Gunther Volkswagen Volvo of Coconut Creek

Service was horrible I drove into the service center where the employees that were there were not busy and so no one came to help me I had to go to the booth knock on the I drove into the service center where the employees that were there were not busy and so no one came to help me I had to go to the booth knock on the door to get helped and I was ignored completely, the employee was on his cellphone and waive and kept doing his personal business. Ten minutes later a nice young lady asked if anyone helped me and I said well I nocked for help but he ignored me completely. She then asked me to drive my car up and stand by my car and another ten minutes later the gentleman that ignored me came to help me, at this point I was already upset because I felt like I was being treated indeferently. Finally I sign the paper work I ask how long, he replied, "I have no idea how long" Really!! I asked about a loaner he said only for overnight cars perfect!! He says then wait for the shuttle and we really don't know how long everyone is out to lunch😡 I doubt VW would send all techs/mechanics out to lunch. 45 minutes later he knew I was upset and he came to advise that the mechanic is looking at the car. I guess it took me to tell him that VW always gives a approximate time for him to know that I was not happy!!! I'm not a complainer but this man, was rude from the begeaning, no customer service skills, not even A 😏 smirk. This is my third VW and the worst experience ever. Honestly I don't need the aggravation next lease will not be here at VW of Coconut Creek I'll go back and drive to Miami that's where they have the best customer service!! I'm really pissed right now😡 Can't stand nasty, rude people. The best thing to the story no managers available for me to speak to. Wow!!! Wow!!! Wow 😳 More

Everything went well and fast 14th VW for the family. I think that says it all. Great sales man and wonderful service We always come back to Gunther. That's all 14th VW for the family. I think that says it all. Great sales man and wonderful service We always come back to Gunther. That's all More

Exelent car buying experience Thanks to your very pleasant,and courteous salesman -Don Ryan,that I had not yet decided to buy a VW ,but went through the process, and finally in the Thanks to your very pleasant,and courteous salesman -Don Ryan,that I had not yet decided to buy a VW ,but went through the process, and finally in the end bought the Tiguan 2016. Don is a very nice person, and without pushing the sales pitch, made me believe that the car , in comparison to another make and model,was right for me. Both my wife and myself were impressed with Don , and would not hesitate to recommend to a friend to do business with him. Earle Brown More

Very satisfied client This is my 3rd vw lease experience at Gunther. I always work with Larson or Hanson and they don't let me leave until I am 100% happy with the deal. Th This is my 3rd vw lease experience at Gunther. I always work with Larson or Hanson and they don't let me leave until I am 100% happy with the deal. Their service dept offers exceptional service and I recommend Gunther to my friends and family. More

Effective It was and efficient and convenient experience. The salesman was courteous and to the point. Teh atmosphere of dealership was good, clean and spacious It was and efficient and convenient experience. The salesman was courteous and to the point. Teh atmosphere of dealership was good, clean and spacious. Overall a good experience. More

Excellent customer service .no hassle. I highly recommend Gunther VW go see John shorter. Competitive pricing. They even delivered my new vehicle to my font door...oh and George .no hassle. I highly recommend Gunther VW go see John shorter. Competitive pricing. They even delivered my new vehicle to my font door...oh and George is the bomb too. More

Jeff & Christina I have purchased multiple new cars in the last thirty years, Jeff and Christina are the best. They want to make it work for the customer I have purchased multiple new cars in the last thirty years, Jeff and Christina are the best. They want to make it work for the customer More

Love my new VW - great salesman - great deal!! Went in just to look and drive and left with a new VW...Yameen and Rob were great as well as he finance guy...thank you and I definitely recommend Gun Went in just to look and drive and left with a new VW...Yameen and Rob were great as well as he finance guy...thank you and I definitely recommend Gunther VW More

Don't go anywhere else. BIG SHOUTOUT to the whole team at Gunther VW of Coconut Creek!. I was looking for a new GTI and I ended up at Rick Case as it was closer to my house, BIG SHOUTOUT to the whole team at Gunther VW of Coconut Creek!. I was looking for a new GTI and I ended up at Rick Case as it was closer to my house, big mistake. They advertise TrueCar prices that the will not honor and called me a liar saying I came to them under false pretenses... whatever that means. Gunther VW was flawless from start to finish. Robert Klein the General Manager, Yameen Hossain my Product Specialist, and, Nicole Falloon the Finance Manager all worked together to get me not only THE BEST deal in South Florida but to make it quick and painless. Even though Gunther is 45 miles from my house I would never go anywhere else. Thank You Gunther VW for transforming my car buying experience from an awful one at Rick Case to probably one of the best in South Florida and certainly THE best one for me. More

Excellent experience as always! This is the fifth car purchased by my family at Gunther Volkswagen. We drive from Miami and it's always worth it. Never doubt that they will give you This is the fifth car purchased by my family at Gunther Volkswagen. We drive from Miami and it's always worth it. Never doubt that they will give you the best price without the run around of the other dealers. Do not hesitate because of the drive you will be shocked by the good price and their no nonsense attitude. Thank you Hanson and Justin! More