Gunn Chevrolet

Easy scheduling/quick service Very easy to knock out a date/time on-line to get the suburban scheduled for service. Great follow-up within a few hours, easy turn-in and outstandin Very easy to knock out a date/time on-line to get the suburban scheduled for service. Great follow-up within a few hours, easy turn-in and outstanding service. Bottom line...I will be taking my chevy vehicles to Gunn from this point on! Thanks Gunn service team!! More

New Vehicle Purchase-Traverse Alex Jordan and the team at Gunn have made our vehicle purchases very easy and trouble free. We have purchased 2 vehicles from the dealership and same Alex Jordan and the team at Gunn have made our vehicle purchases very easy and trouble free. We have purchased 2 vehicles from the dealership and same sale person. Always very courteous and helpful. Dealing with the finance team has been easy and hassle free. Our buying experience so far has been very nice and we would definitely recommend this dealership. They want you to be comfortable and Alex answered all our questions and concerns, even after the purchase, and set up service for us as well. Good job! Also we came late in the evening on a buying appointment and the team stayed beyond hours to deliver our vehicle! They understand people need to work and they schedule around your needs. More

I purchased a new vehicle. Mr. Sergio Castilla was an excellent salesperson. He answered all my questions and explained everything about the vehicle. I would recommend Mr. Cast Mr. Sergio Castilla was an excellent salesperson. He answered all my questions and explained everything about the vehicle. I would recommend Mr. Castilla to anyone. More

SERVICE FOR MY TRUCK JEFF DID A FANTASTIC JOB TAKING CARE OF MY WARRANTY ISSUE! FROM SCHEDULING TO ACTUALLY COMPLETING THE WORK, THE SERVICE DEPARTMENT DID GREAT. THIS IS JEFF DID A FANTASTIC JOB TAKING CARE OF MY WARRANTY ISSUE! FROM SCHEDULING TO ACTUALLY COMPLETING THE WORK, THE SERVICE DEPARTMENT DID GREAT. THIS IS MY SECOND EXPERIENCE WITH GUNN SERVICE, AND BOTH HAVE BEEN GREAT! More

Amazing customer service Great customer service. I have already purchased 3 new vehicles from Gunn Chevrolet. Staff is friendly and very helpful. Their dealership is always in Great customer service. I have already purchased 3 new vehicles from Gunn Chevrolet. Staff is friendly and very helpful. Their dealership is always in immaculate condition. Waiting area and bathrooms are always clean. I love the way they treat their customers. That's why I keep coming back. More

Fred Sanchez is great, but...... To whom it may concern, My salesman was Fred Sanchez and he is the only reason why I purchased from Gunn Chevrolet. First off, I want to state that To whom it may concern, My salesman was Fred Sanchez and he is the only reason why I purchased from Gunn Chevrolet. First off, I want to state that I drove over 50 miles and passed at least 6 Chevrolet dealers. I traveled that distance to see one specific vehicle. The vehicle listed, stated it had 46 miles. Upon arriving at the dealership and being shown the vehicle, I immediately discovered it had 3043 miles. I was told by Fred that the vehicle was a demo and the listing may not be up to date. I expressed my displeasure to Fred about the blatant FALSE ADVERTISEMENT that Gunn was performing. Fred understood how disappointed I was and did his very best to get me a similar vehicle for a similar price. After signing some papers with Fred, I am greeted by Richard Barrera from finance. I spoke with Richard for less than minutes and he told me they will let me take the vehicle home, but to come back on Tuesday to do the contract. Before leaving Richard's office, he advised me he would have no problem beating my current interest rate that I had with my trade in of 1.99%. The day before I was scheduled to sign the contract, my wife spoke to Richard about adding her name to the title. At this point, he advised us of no issues and stated everything will be ready when we come in. I showed up the next day at 2:50 pm to sign the contract. After checking in with the receptionist, I proceed to Richard's office. I greeted Richard in his office as he ate a bag of pretzels, and he told me to get with Fred for the contract. Fred was apparently on his lunch break, but showed up in less than 5 minutes. Fred immediately told me Richard had some emergency and would not be assisting with the contract. Myself and Fred waited for 1 hour while another finance officer got the contract ready. I was finally greeted by Danny with finance, who informs me that my APR would be over 3%. I am quite surprised by the interest rate since I have EXCELLENT credit. I explain to Danny what Richard said, and he did his best to lower the rate. Although I am not satisfied with rate I got and wlll be looking into refinancing, Danny tried to help. In closing, if Richard had any inclination that my APR would be higher than he stated, he should have proactively informed me. For me to wait 1 hour for a contract that was apparently ready, and then be blindsided by a higher APR, is unacceptable. I hope the issues I have defined in this feedback can be addressed. I hope no one else has to endure the level of disappointment I did. You may want to give Fred Sanchez a raise for saving you from losing me as a customer. Thanks for listening, Dr. Thurston Bradley Rountree More

Superb customer service Excellent,fast service. Everyone is very helpful and pay attention to detail. Enjoy my trip to get my car serviced at Gunn never going anywhere else.. Excellent,fast service. Everyone is very helpful and pay attention to detail. Enjoy my trip to get my car serviced at Gunn never going anywhere else... More

Very Fast, Very Thorough Had just an oil change but the service was fast and friendly and they were very thorougj in letting us know what service is recommended but were not a Had just an oil change but the service was fast and friendly and they were very thorougj in letting us know what service is recommended but were not at all pushy about getting it done right then and there. More

Service light on for "change oil soon" In for oil chg yesterday and great service. Can't find young mans man who checked me in and out but so nice, kind, and helpful. Even came in waiting In for oil chg yesterday and great service. Can't find young mans man who checked me in and out but so nice, kind, and helpful. Even came in waiting room to show me a/c filter that needed changing!! I appreciate his service!! Name of Christopher Mun on bill, but don't think that was who Helped me all the way to the finish! I would also look up Rob Couser who sold us vehicle if I felt I needed to! More

Fantastic Great customer service. helpful on making the right decision's when making the choice to buy a vehicle from dealership the salesman's were very prof Great customer service. helpful on making the right decision's when making the choice to buy a vehicle from dealership the salesman's were very professional management has a great team working at the dealership More