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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
482 Reviews
Call Service Center (256) 594-8252

482 Reviews of Guntersville Chevrolet - Service Center

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September 23, 2024

Quick service very helpful and made me feel welcome well recommended to my friends and family. More

by Thomasdewberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2024

My warranty was not honored nor was this warranty disclosed properly at the time of purchase. Terrible customer service. I have purchased 2 vehicles and will NOT BE BACK More

by annette40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Ramirez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Guntersville Chevrolet responded

Hi Annette, Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience with us left you disappointed. I understand that the service contract you purchased is void when items within the powertrain, like oversized tires, are altered on the vehicle after purchase. We're sorry for any miscommunication on our end about these terms, and we're happy to discuss further if you would like to. Thank you again for reaching out to us, and we wish you all the best! Sincerely, Katie R.

September 16, 2024

10/10 service. Very transparent and very considerate! Never taking my vehicle anywhere else if possible! More

by Honda97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aerial Cason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Cowart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maeghan Steeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 16, 2024

Great communication skills. Very kind to customers and I appreciate that! Thank you for hiring people that know Chevy business! More

by Judi2949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Grass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2024

Always friendly and pleasure to work with. Have always been pleased with their service and hospitality. More

by LINDANMULLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

I have done business with Kevin Russel and Guntersviille Chevrolet on many occasions.Kevin has done an excellent job always. However I would like to see the hourly rates for service come down since one hour More

by BILL.WARREN2153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2024

I found Guntersville Chevrolet to be very professional, very quick and exceeded all of my expectations!! More

by bbrocato44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Guntersville Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2024

Service manager was very courteous and prompt. Explained reasons for recall and time involved for correcting problem. More

by marionettej.bishop@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

Really some great folks! ! Love doing business with them!!! Bruce does a great job!! He just needs to learn to say Roll Tide Roll!! More

by HAMMCABNIET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aerial Cason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Guntersville Chevrolet responded

Thank you so much for your positive comments about Guntersville Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

August 28, 2024

Top notch, needs a raise! Great place and great people, they care about the customer! More

by brentcindysassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Stinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Woodham , Harry Norton
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Aug 31, 2024 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Guntersville Chevrolet!

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