Gunn Chevrolet

Dealership lied to me about making a hard credit pull, after I specifically told them not to and that I was already financed. Now I am getting a run around while trying to register my vehicle. I am very d after I specifically told them not to and that I was already financed. Now I am getting a run around while trying to register my vehicle. I am very disappointed in the lack of trustworthiness and poor customer service. More

No pressure sales format, one no haggle price, loved that. Told my sales guy Alfonzo what I wanted and he found the vehicle for me. Fair deal on my trade in and the car was ready on time. I will be bac that. Told my sales guy Alfonzo what I wanted and he found the vehicle for me. Fair deal on my trade in and the car was ready on time. I will be back. More

Since 2006 I have purchased three chevrolets from this dealer. The first was a 2004 Avalanche with no issues. On 3/24/2011 we purchased a 2010 Suburban. When we went to pick it up the passenger air bag wo dealer. The first was a 2004 Avalanche with no issues. On 3/24/2011 we purchased a 2010 Suburban. When we went to pick it up the passenger air bag would not arm, and we were told that since it had previously been a rental that the second set of keys were not available at that time. Some days later (7-10) we were able to pick up the vehicle and a second set of keys. On 1/14/2013 we purchased a 2011 HHR. Again this vehicle had been a rental and again we were told the additional set of keys would be coming soon. In Feb I purchased a FOB and set of keys from Val Mark Chevrolet in New Braunfels and as of today, 25 march have not heard a word from Gunn. The folks at Val Mark went the extra mile to help me. More

Worst car buying experience I've had so far...this is the fifth car I have purchased through a dealership. It was so disorganized. No one seemed to know what they were doing. The used car that I drove 7 ho fifth car I have purchased through a dealership. It was so disorganized. No one seemed to know what they were doing. The used car that I drove 7 hours to see was not even clean when we arrived. They had held the car we wanted to see for a week, which was great, but we were surprised to see how dirty it was when we arrived. I didn't get the feeling that customer service is a priority for them. Very disappointing experience; will probably avoid using a car dealership in the future if at all possible. Would not recommend this dealership at all. We were promised a manual and a second key for the vehicle which was to be mailed to us; 20 days later we have still not received either one. Save yourself the headache, and go to a dealership that cares about good customer service! More

We arrived at Gunn Chevrolet used cars because we were looking for a Grand Prix 2007 and they had one with a great price. We went to test drive the car but I had a gut feeling that something was wrong wit looking for a Grand Prix 2007 and they had one with a great price. We went to test drive the car but I had a gut feeling that something was wrong with it. They assured me that the car was in great shape, had 85 point inspection and even a 3 month warranty. I told him to put the car on a lift and found a massive oil pan and valve cover leak from up top. I told him that it was pretty bad and the Manager said its not bad because they would have told me in the auto shop. I kept the car for a week and it got really bad. I came back and and he told me was take the car the way it is or leave it because we are not putting any money into that car. WOW is all I have to say. 85 point inspection is a total shame. The car was priced well but had a huge problem to uncover in a couple of months. More

