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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
515 Reviews

515 Reviews of Guntersville Chevrolet - Service Center

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January 20, 2025

No rental car assistance. I paid 48,000 for a vehicle that was under warranty and had to pay hundreds of dollars to rent a car. Didn’t get updates unless I asked for them. More

by amanda.tidmore
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Russell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Guntersville Chevrolet responded

Hi Amanda, Thank you for taking the time to share your feedback with us. We are sorry that there was lack of communication on our part and that we didn't have a loaner vehicle for you at the time. I understand that our Service Manager, Craig, has been able to discuss this further with you, and that we are reimbursing you for the rental car. Again, we are sorry that this happened. Thank you for reaching out to us and allowing us to make this right for you! Sincerely, Katie R.

January 18, 2025

Everyone was kind and courteous. The waiting area was very nice. It took about as long as they told me. More

by caroldowdy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Guntersville Chevrolet responded

Thanks! we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

January 10, 2025

Outstanding Service Department! Didn't hesitate one minute to get my truck in for Service. So helpful and understanding! More

by SUZANNE_NANCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2025

Kevin was outstanding. His professionalism, knowledge and customer service is why I always come back. More

by scott_cindydaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Guntersville Chevrolet responded

Thanks for your praise and kind comments about Kevin. Please don't hesitate to reach out if there's anything additional we can do for you.

January 06, 2025

Great Service! I called and got an appointment for an oil change and tire rotation that afternoon. It took about 20 minutes which was just right for the new full bo More

by CODYWALKER.03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aerial Cason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Guntersville Chevrolet responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2025

The customer service was great. They got me in the same day for service on my C8. I will be using them for all my future services. More

by jfoshee4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Guntersville Chevrolet responded

We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

January 05, 2025

Happy with the sales David Scott is the best. Just had my first service visit and it was very simple and easy, they're very helpful and give full explanations. More

by billy88fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Guntersville Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 02, 2025

Super nice people to deal with. Get you in and get you out in a hurry! More

by shannoncahillsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

December 29, 2024

My wife is thinking about trading in her Lincoln for a Chevy. I decided to take my 2003 Corvette in for an oil change, since I didn’t feel like crawling under it in the cold anyway, to check out how the s More

by ChasC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Guntersville Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Guntersville Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2024

Service dept wonderful Sales department awful especially one salesman That was very rude to me More

by WMHARBORTH3149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know salesman’s name that was rude
Dec 26, 2024 -

Guntersville Chevrolet responded

Hi there, Thank you for sharing your feedback with us. We are so glad that you had a great experience in service, but we're sorry to hear that our sales department let you down. We want to make this right, and make sure that you are taking care just as well in sales as in the service drive. Our GM, Bruce, would love to speak to you personally and see how we can help. You can reach him at 256-594-8252. Thank you for reaching out and we hope to hear from you soon. Sincerely, Katie R.

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