid inflated prices and bigger discounts and other shady practices? I still feel that I was lied to about the true origin of the ~$3K adder and that ultimately I was charged twice for the Pivotal Service. During this discussion, I mentioned the front bumper damage and that it was to be replaced and the Pivotal reapplied due to the bumper work. I decided to leave the car there to get this taken care of. I did not need a loaner because I picked up my 2011 Sonata that just had recall service work completed. I also asked when the car had an oil change. The car had 4100 miles on it I wanted to know if one was completed and what the oil change schedule was. Jason said that he would have it changed while the bumper was fixed. I got a call on 3/16 saying the car was finished and that it was being delivered to my home. When the car got here, I noticed that the bumper was not fixed and the oil change had not been completed (no window sticker). I complained at the time but did not want to have the driver bring the car back to the dealer as I wanted to use it for the weekend. I took the car back on 3/20 to complain about the bumper and I found out that it had not even been ordered. Why did I leave the car with you if it was not going to be fixed completely? The service order only shows application of the Pivotal Service. Nothing about the bumper and nothing about the oil change. While I was there, I found out that you had a bumper in stock but that it needed to be painted and prepped. Why was this not completed when the car was in for service? Was it not communicated to service by Jason? Nothing was said about having to order the bumper. I am expecting a call on 3/24 telling me that the bumper is ready to be installed. However, given the recent track record I am doubtful. To summarize, I purchase a new car on 3/11 and have been back into the dealership twice and things are still not completed satisfactorily. I am unhappy about the service experience (not unhappy with the service department – they have always treated me well), and I am very unhappy about paying for Pivotal twice and being lied to about the ~$3K adder above the MSRP. I would like a full accounting of the ~$3K adder to the MSRP and a refund of the double charge for the Pivotal Service. I expect the bumper to be fixed in a timely manner. If the ~$3K was not due to dealer added features, then that is shady business practice and my only recourse is to formally complain to the NADA and the IADA. Respectfully, Mxxxxxx Wxxxxxx xxx-xxx-xxxx Edit: I picked up my car on 4/14 and the bumper has been fixed and the oil change was performed. More

4 hours of torture. Would not honor internet sale price, even with non-qualifying discounts added. Switched to me to car with higher sales price and $800 less options. B Would not honor internet sale price, even with non-qualifying discounts added. Switched to me to car with higher sales price and $800 less options. Bait and Switch, Low Ball Pricing, and Stall/Wait Out Customer tactics. Internet sales lady told me this dealership didn't use these sales gimmicks. She said she would notify the Sales Manager of my visit. More

Love my Hyundi Accent! I just got my 2017 Accent about 3 weeks ago and I absolutely LOVE it!! I've always wanted a foreign car and I finally got it. I drive alot of miles so I just got my 2017 Accent about 3 weeks ago and I absolutely LOVE it!! I've always wanted a foreign car and I finally got it. I drive alot of miles so it's great on gas! More

They were great! Saul, the sales rep, and Jason the sales manager, were extremely helpful! They did not try and force me to buy something I didn't want to and made me Saul, the sales rep, and Jason the sales manager, were extremely helpful! They did not try and force me to buy something I didn't want to and made me feel comfortable through the entire experience. More

Great experience! Leonardo was very understanding of my means you did everything to make me happy. this was the easiest experience in buying a car I've ever had Leonardo was very understanding of my means you did everything to make me happy. this was the easiest experience in buying a car I've ever had More

Hyundai Happiness We were greeted as soon as we walked in and met with Roger who I spoke with about what kind of car I needed. We test drove 3 vehicles and I chose the We were greeted as soon as we walked in and met with Roger who I spoke with about what kind of car I needed. We test drove 3 vehicles and I chose the Accent which was the first one I drove. It just felt like it was made for me. Roger explained anything I needed to know about the vehicle. It was a long process but well worth the wait. Thank you. More

All expectations met!! We worked with Leonidis Garcia who was very competent and professional! He was very knowledgeable and took his time explaining everything to us becaus We worked with Leonidis Garcia who was very competent and professional! He was very knowledgeable and took his time explaining everything to us because we are not tech savvy! In the future, we hope to use him again!! More

2017 Tucson After going to gurnee dodge and talking to those idiots and them not having anything they had on THEIR website in stock we come over to Hyundai and fo After going to gurnee dodge and talking to those idiots and them not having anything they had on THEIR website in stock we come over to Hyundai and found a nicer car. More bells and whistles and a better price and actuall salesman that had knowledge of the vehicle we liked. More

New car Great experince Mark did really good job explaining process along with features and benefits of vehicle we purchased that day! I appreciate his thorou Great experince Mark did really good job explaining process along with features and benefits of vehicle we purchased that day! I appreciate his thoroughness throughout the process. More