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Group 1 Volkswagen Hub City

Lubbock, TX

4.8
226 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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226 Reviews of Group 1 Volkswagen Hub City

January 02, 2024

Awesome customer Service,they get back to you ASAP and have financing options. They let you know what your vehicle needs and sends a video as well. I would recommend bringing your Volkswagen here! More

by DeeDrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
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Jan 04, 2024 -

Group 1 Volkswagen Hub City responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

December 30, 2023

Great Customer Service in the parts dept. they were all very helpful! 🥰 we will be back again! More

by bobbyandyolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jan 03, 2024 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Outstanding customer service! ! Great job to their service department! Hardly ever have any issues!! Are always welcoming and take care of us every time we visit! More

by gabriellanarvaiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not too sure about their names! , Tyler Mitchell
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Jan 03, 2024 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 29, 2023

Thank you Volkswagen for your great customer service and for your promptness to help me with my Atlas. I always feel welcomed. And especially Andrew is always helping me, , kindly thank you🙏🏼 More

by Dennata2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez ?? ?? ?? ?? ?? , Tyler Mitchell
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Dec 30, 2023 -

Group 1 Volkswagen Hub City responded

It's fantastic to hear that you had a great experience and that Andrew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Super friendly and knowledgeable staff. Took care of my car like it was their own More

by mclmm187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Dec 27, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

The staff at Gene Messer was polite and straight-forward. VW cars were good and financing options were also reasonable. John did an amazing job clarifying everything. More

by Assad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chaney, Tyler Mitchell
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Dec 20, 2023 -

Group 1 Volkswagen Hub City responded

Congratulations on your new vehicle! We are thrilled that John provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 13, 2023

Andrew is always very nice and helpful. I appreciate him always taking the time to answer my questions. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Report | Print
Dec 15, 2023 -

Group 1 Volkswagen Hub City responded

It's fantastic to hear that you had a great experience and that Andrew provided nice and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Quick and easy purchase. Kyle was great! Went in and Kyle had the truck ready to test drive. There was no reason to haggle. Got a great deal. Thanks. More

by Bdavila07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Tyler Mitchell
Report | Print
Dec 15, 2023 -

Group 1 Volkswagen Hub City responded

Kyle made your truck-buying experience smooth and hassle-free! Getting the vehicle prepped for a test drive and facilitating a deal without any hassle can make a big difference. Congratulations on your new truck!

December 11, 2023

The experience is always nice, quick & fast. Very respectful staff. Looking forward to continuing business. More

by anthonyrios2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew , Tyler Mitchell
Report | Print
Dec 13, 2023 -

Group 1 Volkswagen Hub City responded

It's fantastic to hear about your positive experiences at Gene Messer Volkswagen! A quick, respectful, and pleasant experience with the staff can make all the difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Friendly and quick. Service department is always straight forward and knowledgeable. The coupons make it worth it. More

by Kalea Plapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
Report | Print
Dec 12, 2023 -

Group 1 Volkswagen Hub City responded

We are thrilled to hear that you had a friendly and quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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