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Group 1 Volkswagen Hub City

Lubbock, TX

4.8
226 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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226 Reviews of Group 1 Volkswagen Hub City

December 03, 2023

Took vehicle in for air back recall. Scheduling easy. Once at dealership everyone friendly and attentive More

by Lambertsherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Dec 05, 2023 -

Group 1 Volkswagen Hub City responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 28, 2023

Quick and timely. Checked in at 8:30 and it was quick and easy. Took a little over an hour and was back on the road. More

by davidgnash71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 30, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Greeted by the Service Dept. and watched the lady check the tires and make suggestion for repairs. More

by gwood211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady. Jessica???
Report | Print
Nov 28, 2023 -

Group 1 Volkswagen Hub City responded

It's great that you were greeted promptly by the Service Department and that they actively checked your tires, making suggestions for repairs as needed. Having proactive service where they not only address your concerns but also identify potential issues can be quite reassuring. Thank you for your business!

November 21, 2023

Outstanding team and first class customer service. I would recommend them to anyone looking for the best in automotive services. More

by Nichols.Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 23, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Sales person Emily was excellent to work with. Was surprised to find a dent in front fender as the car was so clean it was not noticeable. More

by Suburu1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Emily, Tyler Mitchell
Report | Print
Nov 18, 2023 -

Group 1 Volkswagen Hub City responded

Congratulations on your new vehicle! We are thrilled that Emily provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 14, 2023

Always very helpful and accommodating. Their customer service is top notch, they have always taken care of my needs. More

by mickiehernandez7244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 16, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a helpful and accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

These were the nicest people. Very friendly and very knowledgeable. Enjoyed the store was very beautiful and clean. More

by sgwalker0828sunny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 16, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

They were extremely friendly, helpful, quick, and efficient. My car drives so much better after taking it in to them. More

by stephgilbert0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 11, 2023 -

Group 1 Volkswagen Hub City responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 07, 2023

Staff was very friendly. I had a coupon for free oil & filter change. I was treated no different than a paying customer. More

by VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 09, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Sales and service as well as parts. We’re all amazing. I would recommend to everyone. More

by Mmurphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All the staff , Tyler Mitchell
Report | Print
Nov 02, 2023 -

Group 1 Volkswagen Hub City responded

It's wonderful to hear that you had amazing experiences with sales, service, and parts at Gene Messer Volkswagen. Your recommendation to everyone speaks to the positive experiences you've had with us. Your positive feedback is much appreciated!

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