Gurley Leep Automotive

Can they possibly change their minds anymore? I purchased a van in January from Gurley Leep in Mishawaka. I notified them 2 weeks after we purchased the vehicle that there was a chip in the winds I purchased a van in January from Gurley Leep in Mishawaka. I notified them 2 weeks after we purchased the vehicle that there was a chip in the windshield, the floor mats had huge holes in them, the CD player did not work, and one of the doors was stalling. We repaired the windshield on our own, had the door inspected on our own, and purchased new floor mats. We asked Gurley Leep to repair the CD player. They told us that we could take the van to our local dealership to have the repairs done until they realized that the repair was going to cost $2,000. They eventually would not return any of my phone calls and told us that they would need us to bring the vehicle back to them to be inspected. The 8 hour trip from our home requires us to take a day off work to take the car, then another day off to pick the vehicle up. This is not manageable with 3 kids and a job. Initially, Brad from GM was going to meet us half way to pick up our vehicle, then that changed too. Gurley Leep would not work with us, and they kept retracting their solutions. I called Rocky numerous times and he NEVER returned my phone calls. Now it is April and we had our first warm Indiana day. When I turned on my Air conditioner for the first time, it does NOT work either. Now, I am really disappointed with my purchase. I called Gurley Leep again trying to solve all of the problems and they were very unsympathetic! I have expressed concern about the navigation not being cleared out and the response I got was, "We are not a toyota dealership so our services guys probably did not know how to clear it out." Obviously, the service guys missed a lot of things on this vehicle. More

Stay Away! Had the misfortune of purchasing a used Volkswagon here.Car had several issues that it was agreed would be fixed before car was delivered.They were n Had the misfortune of purchasing a used Volkswagon here.Car had several issues that it was agreed would be fixed before car was delivered.They were not.I was then bluntly told "should have got it in writing".I repeatedly asked for a car fax report while purchase was being done was told over and over it was coming while they changed the subject and never ever saw a car fax report from these people.Did receive one online after I purchased it and car was falling apart...of course it had been in a accident.Worst car I ever purchased,sold it at loss after three months. I can't say enough how unscrupulous these people are.They out right lie and don't stand behind anything they say. Do not buy a car here. More

Horribly inconvenienced My husband and I found a Honda Civic online that we wanted to go check out at the dealership. We met with Gary who was very nice to work with. They qu My husband and I found a Honda Civic online that we wanted to go check out at the dealership. We met with Gary who was very nice to work with. They quoted the car at $16,995. However, it was listed on the website for $12,995. When I showed them the listed price of the car on my phone they said it was an accident and they offered to print us an official retraction. We finally agreed upon a $14,000 price. We traded in our old car and told them we didn't have the title because we lost it. They assured us that it was fine and we didn't need it. At the dealership they switched our old license plate to the new car. My husband went to our Secretary of State branch to get the car legal and they said we needed the title first. Meanwhile, we were still driving the car with our old plate. My husband got pulled over and the cop told him they could impound the car for not having correct plates. I drove to Elkhart (which is about 45 miles from our house in Michigan) and had to get a temporary plate. I spoke with them about sending the title and they ensured me it was on my way. Three weeks later and we get a call that we need to come sign some paper work for the title. Another 45 minute drive to the dealership for a quick signature. Around this time we are constantly getting calls from Mike in their finance department about the title. He calls and tells me he needs it by the end of the day. I tell him to call my husband and speak with him about it. My husband speaks to a manager and they agreed to call him back. They never did. They continued calling us requesting a title. My husband and I agreed we could file for a new title, but we would ask them to pay for it for the inconvenience. They keep calling us and leaving us rude messages about how they need the title by the end of the day today. Horrible management. Would not recommend. My aunt purchased a new car and I told her to go somewhere else. More

Condescending, aggressive and egomaniac service staff My wife and I wanted to take a look at a preowned Toyota RAV4 at Gurley-Leep so we decided to make a visit. After pleasantries with a service rep, Sha My wife and I wanted to take a look at a preowned Toyota RAV4 at Gurley-Leep so we decided to make a visit. After pleasantries with a service rep, Shawn (who was actually nice with us) we decided to test drive the car. After the test drive, it was time for us to cut the deal so we made some offers and after some back and forth with Shawn. The guy (who was supposed to be his superior), Jeff dropped by and decided to give us some life lessons. His tone was extremely harsh and in fact he ridiculed our offer, made fun of us at each instance. We felt insulted. I would never recommend this dealership to anybody in the future. I will not be surprised if the whole dealership will go down in the future because of the people like Jeff are working there and insulting the potential buyers. More

WORST CAR SHOPPING EXPERIENCE EVER!!!! I was car shopping recently and heard that Gurley Leep had a special going on to match your tax return check up to $3,000 so I went in to check out what they had. I saw recently and heard that Gurley Leep had a special going on to match your tax return check up to $3,000 so I went in to check out what they had. I saw a Kia Sorento I liked, but was told at first that it was out of my price range. The salesman ended up coming back saying they could make the numbers work so I took it for a test drive. The interior wasn’t in good condition, with a spot on the dash ruined and the plastic on the back of the seats gouged in multiple spots. When we got back to the dealership, we got the run around with price. The salesman brought out the NADA retail price and we saw that Gurley Leep had the car listed $4000 ABOVE excellent retail price (which the car wasn’t). After giving us the $3000 *discount*, but even after applying that discount, the car was still above suggested retail. We asked to see other cars because obviously this was not the right car for us, and the salesman kept giving us the run around. He went back multiple times and kept coming out with info on the Kia instead of showing us other cars (as requested). Finally, a manager came out, but we were ready to leave. When I got home, I ended up doing some research and found the exact same Kia (same year, better condition) listed for $8000 less at Gates. Gurley Leep jacked up their prices so they could con car buyers into thinking they were getting a good deal. DO NOT SHOP AT THIS DEALERSHIP. They are not honest at all. More

