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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
482 Reviews

482 Reviews of Guntersville Chevrolet - Service Center

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December 07, 2024

Excellent service deptsrtment. Came and got truck, fixed it brought it back the very same day so i could make my trip More

by cowboyx5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Guntersville Chevrolet responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 04, 2024

The worst experience i have ever had buying a used car. 2021 with 48,000 miles Car came with issues and the dealer wanted me to pay for all repairs told me there was nothing wrong w/car. I have been to the More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carleigh Bowen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Bowen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stovall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Guntersville Chevrolet responded

Hi Joe, Thank you for taking the time to share your feedback with us. We are so sorry that your experience with us has left you disappointed. I understand that we waived fees for the alignments as we tried to fix the pulling issue, since it was so soon after your purchase. We then paid for the car to go to Volkswagen's service center, but we apologize that more issues have occurred. Our team has been reaching out to discuss and see if there is anything more we can do to help, but we haven't been able to reach you. You can call us back at 256-223-9521 and ask to speak with Craig, our Service Manager. Thank you again for reaching out, and we hope to hear from you soon. Sincerely, Katie R.

November 23, 2024

Fantastic service department, little to no wait, and while I did I was kept comfortable, informed, and laughing with staff! 10/10 will go again! More

by Oh_hiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Guntersville Chevrolet responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Always get me in and out promptly. They even vacuumed and washed my car for me while I waited at no extra charge! They definitely changed my experience. More

by vwgolfgti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aerial Cason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Cowart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maeghan Steeley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Tzintzun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 04, 2024

Helpful , courteous , friendly and Prompt . Craig always does what he says and gets back with you in a timely manner . More

by JACKIE.KIRKLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nothdurft
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Guntersville Chevrolet responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

I was a awesome experience but it is always an awesome experience at guntersville Chevrolet whether being serviced the vehicles or buying a vehicle More

by johnnymackdowns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Guntersville Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2024

Kevin does an excellent job. Always pleased when I am able to work with him. More

by ANeSmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Guntersville Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2024

The dealer ship is good the salesmen are a little pushy but that goes with it the service is good More

by jcollins29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moody Qattea
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Stovall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Guntersville Chevrolet responded

Thank you; we appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!

October 05, 2024

Great low pressure service department. Staff will bend over backward to help you. I never fill cheated. More

by Greg Canfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carleigh Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Guntersville Chevrolet responded

Greg, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

September 29, 2024

Very nice experience. Very comfortable lounge area. Service didn’t take too long. And the price wasn’t too bad. More

by chelsa20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Guntersville Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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