Gunther Volkswagen Volvo of Coconut Creek

"We just sell the cars, we don't build them" WARNING WARNING WARNING If you are interested in buying a care from a company that takes pride in its brand and its product...I would avoid Gunther WARNING WARNING WARNING If you are interested in buying a care from a company that takes pride in its brand and its product...I would avoid Gunther Volkswagen of Coconut Creek. After a near death experience with my Volkswagen, my wife came to the dealership in tears. Can you imagine, this was the response. If anybody would like to hear (yes hear) a sales representative saying "we just sell the cars, we don't make the cars" let me know. I tried to give a heads up to the GM Rob Klein and employee Carlos J (who made the statement). Can you imagine, a company that is willing to say out loud....we sell the cars, we don't make the cars" This will be the first in a series of posts demonstrating the lack of care and regard for their customers. Keep an eye out for the audio. More

Exelent experience Hanson the salesman went above and beyond when I approach him without an appointment, the car that I got Is a 2015 VW Tiguan witch I'm extremely happy Hanson the salesman went above and beyond when I approach him without an appointment, the car that I got Is a 2015 VW Tiguan witch I'm extremely happy and thanks to his help we reach an agreement on price and terms. More

Worst service foreman customer service by Pete The professionalism of Gunthers salesman is phenomenal. They provide excellent service and got me the exact car I wanted and a great price. Even the s The professionalism of Gunthers salesman is phenomenal. They provide excellent service and got me the exact car I wanted and a great price. Even the service However, the service from their service foreman PETE is horrific. Pete is the most unprofessional and displays such disrespect towards customers. I have had many Volkswagens throughout the years and have never received such horrible service until meeting with him. I wouldn't be surprised if he spoke to other customers the way he did to me. Telling me to "get out of his shop" due to damage on my car before picking it up at the dealership and blaming me for the damage directly when there is inspection paperwork of my car with only the minimal damage that was marked off that I came in with. He even had the nerve to call the cops on me because I asked to speak to someone higher up than him that could handle my situation way more professional than he did. I even had to walk home because I called corporate and they told me to leave my car there meanwhile Gunther took my rental and would not provide me with a rental because Pete told the tenant not to give me one. Overall, I think you can understand my extreme anger with this situation and how it was improperly handled. More

Above and Beyond Service and Sales I have purchased two cars from Gunther VW of Coconut Creek and will definitely be returning for a third. This evening our current leased Passat had a I have purchased two cars from Gunther VW of Coconut Creek and will definitely be returning for a third. This evening our current leased Passat had an error with the air bag that went off two hours after their service department had closed. I went in to speak to the GM Robert Klein and was immediately taken care of by him personally. He went above and beyond to get me a loaner car to last us through the weekend as we were set to go out of town the next morning. I previously worked for a VW dealership in Orlando and never saw such professionalism and customer service as I have seen through this dealership. I would highly recommend this dealership, because witnessing a GM run around and do the dirty work to ensure a customer who isn't even buying a car is taken care of made a believer out of me that this staff is in good hands. I also highly recommend David Butterly in service, a former Marine like myself he has always taken great care of all of my vehicles and never tried to upsell things that are unneeded. Great dealership! I will be back for another in 12 months. More

Love to deal with Volkswagon - very professional This is my 3rd lease at Volkswagon & all my experiences there have been great. I've been Very happy dealing with your device dept. Your dealership is This is my 3rd lease at Volkswagon & all my experiences there have been great. I've been Very happy dealing with your device dept. Your dealership is always professional and fair. John Shorter was great to deal with! I'm very happy! More

Repair and service review About a month ago My husband and I went to Gunther VW because we had a problem with the car starting. We had it towed in and they said we needed a new About a month ago My husband and I went to Gunther VW because we had a problem with the car starting. We had it towed in and they said we needed a new battery. While we were there, we had them activate a new key for us, which they did, but now the old key suddenly doesn't work and the hatch stopped opening with the key. They told me that the key was old. Now this is a key that worked the day before when I brought it the car in. They told me the hatch was old and needed to be replaced, again another thing that was working fine the day before. I took it to another dealer up in Stuart and he said take it back there and tell them to activate he key, there is nothing wrong with it. I did this and the dip wad guy started arguing with me and they finally took the car back to check on it for 4 hours, they did nothing and even told me they washed it. What a joke! this place is a huge joke, with people you can't trust working there. I wouldn't give them one star for service! Idiots is the word that comes to mind! More

John Shorter Is The Best VW Brand Specialist! I recently had the pleasure of leasing my third Volkswagwen from John Shorter and let me tell you that there is no one better to go through the purcha I recently had the pleasure of leasing my third Volkswagwen from John Shorter and let me tell you that there is no one better to go through the purchase process with than John Shorter. John is a consummate professional whose decades of industry experience, unparalleled integrity, work ethic, dedication, and overall friendliness are an amazing asset to the Gunther VW of Coconut Creek Dealership. What makes John Shorter so special is that not only does he listen to his clients interests with regards to what THEY want but he also cares about their specific needs which makes the entire process a highly enjoyable one. If you want to get the right Volkswagen, at the right price, and have an absolute blast while doing so go and see John Shorter now! Thanks John! More

John Shorter -Great Service I have purchased many automobiles over the years from numerous dealerships and salespersons. However, Mr. John Shorter, at Gunther Volkswagen was cert I have purchased many automobiles over the years from numerous dealerships and salespersons. However, Mr. John Shorter, at Gunther Volkswagen was certainly the most considerate and straightforward person I have ever dealt with in my recent purchase of a Tiguan for my daughter, who is now a college student. We purchased a V.W. Bug, from John for my daughter’s 16th birthday. And we came back 3 years later for another car; without ever a thought of going anywhere else! John made my daughter feel that this was her special day and she was the most important person in the showroom. He explained to her all the features and benefits of various cars that Gunther Volkswagen had on display. And she was able to choose after test driving, the exact car that she could not wait to drive out of the dealership and take back to her college. John Shorter made that day a happy and memorable one for my daughter and my family. And that I believe is the most important thing of all. A Happy Dad! More

Passat lease John Shorter is a great guy and a pleasure to work with. He was able to meet my parents needs with a new Passat at a great price.. John Shorter is a great guy and a pleasure to work with. He was able to meet my parents needs with a new Passat at a great price.. More

Par excellence! My wife and I purchased a 2015 Passat Sport from John Shorter. This has been our 4th purchase in the last 8 years and I look forward to many more year My wife and I purchased a 2015 Passat Sport from John Shorter. This has been our 4th purchase in the last 8 years and I look forward to many more years. John is a true professional with integrity who cares about how well the customer experiences the purchase of a car. He is patient, creative and very sincere. Most of all, John does not see obstacles in a transaction--he always envisions a solution. Of course, the staff who support him are wonderful, too. The finance department made the impossible, possible. Thanks John and kudos for being a great salesman and person! More