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Gurnee Hyundai
Gurnee, IL
1,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,438 Reviews of Gurnee Hyundai
July 12, 2017
Leonardo Sfondouris Salesman Leonardo Sfondouris was very knowledgeable concerning the Genesis line and the G80 in particular. He explained the various features and adva Salesman Leonardo Sfondouris was very knowledgeable concerning the Genesis line and the G80 in particular. He explained the various features and advantages of the vehicle. I was looking at another Lexus but decided to go with the Genesis. More
by vpl
Verified CustomerEmployees Worked With
Leonardo Sfondouris
July 12, 2017
Gurnee Hyundai I thoroughly enjoyed the car buying experience at Gurnee Hyundai because of their attentive staff and friendly employees. I would strongly recommend t I thoroughly enjoyed the car buying experience at Gurnee Hyundai because of their attentive staff and friendly employees. I would strongly recommend this dealership to friends and family. More
by georgek1
Employees Worked With
Akira & Wilfredo
July 11, 2017
Had a great experience and bought a great car I recently bought a car from Gurnee Hyundai and the customer service was excellent. I was able to test drive and view multiple cars Which helped me a I recently bought a car from Gurnee Hyundai and the customer service was excellent. I was able to test drive and view multiple cars Which helped me arrive at my final choice. The dealership found the car I wanted as my first choice didn't end up being on the lot. They delivered my car to me within a couple days in perfect condition and I couldn't be happier. More
by cwhagen
Employees Worked With
Leonardo Sfondouris
July 06, 2017
Excellent Dealership! Absolutely fantastic experience with the Gurnee Hyundai dealership! They met all my needs, greeted me warmly, presented me with all my options in a c Absolutely fantastic experience with the Gurnee Hyundai dealership! They met all my needs, greeted me warmly, presented me with all my options in a considerate and straightforward way, and ensured I felt satisfied and comfortable with the lease purchase! John, the General Manager, and Jeff Constable were a pleasure to work with! More
by dan.cinadr
Employees Worked With
Jeff Constable
July 06, 2017
2017 Elantra Great staff and dealership. Will recommend to others and I will return for service and a new vehicle when needed. Already recommend to some people. Great staff and dealership. Will recommend to others and I will return for service and a new vehicle when needed. Already recommend to some people. More
by jackie_foreman
Employees Worked With
Leonardo, Mark Strege
July 06, 2017
Bad buying experience I live in Madison, Wis. and went to Libertyville, Ill. June 21 to help my brother, Dick Aehl, buy a car. He lost his wife of 50+ years on April 30 an I live in Madison, Wis. and went to Libertyville, Ill. June 21 to help my brother, Dick Aehl, buy a car. He lost his wife of 50+ years on April 30 and asked my help in car shopping during what is still a very difficult time of grieving for him and his daughter. The day before, I had a firm “out the door” price quote of $19,769 over the phone for a grey Hyundai Sonata from Brian at Gurnee Hyundai. Brian said Dick could save $500 by financing for a month but I said he would be paying cash. I said we’d be in at 10 a.m. to get the car. When we arrived Brian was not there and Dustin said he would take care of us. I expected to spend 2 hours there at the most; we ended up spending four hours, from 10 a.m. to 2 p.m. At one point we sat waiting for something to happen for 30 to 45 minutes while Dustin was working with other customers on the floor. As Dustin was going over the price of the car he mentioned financing for the car. I stopped him and said the price we agreed to was based on Dick paying cash. After some discussion, John Kokklalis, the general manager who had been manning the front desk with his daughter, came over, said he was listening to what was being discussed and said the price included all the rebates and discounts. I said I told Brian the night before that Dick was going to pay cash and that the financing was an option and not something I had agreed to the day before. John starting arguing about price including all the rebates and discounts and would not acknowledge that the savings from financing was not automatic and was subject to the customer wanting to finance, whereas I had told Brian Dick would be paying cash. The bottom line is that the price I was given included financing, an option I didn’t ask for over the phone the day before, and really was a way of him giving us a price to beat other dealer’s price. In the end I advised Dick to go ahead and buy the car because it was getting to be such a hassle and overwhelming for him and I didn’t think that he, in his grieving situation, should be put through more running around and dealing with other car dealers. Plus I had driven 2 1/2 hours from Madison to help him make the purchase and I didn’t want to start from scratch again. On the positive side, John Kokklalis did give each of us a Chick Fil A sandwich during our long wait of doing nothing. That was just before he left with his young daughter to go to a Cubs game. Stepan, the person who handled the final paperwork, was very sharp and efficient. After Dick paid for the car, Christian, a June high school graduate who will be going to college in the fall, instructed us on the car’s features and hooked up Dick’s iPhone with the car. He was very good, patient and very knowledgeable. The Hyundai Sonata looks like a wonderful car and my brother will be very happy with it. He had a Hyundai Elantra for 9 years and was pleased with it. I am not at all happy with the way Brian and John manipulated the financing and price to get us in. Today I got a call from Leo Ziolko at Gurnee Hyundai. He asked that I fill out the questionnaire I received by email this morning and said that if I gave them a 100% rating then some all-season mats would be sent free to my brother for his car. Is that really the way a dealership gets good approval ratings from customers, to prompt them to give good ratings for a gift? More
by jamesaehl
Employees Worked With
Brian, Dustin, John Kokklakis, Stepan, Christian
June 30, 2017
satisfied Very satisfied with experience at Gurnee Hyundai. Sales associate Leonardo Sfondouris helped us with our purchase. He explained the pros and cons with Very satisfied with experience at Gurnee Hyundai. Sales associate Leonardo Sfondouris helped us with our purchase. He explained the pros and cons with financing vs leasing and helped us choose the best option that fits our needs and budget. He was professional and friendly and did not try to pressure us. Very satisfied and happy with our experience and vehicle. More
by davebehrens0
Employees Worked With
Leonardo Sfondouris, Mark Strege
June 30, 2017
If I'm reincarnated, I'm coming back as a Hyundai ; ) This is my first Hyundai and I am BEYOND thrilled with it!!! I feel like I'm driving a luxury auto that cost five times as much! The Turbo is so respo This is my first Hyundai and I am BEYOND thrilled with it!!! I feel like I'm driving a luxury auto that cost five times as much! The Turbo is so responsive... Transmission is SUPER SMOOTH!! LED lights, Awesome Stereo System...sheer pleasure to drive each day!!! I LOVE my new Hyundai Tucson Sport!!! If I'm reincarnated, I'm coming back as a Hyundai ; ) More
by lsp7469
Employees Worked With
Roger De Vito, Mark Strege
June 29, 2017
Destiny Robinson It was an overall great experience and I am very sastified with my car. The entire staff was very friendly and very helpful to me and my family. It was an overall great experience and I am very sastified with my car. The entire staff was very friendly and very helpful to me and my family. More
by zhane20robinson
Employees Worked With
Leonardo
June 29, 2017
Good deal Went in knowing my budget Roger the main guy we dealt with did great job helping us find the right car. And chris helped us out also he did what ever Went in knowing my budget Roger the main guy we dealt with did great job helping us find the right car. And chris helped us out also he did what ever he could to help us get in out monthly budget More
by caguilar730
Employees Worked With
Roger & Chris
