Gulf Coast Ford

Prompt and courteous I didn't even have a chance to get out of my car before the service representative greeted me. She was very polite and courteous. The waiting area i I didn't even have a chance to get out of my car before the service representative greeted me. She was very polite and courteous. The waiting area is comfortable. I feel that having my car serviced at the dealership will ensure that it is taken care of properly. More

Great job I called at the last minute before a major holiday and they worked me in. The staff and service manager were great to work with and very helpful. I called at the last minute before a major holiday and they worked me in. The staff and service manager were great to work with and very helpful. More

oil change I didn't have an appointment, was met at the car by a service rep and was told that it would be about 45 min, which was good for me. I forgot my husba I didn't have an appointment, was met at the car by a service rep and was told that it would be about 45 min, which was good for me. I forgot my husband's walker, so an employee helped me walk him into the dining area so we could eat lunch. When our car was ready it was driven close to the door and once again I had help walking my husband to the car. Service was way beyond the norm!!!!!!!!!!! More

oil change & fuel filter Service was good, had no appt so I was worked in while I waited. Wait was not long and service was done right will use again. Service was good, had no appt so I was worked in while I waited. Wait was not long and service was done right will use again. More

Warranty work on passenger side mirror I made an appt. online to take my truck in to have them repair my passenger side mirror on my 2015 F-150 Supercrew. it wouldn't stay in position and t I made an appt. online to take my truck in to have them repair my passenger side mirror on my 2015 F-150 Supercrew. it wouldn't stay in position and the auto controls wouldn't move it either after a certain point of driving. I took my truck in as scheduled, the mechanic attempted to make the repair but needed a new mirror motor that they didn't have in stock. The service manager told me she would contact me when she got the new motor in. She did contact me approx. 3 days later, I scheduled another appt., took my truck back in on the appropriate day, the mirror was repaired and I was on my way home in less than 2 hours. My truck was bought in Feb. of 2015 when the selection for these particular vehicles were very thin. I bought it in Houston, although I tried buying it at this dealership first, but they didn't have many to choose from at the time. They still did an excellent job of getting my truck repaired. It didn't matter where I bought it! This dealership AND service dept. should be commended for their handling of this service. I know my next vehicl will come from here. More

Good Job Good job done, service writer meet me at my car, work was done in a reasonable amount of time. Payment was taken without any wait. Good job done, service writer meet me at my car, work was done in a reasonable amount of time. Payment was taken without any wait. More

Great! They were very thorough and worked hard to make sure that all of the issues with my vehicle were addressed and fixed. They kept me informed during the They were very thorough and worked hard to make sure that all of the issues with my vehicle were addressed and fixed. They kept me informed during the repair process. More

Analyzer engine check Put my 2012 Escape on analyzer machine to verify condition after a rear end collision to be sure it is OK prior to settling diminished value claim. E Put my 2012 Escape on analyzer machine to verify condition after a rear end collision to be sure it is OK prior to settling diminished value claim. Everything checked OK, had motor mounts and transmission checked as well. I am as satisfied as I can be to go ahead and settle this claim. More

Repairs done quickly and effeciently Gulf Coast is way more efficient and professional in the customer service dept than other local dealerships. I called a different dealership prior to Gulf Coast is way more efficient and professional in the customer service dept than other local dealerships. I called a different dealership prior to Gulf Coast and I was not pleased with the way they handle the service calls, so I went to Gulf Coast. Angie kept me informed with what was going on with my vehicle. I appreciated it and her very much. More