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Gunther Volkswagen Volvo of Coconut Creek
Coconut Creek, FL
1,908 Reviews
Gunther Volkswagen Volvo of Coconut Creek has one of the most unique new car showrooms you will visit anywhere. If you love Volkswagens as much as we do you will enjoy our collection of classic Volkswagens on display. Our showroom, aside from having new cars is a Museum loaded with classic Volkswagens from the 40's, 50's and 60's. Our showroom is modern and a very comfortable place to spend time. Featuring a lounge, wifi, coffee bar and wide screen entertainment. We invite you to stop by to experience the Gunther difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,908 reviews
September 08, 2024
Poor customer service. They sold a used car without having it properly cleaned for cigarette smoke odor. It was so bad that after the masking scent wore off, I could not br They sold a used car without having it properly cleaned for cigarette smoke odor. It was so bad that after the masking scent wore off, I could not breathe without opening all the windows. Yes. They sent someone to fix it, but it still has the smell, just less of it. They should never have sold a car without properly cleaning it first. Day two, tire blow out...tire pressure at 25 when minimum is 45..and 2 quarts low on oil. Unresponsive when called multiple times. I would NEVER buy from this company again. I should have bought from Rick Case. Regret this purchase. Rick Case has much better customer care and a return policy. I did not even have the option of return. Rick Case allows a return if under 300 miles on a used car. Seriously. Gunther. Do better. Unfortunately zero stars is not an option, or zero stars it would be. Cars are a commitment and Volkswagen in general is on the lower rating in all categories from all major companies comparing reliability and safety of cars. Since VW is not high on the list of reliability or value, the least they can do is have decent dealerships to balance it out. Not impressed. Volkswagen should have a system in place to hold the dealerships selling their product to at least a minimum standard. I wish I had believed the reviews with one star. They are all correct. The higher stars must be friends and family. Just the worst experience. Car Max was better. Rick Case was better. I know for the future to avoid Gunther and return to the dealerships that offer better warranties and service with their sales. Never again. More
by Not Happy
Employees Worked With
I do not remember the names of the sales person, or the finance manager. The finance manager was fine. And I can't blame a salesperson for making a commission. This is on the management of the dealership.
August 24, 2024
I bought my vehicle at a different Volvo dealership however Gunther is conveniently located where I work. I’m pleased to say that the experience here was good, from the service department to reception however Gunther is conveniently located where I work. I’m pleased to say that the experience here was good, from the service department to reception staff to the shuttle service drivers. I will return. More
by Alisha
Employees Worked With
Rennie Singh
August 19, 2024
I purchased a VW Atlas in 2022, and have had ongoing issues ever since. The service department has had my vehicle in for service over 7 times for the same repairs, but has been unable to fix my vehicle. issues ever since. The service department has had my vehicle in for service over 7 times for the same repairs, but has been unable to fix my vehicle. The general sales manager has done NOTHING to help. They do NOT warrant their vehicles!!! Do NOT buy a vehicle from this dealership!!! The do not even honor the recall of airbags, which is a danger to drive, until they are replaced! More
by Graljo65
Employees Worked With
Mr Klein. General Sales Manager
August 13, 2024
Friendly courteous service. Transparent in pricing. Excellent customer service. Would highly recommend when in the market for a car. Transparent in pricing. Excellent customer service. Would highly recommend when in the market for a car. More
by Puma
Employees Worked With
Quame Martin, Ziad Valderrama
August 12, 2024
Everyone at the dealership was friendly, efficient and helpful. Maksym was our salesman and he was awesome - we didn’t make his job easy with the negotiations, but he was nothing but nice and professiona helpful. Maksym was our salesman and he was awesome - we didn’t make his job easy with the negotiations, but he was nothing but nice and professional. Dirk (the Volvo guru) took as much time as we wanted to explain the features of our new car and answer all of our questions. I will definitely be recommending Gunther Volvo Coconut Creek to friends and family! More
by Tanya
Employees Worked With
Maksym, Dirk
July 27, 2024
Terrible service we took the car for change 10k miles and 10 min after 3 lights were in the car. Took the car again and the thermostat was bad supposed they fix everything and for 3rd in two days had to tak 10 min after 3 lights were in the car. Took the car again and the thermostat was bad supposed they fix everything and for 3rd in two days had to take it back because the hood did not open and the motor has a strange noise. Won’t take my car there never again. Worst experience ever More
by Elyjim
Employees Worked With