Buyer Beware!!! Talked for 3-4 days with Gurley Leep Kia - they were nice as pie - and terms were clear and understood by both sides. Drove two hours to purchase the specific vehicle and agreed upon price - they were nice as pie - and terms were clear and understood by both sides. Drove two hours to purchase the specific vehicle and agreed upon price was not honored. They pretended there was a misunderstanding and tried to play a variety of games. There was no misunderstanding - the business development manager repeated terms back to me and offered follow up explanations over the phone several times. Funny how the "misunderstanding" was in their favor. I wouldn't have bothered writing up my experience except for the fact that they knew I'd be driving 2 hours to buy the car and could have saved me the trip. Probably thought once I was there I'd be too excited to not agree to whatever bs they put in front of me. If they pull one on you, my advice is to do what I did - leave and look for a different dealership or for a different make vehicle. More

I took my car in to be worked on for a timing chain problem. I was repeatedly told that it would be no problem to fix. I ended up being charged $1,420.00 for a car that came back to me sounding and run problem. I was repeatedly told that it would be no problem to fix. I ended up being charged $1,420.00 for a car that came back to me sounding and running exactly the same way it ran and sounded when I took it to them. When I called them the next day after I also found it was leaking oil they told me that it had metal shavings in the oil from waiting too long to get the timing chain fixed and that the car would probably only last another 30 to 40,000 miles. Now why wouldnt you have said that before you decided to charge me $1,420.00 for something that you didnt fix anyway. You are liars, con artists and rip offs. I would never reccomend anyone take their vehicle to gurley leep kia service on grape rd. I should be refunded every dollar I paid you people! More

Today I visited Gurley Leep and purchased a Master Power Window Switch. I thought this was the part I needed because the "Unlock" did not work on my old switch. The parts salesman did not question my pur Window Switch. I thought this was the part I needed because the "Unlock" did not work on my old switch. The parts salesman did not question my purchase or inform me that other things could cause this like a bad relay (12077866). The part cost $180.00. I paid by credit card and signed the credit card slip and a credit card purchase slip was attached to my receipt and I left. The parts clerk did not inform me that the purchase was final (No returns) because the part was electrical. The parts clerk did not check with his service counterparts to see if other things could cost the "unlock" to stop working on my old switch. When I returned home, I installed the new Master Switch and the problem was not resolved. I did a couple of more hours research and discovered that the $10.00 relay (12077866) might be the problem. I went and purchased one and my problem was resolved. I was on my way back to the dealership parts dept. and I happened to look at the receipt and noticed the statement "Thank you for your order no return on special order or electrical items...." I was immediately concerned and called the parts dept. and sure enough I was out $180.00 for a part I did not need. My fellow car owners, my advice to you is simple. DO NOT EXPECT GURLEY LEEP TO OFFER YOU ANY ADVICE OR SOLUTIONS. This would be giving you GOOD customer service and I think GURLEY LEEP prefers POOR customer service. I am a Service Manager, and I understand that the customer is without doubt the most important piece in successful business. Why else is a business even in business if not for the customer!. Gurley Leep refused to refund the money and take the part back. I understand they have the right because they have their policy on the receipt. The problem is you do not sign the receipt and accept that you understand their terms. In my case i signed a credit card purchase slip and a copy of that was stapled to my receipt AFTER SIGNING. So I was not given a chance to understand their policy before purchasing the part. I hope you understand what I am advising. I think the customer should be #1 and Gurley Leep is NOT taking care of you. I called the General Manager of Gurley Leep GMC and I told him the same thing and that I intended to post a blog describing the events and poor customer service. He then got very negative and said go ahead with your threat and blog away. A good General Manager would have said he would look into improving this area of customer service and making the customer aware. Folks, customer service is not hard, you just have to remember why you are in business to start with...to take care of the customers need.....not take them for every dollar by poor business practices. I will see if I can share this review in other areas like LinkedIn and Facebook. Thank you. More

Rob Burns at Gurley Leep has been trying really hard to find the right vehicle for us! He has been friendly, courteous, and patient. He put up with a lot of our situational changes (hard to make up one's find the right vehicle for us! He has been friendly, courteous, and patient. He put up with a lot of our situational changes (hard to make up one's mind when so many great Subies are out there!!!!) and has been a trooper this whole time! :) Please ask for him when you visit this dealership - he will do his best to make buying a vehicle a great experience! More

Salesman told us about the serviceplan that "CAME WITH" the vehicle only to find out that we paid $1400 for it after all was said and done...nothing was said that this service plan cost money, and am WITH" the vehicle only to find out that we paid $1400 for it after all was said and done...nothing was said that this service plan cost money, and am very disappointed that this was not disclosed when the serviceplan was discussed, before the papers were signed. Will not recommend only because of this....price WOULD HAVE BEEN less than the competitors if this was not added onto the final price More