Group 1 Toyota West Bank

my salesperson was very concerned about what was important to me, i went to another dealership before i went to bohn brothers toyota and they tried to sell me something i did not want! thanks to myr important to me, i went to another dealership before i went to bohn brothers toyota and they tried to sell me something i did not want! thanks to myron and the entire staff for making my experience very pleasant! More

i requested mr. king as my saleperson because of the report i got from my brother. he is s long time toyota driver. i also had my toyota camery since 1998.mr. king exceed my expecation. mr.king introduc report i got from my brother. he is s long time toyota driver. i also had my toyota camery since 1998.mr. king exceed my expecation. mr.king introduce his self to me he asked me do i know what kind of vehicle i was looking for.i found the car i like. mr.king explain everything about the car i purchase.mr. king was very profesional. i was recommend him to my friends More

My husband and I were very, very pleased with our salesperson. She was awesome.....very professional, efficient, and didn't waste our time! I got exactly what I wanted and could not be any happier! I salesperson. She was awesome.....very professional, efficient, and didn't waste our time! I got exactly what I wanted and could not be any happier! I would definitely recommend this dealership and especially this salesperson to family, friends, or anyone else. More

My husband and I was very impressed with the customer service and respectiveness that we received from Larry Mora when purchasing our new 2011 Avalon. The quality and timeliness of the service we receiv service and respectiveness that we received from Larry Mora when purchasing our new 2011 Avalon. The quality and timeliness of the service we received was excellent. We were also very satisfy with Kevin O'Brien in explaining the extended warranty policy. I was also very impressed with Pedro Rodrigues in working with me in a timely manner on quotes from the internet. All these employees were very knowledgeable in their field. Sincerely, Debra LeBlanc More

When I was at first denied reimbursement for a transmission replacement, general manager Mr. Hugh Do successfully negotiated a complete reimbursement of my expenses, going far beyond any expectati transmission replacement, general manager Mr. Hugh Do successfully negotiated a complete reimbursement of my expenses, going far beyond any expectation one could have about service after the sale. Mr. Do showed a commitment to customer satisfaction that raises the bar as far as I'm concerned. I highly recommend Bohn Bros Toyota to anyone who thinks all dealerships are the same! More

This Dealership and the staff was the best and easiest to work with. They gave us the most on our trade in and the best deal on the car we wanted . They also had the most cars to choose from then any other d work with. They gave us the most on our trade in and the best deal on the car we wanted . They also had the most cars to choose from then any other dealer we looked at. Thanks Hugh More

Purchased a vehicle over 2.5 months ago and still have not received my permanent tags/registration. It took speaking to 4 people and two weeks’ worth of calling to get a new temp tag which I received a w not received my permanent tags/registration. It took speaking to 4 people and two weeks’ worth of calling to get a new temp tag which I received a week after the original expired. Their staff simply seems incompetent. Every time I call, it seems the process starts over and I still have no idea when I'll be receiving my tag/registration. The only reason I went to them was price and when all was said and done all they did was make up whatever they discounted the vehicle by undervaluing my trades. The final difference came to the exact # as one quote and a few hundred more than another quote I received. They simply had the color we wanted. We should have left when we showed up having confirmed that the vehicle we were purchasing was ready with our on-line sales person and in fact nothing had been done and they had to scramble to find a vehicle at another dealership that was ready. More

I saw a car on the website of the dealership. I sent a message thru the website to be contacted. I received an email when I got to work about the car. I called the toll free phone number to find out if th message thru the website to be contacted. I received an email when I got to work about the car. I called the toll free phone number to find out if the car was still available. I was given a confirmation number to give to a salesperson when I get to the dealership. I received a call from DAVID MORGAN at the dealership. He wanted me to know they were unable to locate the car that I requested to see. I was very grateful to receive the call because I was traveling a good distance to see the car. Mr. Morgan asked me to wait a few minutes before heading to the dealership, so that he can find another car or other cars to see. I received the call back from Mr. Morgan, but I had already left to head towards the dealership. I told Mr. Morgan I found another car in another division of Bohn dealership and he told me he would still be able to assist me. I arrive at the dealership were Mr. Morgan was and he was very helpful in trying to locate both cars. We later found out the car I went to see was being used by another customer that had the car for a few days. Mr. Morgan and others at the dealership located the customer to find out if they were going to purchase the car and if not to bring the car in. I had to wait for several minutes, but I knew the car was perfect for my college student daughter. I inspected the car and it was what I wanted, so I purchased the car. Mr. Morgan was GREAT thru the whole process of getting this car for my daughter. He was very ATTENTIVE and greatly AWARE of my time thru the whole process. I hope all salespersons are GREATLY aware of the customer's time when selling cars. I will be telling/referring others about my experience at Bohn dealership. More

We had bought a 2009 Toyota Camry from Cathy at Bohn Toyota in April 2009 and have been very pleased with the car. We needed to replace two other cars and needed a third one, so we came back to Cathy a Toyota in April 2009 and have been very pleased with the car. We needed to replace two other cars and needed a third one, so we came back to Cathy and she found just what we needed. Thanks to her and the dealership, we are happy owners of a used 2005 Camry, and two new 2010 corollas! Now we are a Toyota family of five Toyotas! It was a great experience and we are glad to be Bohn Brothers customers. Thanks! :) More

Our salesman (David Morgan) was very professional, knowledgeable and helpful as we bought a new car. The test drive was made ready in minutes. The price of our vehicle was great and the staff made our knowledgeable and helpful as we bought a new car. The test drive was made ready in minutes. The price of our vehicle was great and the staff made our trade-in process very easy. While the wait to close with the business office took a bit of time, once in, the final transactions were made very quickly. Very happy with our visit and look forward to a lasting relationship with Bohn Bros. Toyota. More