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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
500 Reviews

500 Reviews of Guntersville Chevrolet - Service Center

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February 01, 2022

I am pleased with service of the dealership. When I purchased the truck it was pointed out heated seats and all the other conforms of the truck. I found out after I purchased the truck that a chip was More

by Franklindstewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins, Taleatha Berry
Feb 04, 2022 -

Guntersville Chevrolet responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (256) 677-9919 so we can work towards a resolution.

Feb 05, 2022 -

Franklindstewart responded

I called this phone number and still no one can give me a answer.

Feb 07, 2022 -

Guntersville Chevrolet responded

Thanks for reaching out to us. We're sorry you haven't been able to get a clear answer on this. Unfortunately, this issue is in GM's hands, not ours. They have not communicated a specific timeline on when they will have a fix for it. We are frustrated as well, since we cannot help the situation move more quickly for you. Included in your paperwork when you purchased the vehicle was a disclosure that described the chip issue, but it sounds like we didn't go over that in as much detail as the situation demanded, and our team is thankful for your feedback so that we can improve this experience for customers moving forward. Thank you again for reaching out!

January 30, 2022

Always helpful, friendly, and courteous. Special thanks to Jason. He is great at helping explain things. More

by FRITZ_MARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Jessica Mullins
Feb 03, 2022 -

Guntersville Chevrolet responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 28, 2022

Little mix-up in 'service' request. I was down for oil change, not 6-mo. ck. Taleatha Silvers came to speak to me in the customer waiting area, went over exactly what I wanted (30,000 mi. check) and disc More

by JACKSONKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taleatha Silvers, Jessica Mullins
Feb 04, 2022 -

Guntersville Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 22, 2022

Guntersville Chevrolet staff was very professional and prompt on the repair of our vehicle. I will definitely use them again in the future. More

by Jessica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker, Jessica Mullins
Jan 26, 2022 -

Guntersville Chevrolet responded

Hello there, thank you so much for your positive comments about Guntersville Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 21, 2022

Quick response in finding problem and explaining it, had parts in stock to fix it, got vehicle back the same day. Lady at the desk that was the only person I actually spoke with was so nice and helpful. A More

by The.garrisons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
Jan 26, 2022 -

Guntersville Chevrolet responded

Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

January 20, 2022

Husband went to a get an oil change and he was treated so good, I just went ahead and had one on my vehicle. Very nice people on service department, comfortable waiting area. They don’t try to do all this un More

by lanced2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taleatha Silvers
Jan 25, 2022 -

Guntersville Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 18, 2022

Easy to deal with. Communicated status updates appropriately. Fixed the problem. Courteous. Checked for warranty status. More

by Amcburnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
Jan 20, 2022 -

Guntersville Chevrolet responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2022

The service has been great, the work on the vehicles has been as it should and all of the technicians have been very cordial, it has been a pleasure to work with them. More

by Ray smith
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nothdurft
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mullins
Jan 19, 2022 -

Guntersville Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 14, 2022

They have great customer service. Clean environment. Friendly staff. Will be returning for future visits. More

by PAULATHOMAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
Jan 18, 2022 -

Guntersville Chevrolet responded

Hi there, thank you so much for your positive comments about Guntersville Chevrolet! We look forward to your next visit! Take care!

January 14, 2022

Great fast friendly service and they completed it in a timely manner love the department More

by CWILLIAMS520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
Jan 18, 2022 -

Guntersville Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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