Gulf Coast Nissan

On Saturday 12-07-2013 my wife viewed www.gulfcoastnissan.com to look for a Nissan car for her mother. She noticed the closeout sale on the 2013 Nissan Maxima, and was instantly intrigue www.gulfcoastnissan.com to look for a Nissan car for her mother. She noticed the closeout sale on the 2013 Nissan Maxima, and was instantly intrigued. We were particularly interested in stock number DC835523. I called the dealership and spoke with a young man named Cody Henry. I questioned him to see if the car that we were interested in was still available. He checked, and confirmed that it was still available. It was 15 minutes until the dealership closed, so we agreed to meet on Monday 12-09-2013 to complete the sale when my mother-in-law got off of work. We arrived at the dealership around 4:05pm and met with Cody. We viewed the car and took it for a test drive. My mother-in-law fell in love with the car, so we went inside to do the paperwork. Cody asked about the price that we had seen on the internet, and proceeded to look it up. He then went to speak with the manager. When Cody returned he had a form showing the car price, discount, TT&L, etc… We noticed that the price was more than $4,000.00 higher than what we saw on the internet. We questioned him, and he went to speak with the manager again. We have an image of the website showing the car and the price that was displayed on the internet when we spoke with Cody on Saturday. We provided a copy of this to Cody, and he took it to the manager. Cody returned again with the internet manager who offered an apology for his mistake of improperly advertising the car. Cody and the internet manager stated that the Nissan manager would not honor the price quoted on the internet, but offered their assurances that the car was still an excellent buy at more than $4,000.00 above the posted internet price. We explained to them that my mother-in-law was stretching herself to purchase the car at the posted price of $18,384.00, but could not pay more for the car. They of course offered a lesser car or to see if they could finance the car for a longer term to keep the payments down. I told them that we were not interested in doing business with a company that would not honor the pricing that they posted, and we left the dealership. On 12-10-2013 I sent seperate emails to Davis Baldwin (Dealer), Mark Holian (General Manager), and Mickey Batson (Managing Partner), and Peter Kohler (eBusiness Director) explaining what had happened, and requesting that they honor the price that was posted. Peter Kohler was the only one of these managers that bothered to responded to my complaint. I later found out that Peter was the internet manager that previously apologized. His email response was an echo of his apology, and he stated that he would check with the Nissan Manager to see if anything could be done. I've not received a response since. I have never met Arnold Arevalo (Nissan Manager) because although we were very unhappy at the dealership, he did not speak with us directly. He is the one that refuses to honor the price that they posted on the internet. More

From my experience at Gulf Coast Nissan, I will not be doing business with this dealership anymore - which is hard for me because I am a loyal customer. When I purchased my vehicle I had issues getting my doing business with this dealership anymore - which is hard for me because I am a loyal customer. When I purchased my vehicle I had issues getting my tag. It wasn't until after getting the major run around that I finally received my tag - well after two paper tags expired. I finally had to contact my salesman who got things taken care of. A couple of weeks after purchasing the car I got a nail in my tire. The warranty book for my vehicle indicates that there is a warranty including road hazard on the tires. I called the service department and was informed that there was no warranty on the tires and I would have to purchase a new tire. Approximately 11 months after purchasing the vehicle there were some mechanical issues with the engine. The dealership had the car for a week and supposedly replaced a part. However, the car is not fixed. The check engine light is on. I asked the girl what code the check engine light was throwing and she said that it threw the code that "you need a new engine". I have sent the car to be checked by three different mechanics and was told that there was no code for that. After having the car checked by other mechanics, I feel pretty skeptical that any work was done on the vehicle at all. The dealership will not honor the warranty on the car that has less than 40,000 miles. The indicated that it was because of issues with the oil. I have taken the car to three different mechanics who told me that the car does not need a new engine, and that what is wrong with the engine has nothing to do with the oil. The other mechanics are reluctant to make repairs on the vehicle because they say that everything should be covered under warranty and they urge me to go back to the dealership. When I had problems with my tag, the folks that I had to deal with were somewhat short and rude. Then, the gal in the service department that I was discussing my car with was extremely rude. Apparently their customer service goes out the window once they have your cash in hand. Buyer beware. This is my first Nissan, and it will be my last. I will not be returning to any of the Gulf Coast Auto dealerships for purchasing another vehicle. Since 2001 I have purchased cars from other Toyota, Honda, and Ford dealerships in two states - none of them have had such low quality customer service after the sale. More

Best car buying experience I have ever had. Everyone went out of their way to be friendly and helpful. I will definately recommend Gulf Coast to everyone. out of their way to be friendly and helpful. I will definately recommend Gulf Coast to everyone. More

The whole staff was very friendly throughout the entire process. I explained what kind of vehicle that I was looking for and they provided numerous reasonable options. They gave me a great deal for my tr process. I explained what kind of vehicle that I was looking for and they provided numerous reasonable options. They gave me a great deal for my trade in and Martin even stayed late to clean the new vehicle I purchased. We've always had a great experience with Gulf Coast and we will defininately return there for future purchases. More

We visited the dealership two times to shop for a new car for my son, my daughter and my wife. Cory was very helpful and courteous and efficient each time. We have purchased a new Sentra for my son and are for my son, my daughter and my wife. Cory was very helpful and courteous and efficient each time. We have purchased a new Sentra for my son and are very pleased with the vehicle and the features we selected with Cory's help. Some of the other things we remember about our Sentra experience with Cory was he guided us professionally and quickly with his personal recommendations for options to consider; he explained the details of financing options very well, he identified availability of non-standard options- particularly the backup sensors which we highly valued. Once the car the ordered he did an excellent job of communicating when, what, how the car would be brought to the dealership, prepped, and fully ready for us to receive. He wouldn't let us leave until he was satisifed that we knew the layout of the automobile and how to use the most important features on the car. Thanks, Cory!!! And, yes, we want to come back to this dealership when my wife and daughter are ready to purchase a Nissan. More