Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gunther Volkswagen Volvo of Coconut Creek
Coconut Creek, FL
1,908 Reviews
Gunther Volkswagen Volvo of Coconut Creek has one of the most unique new car showrooms you will visit anywhere. If you love Volkswagens as much as we do you will enjoy our collection of classic Volkswagens on display. Our showroom, aside from having new cars is a Museum loaded with classic Volkswagens from the 40's, 50's and 60's. Our showroom is modern and a very comfortable place to spend time. Featuring a lounge, wifi, coffee bar and wide screen entertainment. We invite you to stop by to experience the Gunther difference.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,908 reviews
November 05, 2014
Gunther of Coconut Creek and John Shorter - The Best! We leased a Volkswagen Tiguan from Gunther through John Shorter just a week or so ago. We had previously leased a Passat through John. John's ethics We leased a Volkswagen Tiguan from Gunther through John Shorter just a week or so ago. We had previously leased a Passat through John. John's ethics, integrity, complete honesty and friendliness are a rarity in the car business. He will always be our "go-to" guy. More
by vinjan94
June 19, 2014
John Shorter I will start out by saying I did not buy or lease a new 2014 VW from John, BUT... if I were to lease or buy a car from Gunther VW, it would only be th I will start out by saying I did not buy or lease a new 2014 VW from John, BUT... if I were to lease or buy a car from Gunther VW, it would only be thru John Shorter! My daughter and I were shopping for a new VW convertible lease a couple of months ago. I called John because I was receiving friendly letters from him reminding me of our current lease end and to contact him should I be interested in re-leasing a new VW. Out of interest, I did call and we had a great conversation without feeling the pressure of having to do anything. We kept the communication going and finally came in to look at the car, test drive it and run some numbers. We explained from the beginning that we wanted to think about it and might not be ready for a few days or a few weeks. John, being a great salesperson, kept his distance, but also gently followed up about a week later. It was during this time that we decided the VW convertible was not the car we wanted. Now, you might ask why am I praising John... well... he is different from other car salespeople I have worked with. For one thing, he is knowledgable of the VW cars - all of them. He knew the cars and explained them accurately. Second, although we did not lease a new VW, his proposed numbers for the car we would have leased, were within striking distance of where my daughter and I wanted to be. Third, I found him to be honest. He was more concerned about helping you/guiding you to the car you wanted vs. the car he wanted to sell you. I believe someday, I will lease or purchase another VW and John will be the only person I call - Period! More
by jodymindell
April 22, 2014
Gunther of Coconut Creek Lifer! This is my 5th lease with Gunther Volkswagen. John Shorter has been taking care of me since the first day I walked into the showroom approx. 16 yrs. a This is my 5th lease with Gunther Volkswagen. John Shorter has been taking care of me since the first day I walked into the showroom approx. 16 yrs. ago. I trust John & Gunther so much now...that John picks out my car for me. No need to see it...no need to drive it (not kidding). Ask John. Gunther ALWAYS works within my budget. The Manager Rob, Finance Mgr., Jeff and the other staff / salespeople are consummate professionals. Now how many dealerships can you say that about? I just got my new Passat on Saturday & I'm loving it!! John did it again....put me in the right car, at the right time, for the right price! Although, over the past decade and a half, I have rarely seen the service staff....I have to add that they are the bomb too...in a good way! THANK YOU GUNTHER! Need a car? Drive away in a Volkswagen from Gunther of Coconut Creek....tell 'em Mary M. sent 'cha!! More
by Madiootza48
February 03, 2014
Best car buying experience I've had in a long time! John Shorter worked with my Mom and I to determine exactly which car fit her needs and budget. An informative, fun and no-pressure buying experience! John Shorter worked with my Mom and I to determine exactly which car fit her needs and budget. An informative, fun and no-pressure buying experience! I will definitely refer others to John. More
by wysiwyg99
January 30, 2014
I signed the lease agreement with this dealer August 12th 2013. From the first day I had only problems with them. My sales person was Larson Ennai. First, I was promised full tank of fuel with my purchase, n 2013. From the first day I had only problems with them. My sales person was Larson Ennai. First, I was promised full tank of fuel with my purchase, not true, after I left a dealer my first stop was at the gas station, because the tank was empty. Later, Larson saw me driving on the street, and he called to let me know, that I can come for a gas anytime. Very nice, I came after 1 week, and told him that I still didn't receive the vehicle registration. So,I was not able to drive my car for one week, because they send the registration to the wrong address. I had to use a company's car. I also mentioned to him, that small part is missing at the front of the car and driver's window is not working. He promised to order parts and let me know when I should bring car for the service. After one month, I called and left a message, no answer. After two weeks, I called again, and he said, that he forgot to order parts, and he will take care of this immediately. No answer for another month. I have no idea, why I was ignored, he never returned my phone calls, so I called his manager. Finally I received a phone call from Larson Ennai and the service was set up for the 20th of December 2013, after 4 months waiting! I brought my car to the service, and service advisor, Jason Heminger, said, that I have to wait, because they need to order a part for the driver's window?! Why? I thought it was already there. He didn't offer me a car, so, again I was forced to use the company's car. My vehicle was in the service for another week. I complained to Service Manager, and finally my car was returned to me fixed. I placed my review on their Website, wanted to share with other people my bad experience with this company, but the next day my review was deleted, of course, why not, nothing pleasant was said. Very very poor service! They were nice to me only until I signed the lease agreement, after, nobody carried. Unethical business bahavior. More