In February, my aunt and mother took me to this particular dealer because my aunt had a wonderful car purchase experience a few years previously. Knowing my budget, I really wanted a used vehicle particular dealer because my aunt had a wonderful car purchase experience a few years previously. Knowing my budget, I really wanted a used vehicle for myself and my children that would be fairly easy for me to pay off. After meeting the salesman, Lazaro Vasquez, I saw a Chrysler Town and Country minivan that I thought was perfect. After dealing with finance and determining that many banks did not want to accept the mileage for financing, Lazaro searched for another minivan and found a Dodge Grand Caravan at their Gunn Honda location that offered the same features. Noticing that the led lights on the driver's sideview mirror was damaged, the salesman promised to have the issued remedied. The day after bringing the vehicle home, I had issues with the cooling fan sensor and returned the vehicle to the dealership. Due to the repair of the cooling fan and waiting for the part for the mirror the dealership kept my vehicle for over a week while I used a loaner vehicle. At the time that I received my vehicle back, the mirror had not been fixed and I was told that the necessary components were out of stock and would be ordered. Then, I was promised a full tank of gas and a car wash (which I have yet to receive). At the beginning of May when determining my options for another malfunction, I inquired about the mirror repair by phone calls and email but, never receive a response with an exception of let me check and I'll call you right back from the manager Don Peterman. 2-3 weeks later, I receive a call from Mr. Vasquez saying that they had been trying to reach me and left messages (which is xx since I listen to and save all messages). Nevertheless, I took the vehicle back at the end of the week to have the mirror repaired, waited an hour with my son, and left only to find out that the wrong mirror was repair, if I am to believe that anything was done at all. If this isn't irritating enough, their receptionist doesn't know how to put people on hold before talking about them to the salespersons who may or may not chose to ignore your call because they already been warned by the receptionist who viewed caller I.D. I am so sick of this dealership and the fluff and b.s. and am nearly out of patience and grace. I am trying so hard to be polite because once my mirror is fixed, we are done and in the future will go somewhere else while making sure to send my referrals elsewhere. At this point, I can honestly say that I was treated more respectfully by smaller dealers like JD Byrider. More

Vehicle was marked as priced so I didn't have to play the 'give me a better deal game'! Sergio has sold us 4 cars now from Gunn and he assisted finding us exactly what we wanted not an expensive alternative 'give me a better deal game'! Sergio has sold us 4 cars now from Gunn and he assisted finding us exactly what we wanted not an expensive alternative as other dealer sales people often do. He is courteous and quick to answer phone calls. He has checked that we were happy with every vehicle and follows up on any extra work like tinting as well. More

When looking to purchase our vehicles Gunn was the only dealer I didn't feel like vultures were circling me. Price of vehicles did not have dealer mark-up like other places I shopped at, and people were fr dealer I didn't feel like vultures were circling me. Price of vehicles did not have dealer mark-up like other places I shopped at, and people were friendlier at Gunn. My service manager quickly learned my name and asks specifically about other vehicles. When my teenager needed help with an older vehicle that was not purchased at Gunn the service dept was more than fair with her and spent the time to discuss issues with her. More

This is my first experience purchasing a vehicle as a "Simple Price" approach. When we arrived at the dealership we already had an SUV picked out from the advertisement in the newspaper. Their simple pri "Simple Price" approach. When we arrived at the dealership we already had an SUV picked out from the advertisement in the newspaper. Their simple price quoted was accurate to the penny. We were then greeted by Sergio Castilla who was friendly, courteous and professional. As we explained our need for a new vehicle as shown in the advertizement, he drove the car in the open and explained all the features of the Car. We had decided on a 2012 Chevrolet Traverse. After the test drive Sergio helped us understand the "Simple Price" philosophy. For many years I always dreaded going to the dealership and haggling the price then only to get stressed out about financing. We were made to feel that Gunn Chevrolet would do all the work ensuring we had a pleasant experience from beginning to end and ultimately was extremely satisfied with the customer service, the value of the vehicle, the price of the SUV and above all the financing package. We plan to purchase our next vehicle with Gunn Chevrolet. I have been in the customer service industry for over 25 years and have to say that this dealership was the best customer service than any of the major competitors in the metropolitan area. Thanks Sergio for helping us through every step of the way on our vehicle purchase. And thanks to Gunn Chevrolet's team of professional experts that also helped us. We love our new SUV!!!!! More

Mr. Menendez was extremely helpful. He listened to my wants and immediately showed me 2 vehicles that matched those needs. Since I have had several Chevrolets I was probably easy to sell. Everyone I en wants and immediately showed me 2 vehicles that matched those needs. Since I have had several Chevrolets I was probably easy to sell. Everyone I encountered at the dealership was very helpful. The easiest purchase we have ever made. Even the "closer" was easy to talk with. I highly recommend Gunn Cheverolet. More