Group 1 Toyota West Bank

Agent was very professional and friendly. Kept me posted while working on the car, fast service. Kept me posted while working on the car, fast service. More

Very good service department went there for oil change. But they let me know what items need attention. So working those items. But they let me know what items need attention. So working those items. More

Brought truck in because front doors weren’t locking. Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they wo Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they would call me. A month later I called them to find out it was in and they just didn’t call. Scheduled appointment and waited for vehicle. After a reasonable amount of time, I was told it was ready, I paid the installation charges and got my keys. Went to truck and drivers door lock worked and passenger still did not. I went inside to be told I needed another actuator. Another $1200. This should have been told to me when I ordered the first part. This truck has 130,000 miles and I was making a decision to keep or trade. If I had been told $2,400 from the start, I would have had it appraised and traded on the spot. Instead they lied to get sales up in their service department. I have owned 6 Tundras, just traded in on a Chevy. Done with you. More

Excellent and fast service. I went as a walk in and was taken care of upon arrival I went as a walk in and was taken care of upon arrival More

We had our car towed to Group 1 Toyota with the code Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the part and had it fixed in a few hours. They replaced the Engine control module and charged it under federal emissions warranty 8/80. It was an unusual failure. More

Excellence Customer service. Reduce coupons for oil change lovely theater style waiting room great job of looking over the car and finding out things that need to be repaired on Reduce coupons for oil change lovely theater style waiting room great job of looking over the car and finding out things that need to be repaired on it or replaced.. Tyler is a wonderful service Director who I request every time I go there. And I actually had a chance to speak with a car salesman while I was waiting regarding the possible purchase of a new car or used car there and Mohammed was so kind and very informative and extremely nice to work with I would highly recommend going there for purchase or service. Places, nice and clean, beautiful restroom and free bottle of water and machines to get snacks and there’s even a separate room for the kids with play tables and kid movies to watch.. More

Toyota 1 by far is the best, efficient, friendly, and expedited service experience I’ve ever had with any dealership. They took me 30 minutes before my appointment and completed my entire 5000 mile servi expedited service experience I’ve ever had with any dealership. They took me 30 minutes before my appointment and completed my entire 5000 mile service in 30 minutes. A definite unmatched experience for sure and I feel I should have bought Toyota through this dealership years ago. I will highly recommend this dealership for their service above all! More

Our sales guy was great! The rest of the process of purchasing our vehicle once handed off to the Finance Mgr needs help! We were delayed due to info being incorrect and we w The rest of the process of purchasing our vehicle once handed off to the Finance Mgr needs help! We were delayed due to info being incorrect and we were lied to more than once. More

Group 1 Toyota West Bank has had my business for purchases and service for 15+ years. I won’t go anywhere else. purchases and service for 15+ years. I won’t go anywhere else. More

Clean organized friendly informative. Nina is always heads up and straight forward n on spit Nina is always heads up and straight forward n on spit More