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Gunther Volkswagen Volvo of Coconut Creek

Coconut Creek, FL

4.6
1,952 Reviews
Gunther Volkswagen Volvo of Coconut Creek has one of the most unique new car showrooms you will visit anywhere. If you love Volkswagens as much as we do you will enjoy our collection of classic Volkswagens on display. Our showroom, aside from having new cars is a Museum loaded with classic Volkswagens from the 40's, 50's and 60's. Our showroom is modern and a very comfortable place to spend time. Featuring a lounge, wifi, coffee bar and wide screen entertainment. We invite you to stop by to experience the Gunther difference.
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4300 FL-7

Coconut Creek, FL

33073

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Showing 1,952 reviews

July 13, 2018

Very Good Buying Experience Scott was attentive, knowledge and engaging. he was pleasant to deal with and he even engaged with my son who is 13 years old. I would say a very good More

by msaviano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dubinsky
Jul 13, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Msaviano, we will always provide our customers with the same attentive and knowledgeable experience no matter what age. Thank you for review for Scott and letting us be apart of your car buying process.

July 11, 2018

Best Car Buying Experience EVER! Larson Ennai showed me & my family the absolute BEST experience purchasing my new car! From the moment we entered the dealership he was nothing but we More

by Ashchristiansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larson Ennai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Ashchristiansen, what a beautiful first picture of you and your family next to your new car! Our team at Gunther is 100% committed to catering to each and every one of our customer's individual needs. We appreciate the praise and we are so happy Larson provided you with the most pleasant car buying experience that you could have hoped for. Thank you for your recommendation and for letting our team serve you!

July 10, 2018

Beware Very poor service dept, they gave me a quote with a diagnostic charge, then fix my car half way and held me for random and wanted to charge me a secon More

by Rick
Recommend Dealer
No
Employees Worked With
David butterly and Patti
Jul 11, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Rick, I'm sorry to hear that your visit was not what you expected. After reading your review and feedback from your recent service visit we were able to contact management in order to further assist your situation. When your vehicle was brought in on a tow truck, our technician had found your battery completely dead and positioned backwards which had blown your fuses and cables. We were able to diagnose the issue, provide you with a quote and with your authorization to ultimately repair your vehicle to start and drive again. Your key was stuck in the ignition there would be an additional fee to remove the key and repair the ignition. When you refused to pay for the additional fee, you suggested that it should be fixed for free and then took further actions to taunt our employee and call the police. Once the police had arrived they deemed the situation as a civil matter and left the dealership. Once again, we do apologize that you were not happy with your recent visit but when you are ready we would love the opportunity to assist you and your vehicle needs in the future.

Aug 06, 2018 -

Rick responded

Let's be clear there is no future service , I'm sailing the piece of sh-t and getting a real car, like they say sorry is only good if followed by a correction, you only learn from your mistake by currecting them. My daddy always said learn by what they do not what they say!!! A lesson learned!!!

July 10, 2018

Not very helpful Our visit to this dealership was not a very successful one. We were not given choices to buy the car we wanted. The sales guy didn’t even check credit More

by Caroto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Esparza
Jul 12, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Caroto, there were quite a few complications during your visit with us and for that, we were able to learn more about your situation through management to find out exactly what happened. During the car buying process, it is essential for all customers to provide us with their social security number in order to run a credit check. We understand you had only your tax ID on hand which is why our team was unable to check your credit score. In order for our banks to proceed with your Hyundai trade-in, we would have needed the actual owner of the vehicle present that day which happened to be your mother. You then had requested to purchase a vehicle and put that vehicle under your mother-in-law's name but as stated before, we would have needed both your mother and mother-in-law present. This is because we would need both of their credentials in order to carry out a successful car buying experience for you. Our banks are very apprehensive about approving deals that are conducted in the manner that you requested. This is why your visit to our dealership didn't go according to plan for you.

July 10, 2018

Sales Rep presented a little deal and offers in shandy way Offered to give us a deal because the $50k Atlas was not exactly the way we wanted it. Offer is higher than they advertise the car online. So we have More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eduardo Esparza
Jul 10, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

SD, thank you for the candid review on your experience with our dealership and the personnel that was assisting you. We want to apologize first and foremost for the inconvenience and dissatisfaction you felt during your car-buying process. We can agree that there seems to have been some miscommunication during the negotiation and trade-in process. We are pleased to hear that you were ultimately able to receive a speedy refund, but we do understand the frustrations that came along with it. Once again, we deeply apologize and appreciate you taking the time to voice your concerns to help us improve and do better in the future.

July 10, 2018

Best VW Dealer in South Florida We’ve been Gunther VW customers for a few years now and when its time to upgrade our lease we take the 60 mile drive to Coconut Creek. Yesterday we le More

by CF022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mo
Jul 10, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

CF022, hearing that you had a great experience with Tony, Mo, and the Team is the best thing we could hope for! It was our pleasure to provide you with attentive service and plenty of options in order for you to feel satisfied with your deals. Thank you for taking the time to stop by our dealership, it sounds like you scored with two vehicles and the drive was well worth it! We wish you many happy miles in your new Volkswagens.

July 10, 2018

Outstanding Customer Service! I recently leased a new VW Jetta from VW Gunther in Coconut Creek - my first own car ever. Yameen and the entire team made this an absolute pleasure. More

by Gernot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yameen Hossain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Gernot, thank you for choosing our dealership to assist you in your very first car-buying experience! Our dealership strives to make it easier than ever to find the right vehicle, at the right price, to make the right decision. We appreciate you taking the time to leave us a review and speaking so highly about Yameen and our entire team!

July 09, 2018

Happy with good service from salesmen John he was so helpful thanks John for every think and for sure will buy next one from you I thank you for pickup from my house also that's was nice of you More

by R G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moe
Jul 10, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

R G, thank you for sharing your experience and the photo of you next to your new vehicle! We are so happy John was helpful and gave you great customer service. We appreciate your business and thank you again for choosing Gunther!

July 07, 2018

Awesome ! Great customer service ! Best deal I ever had on a car. I’ve had over 4 cars with Toyota and i think I’m not switching back! More

by Mayra0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dubinsky
Jul 08, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Mayra, we are ecstatic that you receive a great deal and enjoyed your visit with us! We are so lucky to have earned a customer like you. Thank you for sharing your awesome experience.

July 06, 2018

Awesome experience My husband and I decided to lease a car for the first time. Ramsey was our salesman. He was extremely knowledgeable answering all our questions, super More

by Jill D.
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Ramsey Balkiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2018 -

Gunther Volkswagen Volvo of Coconut Creek responded

Jill, hearing that Ramsey provided you with one of the best car-buying/leasing experience you've ever had means so much to us! Thank you for your recommendation and we look forward to assisting you with all your future car-buying needs.

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