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Gurley Leep Nissan
Mishawaka, IN
104 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 104 reviews
February 09, 2025
Steer clear of Gurley Leep. They don't care about their customers after the sale. My parents had this same experience some years back. I worked with Ken Klein while purchasin They don't care about their customers after the sale. My parents had this same experience some years back. I worked with Ken Klein while purchasing my Nissan, and I was initially happy with my experience. Only after my purchase, did I find more scratches on each side of the car, which had been hidden, because the car was filthy and covered in salt. If someone is test driving a car, it needs to be clean!!! The man who helped me sign all of the paperwork said that my title would be sent in the mail. I waited patiently until the temporary plate was closer to expiring, and called Ken. He told me to check with the BMV, because it would be transferred to them. The BMV hadn't received it and Ken said he would look into it, and personally call me back. Days went by and I'd heard nothing, so I called Ken again. He asked if I'd gotten his text, which I had not. It turns out that he had the wrong contact number for me. I was very upset that he didn't follow through and call me, as he said he would. I had to call approximately 5-6 times to follow up about not having received the title for the car that I had paid for, in full, at the time of purchase. This is completely unacceptable. I followed up with the sales manager, Connor, because the BMV charged me a late registration fee, because my temporary plate had expired. Three or four days later, and I haven't received a call from Connor about being reimbursed for that fee that I received because of Gurley Leep's tardiness. I purchased my car in early December and have yet to receive my title. Hopefully this review will keep someone else from making the big mistake of purchasing here. More
by rmiller197536
Employees Worked With
Ken Klein
February 07, 2024
This place is a complete joke! Took my car in they told me that it was the throttle body tried to charge me $1,800 I went and bought a throttle body for $200 put it on took it back Took my car in they told me that it was the throttle body tried to charge me $1,800 I went and bought a throttle body for $200 put it on took it back the next day then they couldn't figure out what was wrong with my car after they already charged me $25 to tell me it was the throttle body they refuse to refund my $205 and still can't tell me what is wrong with my car tried to charge me another $1,600 to change out of the computer ECM More
by Davidcadwallader31
Employees Worked With
Jacob Kramer
August 01, 2023
Mike was great! Walked me through all the options available to me and put me in the perfect fit for what I needed. Loving my new Pathfinder, thanks Mike! Walked me through all the options available to me and put me in the perfect fit for what I needed. Loving my new Pathfinder, thanks Mike! More
by MT
Employees Worked With
Josh Hornor
July 05, 2023
Mike has been in contact with me for years. I had a 2013 Nissan LEAF and was in search of a newer model that I could afford with the larger barely for increased range. Happened to stop by to sa I had a 2013 Nissan LEAF and was in search of a newer model that I could afford with the larger barely for increased range. Happened to stop by to say hello while charging the 2013. He told me they had a 2021. He worked to get us approved at rate we wanted. Thanks, Mike More
by jgruffolo
Employees Worked With
Micheal Majerek and finance person I don't have a name for.
June 27, 2023
My car buying experience was superb! I cannot thank Michael Majerek at Gurley Leep Nissan enough! He was a pleasure to work with, he answered all my questions, he got me in exactly what I cannot thank Michael Majerek at Gurley Leep Nissan enough! He was a pleasure to work with, he answered all my questions, he got me in exactly what I wanted (at an incredible price), and he overall just made me feel at ease through the entire process. I would definitely recommend him! More
by Jamie
Employees Worked With
Michael Majerek
May 22, 2023
I took my Nissan Altima in for its 10,000 mile service. The Service Department at Gurley Leep is professional, courteous and, most importantly, take very good care of my car. Even though it was a very co The Service Department at Gurley Leep is professional, courteous and, most importantly, take very good care of my car. Even though it was a very comprehensive inspection, it was done in just a matter of hours. I was picked up and dropped off at my home, and great appreciated the VIP treatment. More
by RBStopczynski
Employees Worked With
Cassandra Rabe
April 08, 2023
Oh my goodness! !!! At a day and age where customer service has seem to have gone by the wayside, along, comes, Girly Leep, Nissan!!!!! In this organization in this !!! At a day and age where customer service has seem to have gone by the wayside, along, comes, Girly Leep, Nissan!!!!! In this organization in this team knocked it out of the park 100% I have dealt with other dealers, including Southlake Nissan. Matthew Darr and Mitch Young were top notch into customer service. Don’t get me wrong. I purchased a fantastic vehicle from them. It is a 2023 Nissan Ultima car is absolutely beautiful. They had the car priced lower than other dealers. They gave me more than I was expecting for my trade-in. A big portion of the deal was done over the phone so I didn’t have to spend endless hours haggling and going back-and-forth. Heck I even got a a cool Nissan drink Tumblr. I say this with all sincerity, those two gentlemen, as well as the rest of the Girly Leep Nissan staff treated me better than some of my family treats me. Lol lol. It has been a long long time since I’ve been proud of the stickers placed on a vehicle indicating where I bought it. I cannot wait to point out. Mine came from “beep beep. It’s Girly Leep “ More
by sparkwi2183
Employees Worked With
Mathew Darr and Mitch Young
December 18, 2022
The easy and honesty of the dealer compared to past experience. No switch and bait tactics. The salesman was up front and honest and made the process better than expected. No ‘Covid related’ fees to ma experience. No switch and bait tactics. The salesman was up front and honest and made the process better than expected. No ‘Covid related’ fees to make extra money for no real reason like other dealers that take advantage of uninformed consumers. More
by phil.baker82
Employees Worked With
Jake Adkins