by Jurate
Employees Worked With
Larson Ennai
January 18, 2014
Jorge Copa was better than outstanding ! This is my 3rd VW from Gunther and I simply trust Jorge ( sale guy ) and Mo ( sales manager ) to do a great job and give us their best deal. Both are really nice gu VW from Gunther and I simply trust Jorge ( sale guy ) and Mo ( sales manager ) to do a great job and give us their best deal. Both are really nice guys you can connect to and feel safe to buy a car from !! We will always and to anyone refer Gunther as the dealer to go to ! More
by olliboss
Employees Worked With
Jorge Copa, Mo ( sales manager )
January 04, 2014
My recent leasing experience at Gunther was superlative in all ways primarily because of the care, attention and professionalism of John Shorter. This was my first time leasing a vehicle in many years and in all ways primarily because of the care, attention and professionalism of John Shorter. This was my first time leasing a vehicle in many years and John was extremely patient in answering all my questions and educating me as a new lessee. I had read Gunther consumer reviews online and John's name kept coming up, so I called and made an appointment with him specifically. I was not disappointed. The time and attention John took with me to make sure I was totally comfortable, not only with the deal, but also with all the bells and whistles of my new Eos, was over the top. I would unequivocally recommend buying or leasing a vehicle at Gunther Coconut Creek and most importantly, asking for John Shorter as your sales person. More
by Izzynik
November 22, 2013
I bought my 2013 Jetta Sportwagen TDI from Gunther VW of Coconut Creek because my family and I have had several dealings with them. They were/are extremely courteous, professional and knowledgeable of the Coconut Creek because my family and I have had several dealings with them. They were/are extremely courteous, professional and knowledgeable of the product they sell and represent. My salesman John Shorter is one of the coolest people you'd ever want to meet and/or have any dealings with. Absolutely a first class operation. I would most definitely recommend them and specially John Shorter to anyone looking for a great new or used VW. More
by JTerry81
Employees Worked With
Other Employees :
Internet Sales Specialist John Shorter, Business Manager Justin Dewar
November 15, 2013
Once Again and for the 8th time in a row...! Since 2007 VW Product Specialist Hanson Ennai Shows an Extraordinary way of How to treat his clients like his own family by making the impossible possible; I Co VW Product Specialist Hanson Ennai Shows an Extraordinary way of How to treat his clients like his own family by making the impossible possible; I Couldn't describe how happy I am Since the day I walked for the very first time into this Dealer; EVERYONE at VW Gunther of Coconut Creek is just a Superb Staff from Sales, Management, Service Department; Unlike other car Dealers those guys always strive to make you feel like one of their own, anything you need they are always there for you. To all of them a BIG Thank you...! God Bless Sebastian Lombana More
by Sebastian777
Employees Worked With
VW Product Specialist Hanson Ennai, Business Manager Nick B. Pre-Owned Sales Manager Steve Meadows
November 02, 2013
Volkswagen is just pumping cars out now, attention to quality on exterior and cabin quality is second to none but as far as the engine, drive train components and safety they are put in the back seat. I quality on exterior and cabin quality is second to none but as far as the engine, drive train components and safety they are put in the back seat. I had a problem arise with my 2010 Passat CC a leak sprang up in the radiator, the side was splitting. When I contacted VW Customer Care they offered to pay for parts as the warranty had just expired conveniently enough, however since I had the car in for a idiot light for the low water level prior to the expiration they met me halfway. When I tell you how much my portion was you wouldn't believe me. I paid the service ad went on my way. After a few days another problem cropped up, the wife was crossing a busy intersection and the car stalled which resulted in a near tragic accident. Of course it was now a fuel pump I would have to replace, VW met me half way graciously with this repair however if I told you what my half was you wouldn't believe me. A day or so later the car began shifting erratically and after calls to the service advisor I am now told that the transmission may need to be replaced, are you kidding me?! ANYWAY, at this point all of these issues that I am faced with are known issues with VW about their vehicals and if you dig around on the internet you will see many similar complaints relating to fuel pumps, transmission shifting, electronics and stalling issues and I will not recommend this dealer for their service dept as they're just taking shots fixing at the problems and in the process they are creating new ones along the way, but hey, thats the way we create our revenue stream, off our customer base, it's all about repeat service which is the number one revenue generator for a car dealership, fix one problem and create another and then deny all responsibility for being involved in creating another one, beware of this dealership and their service department and by all means look real close at VW and their complaints on the Internet before you buy one to begin with. Our service advisor was top notch, real concerned for our perdiciment and in my opinion to good a guy to work for this dealership. In the end this car ran like a top till their service dept played around with it fixing the radiator, now it is costing me an arm and a leg to fix things which in my opinion they created fumbling around in the engine compartment. More
by Zcasperg
Employees Worked With
Jason
