Gunn Chevrolet

Amazing customer service Great customer service. I have already purchased 3 new vehicles from Gunn Chevrolet. Staff is friendly and very helpful. Their dealership is always in Great customer service. I have already purchased 3 new vehicles from Gunn Chevrolet. Staff is friendly and very helpful. Their dealership is always in immaculate condition. Waiting area and bathrooms are always clean. I love the way they treat their customers. That's why I keep coming back. More

Fred Sanchez is great, but...... To whom it may concern, My salesman was Fred Sanchez and he is the only reason why I purchased from Gunn Chevrolet. First off, I want to state that To whom it may concern, My salesman was Fred Sanchez and he is the only reason why I purchased from Gunn Chevrolet. First off, I want to state that I drove over 50 miles and passed at least 6 Chevrolet dealers. I traveled that distance to see one specific vehicle. The vehicle listed, stated it had 46 miles. Upon arriving at the dealership and being shown the vehicle, I immediately discovered it had 3043 miles. I was told by Fred that the vehicle was a demo and the listing may not be up to date. I expressed my displeasure to Fred about the blatant FALSE ADVERTISEMENT that Gunn was performing. Fred understood how disappointed I was and did his very best to get me a similar vehicle for a similar price. After signing some papers with Fred, I am greeted by Richard Barrera from finance. I spoke with Richard for less than minutes and he told me they will let me take the vehicle home, but to come back on Tuesday to do the contract. Before leaving Richard's office, he advised me he would have no problem beating my current interest rate that I had with my trade in of 1.99%. The day before I was scheduled to sign the contract, my wife spoke to Richard about adding her name to the title. At this point, he advised us of no issues and stated everything will be ready when we come in. I showed up the next day at 2:50 pm to sign the contract. After checking in with the receptionist, I proceed to Richard's office. I greeted Richard in his office as he ate a bag of pretzels, and he told me to get with Fred for the contract. Fred was apparently on his lunch break, but showed up in less than 5 minutes. Fred immediately told me Richard had some emergency and would not be assisting with the contract. Myself and Fred waited for 1 hour while another finance officer got the contract ready. I was finally greeted by Danny with finance, who informs me that my APR would be over 3%. I am quite surprised by the interest rate since I have EXCELLENT credit. I explain to Danny what Richard said, and he did his best to lower the rate. Although I am not satisfied with rate I got and wlll be looking into refinancing, Danny tried to help. In closing, if Richard had any inclination that my APR would be higher than he stated, he should have proactively informed me. For me to wait 1 hour for a contract that was apparently ready, and then be blindsided by a higher APR, is unacceptable. I hope the issues I have defined in this feedback can be addressed. I hope no one else has to endure the level of disappointment I did. You may want to give Fred Sanchez a raise for saving you from losing me as a customer. Thanks for listening, Dr. Thurston Bradley Rountree More

Superb customer service Excellent,fast service. Everyone is very helpful and pay attention to detail. Enjoy my trip to get my car serviced at Gunn never going anywhere else.. Excellent,fast service. Everyone is very helpful and pay attention to detail. Enjoy my trip to get my car serviced at Gunn never going anywhere else... More

Very Fast, Very Thorough Had just an oil change but the service was fast and friendly and they were very thorougj in letting us know what service is recommended but were not a Had just an oil change but the service was fast and friendly and they were very thorougj in letting us know what service is recommended but were not at all pushy about getting it done right then and there. More

Service light on for "change oil soon" In for oil chg yesterday and great service. Can't find young mans man who checked me in and out but so nice, kind, and helpful. Even came in waiting In for oil chg yesterday and great service. Can't find young mans man who checked me in and out but so nice, kind, and helpful. Even came in waiting room to show me a/c filter that needed changing!! I appreciate his service!! Name of Christopher Mun on bill, but don't think that was who Helped me all the way to the finish! I would also look up Rob Couser who sold us vehicle if I felt I needed to! More

Fantastic Great customer service. helpful on making the right decision's when making the choice to buy a vehicle from dealership the salesman's were very prof Great customer service. helpful on making the right decision's when making the choice to buy a vehicle from dealership the salesman's were very professional management has a great team working at the dealership More

Outstanding customer service My customer representative went the extra mile to inform me on the status of my vehicle. The repairs performance was on-point and fixed correctly the My customer representative went the extra mile to inform me on the status of my vehicle. The repairs performance was on-point and fixed correctly the first time. More

Fantastic 1st time Chevy owner and 1st service with new vehicle. Human is close to my house and went there as I had heard positive things. Definitely not disapp 1st time Chevy owner and 1st service with new vehicle. Human is close to my house and went there as I had heard positive things. Definitely not disappointed!! Facilities are spotless, staff is friendly and professional and service was completed in a timely fashion. Most definitely coming back! More

Awesome I loved the whole experience from beginning to end, the salesmen and the financing gentlemen were so nice and very helpful. I believe they went above I loved the whole experience from beginning to end, the salesmen and the financing gentlemen were so nice and very helpful. I believe they went above and beyond. More

OUtstanding service The service department has outstanding people, when I got there I told service attended what I needed done on my vehicle, they check what is needed an The service department has outstanding people, when I got there I told service attended what I needed done on my vehicle, they check what is needed and I was told what needs to be done, I always recommend Gunn to all my friends on all for there vehicle needs. Keep up the good work. More