Gunn Honda - Service Center

I took my car in for an oil change and for the 200,000 mile maintenance check-up. Mason Gonzales assisted me and from the very start, I knew he was professional, knowledgeable and helpful. Mason had a gre mile maintenance check-up. Mason Gonzales assisted me and from the very start, I knew he was professional, knowledgeable and helpful. Mason had a great attitude and was very personable. The service team was excellent. Once again, I worked with an outstanding and winning Gunn Honda team. More

Had my 2015 Odyssey (with less than 40K miles) towed to Gunn for engine misfiring. Was told it needed what amounted to an engine rebuild to the tune of $7,300 “approximately.” Honda refused to help with r Gunn for engine misfiring. Was told it needed what amounted to an engine rebuild to the tune of $7,300 “approximately.” Honda refused to help with repairs. Cue the sales department. Took over 24 hours to get a trade-in value. Extremely low, of course. And we’re already playing the “I have to check with my manager.” game. Had it towed to an independent shop. Got a whole vehicle diagnostic test. Engine was not found to need a rebuild. Other services Honda shops recommended were also found to be unnecessary. I checked online for services Honda recommends by time and found it due for a timing belt at seven years. Honda also suggests replacing the water pump with the timing belt. Honda dealer services never advised doing this. Timing belt failures can be catastrophic. Added the timing belt and water pump to the suggested repair at the independent shop. Total bill, $3,475. With a 36-month, 36K-mile warranty on parts and labor. Gunn essentially offers a “tail lights” warranty (Good as long as your tail lights can be seen from their driveway.) on anything not warranted by the manufacturer. I don’t appreciate attempts to upsell me on repairs and downgrade my vehicle’s worth. Makes me wonder if it’s because I’m an elderly female. I’d give no stars if that were possible. More

Helpful people. The representative is well aware of car details. Service is satisfactory. Well managed. The representative is well aware of car details. Service is satisfactory. Well managed. More

I usually take my car to Hill country Honda but have recently been disappointed with their service department. When I arrived at Gunn Honda Mason greeted me promptly and courteously, explained what it recently been disappointed with their service department. When I arrived at Gunn Honda Mason greeted me promptly and courteously, explained what it was my car was needed to be serviced for, and what it might need & reassured me that my vehicle was in good hands. After going into the waiting area I received a text from Mason letting me know if I had any questions how I could reach him. Promptly I then receive a call from Mason explaining my service and recommendations from the mechanic. I had him do all that was needed, because Mason made me feel I could trust him and the mechanic. I think I will return to Gunn Honda from now on for all my service needs. I own 3 Hondas, and already plan on taking one of my other vehicles there. Thank you Mason for being trustworthy! More

Every one was nice and attentive and took care of what I needed. My car was ready in a timely matter. needed. My car was ready in a timely matter. More

Brought my 2020 Honda Civic Sport to the service dept. because an oil change was due. Also took advantage of a fuel injection system special, and had a pair of tires (originals) replaced. The service ad because an oil change was due. Also took advantage of a fuel injection system special, and had a pair of tires (originals) replaced. The service adviser worked efficiently and honestly in terms of estimated time to complete all the work (he checked with service techs first). More

The customer service and service was excellent. The staff was helpful and knowledgeable. I would would recommend them for service. The staff was helpful and knowledgeable. I would would recommend them for service. More

Joe was great with the warranty claim process! He and his team did a good job with the repair and ensuring it was done correctly. I always bring my vehicle here for all my service needs. He and his team did a good job with the repair and ensuring it was done correctly. I always bring my vehicle here for all my service needs. More

I always have great experience with dealership from sales, finance and service. Everyone is friendly, helpful and professional. I continue to purchase at this dealership. sales, finance and service. Everyone is friendly, helpful and professional. I continue to purchase at this dealership. More

Good service and good service rep. He was very responsive to my needs and very professional. He was very responsive to my needs and very professional. More