Group 1 Toyota West Bank

Devin was very courteous and professional. The service was quick and thorough.Thanks for your service. The service was quick and thorough.Thanks for your service. More

Three hours waiting for oil change and the customer service were don’t care I asked them tow time they don’t answer service were don’t care I asked them tow time they don’t answer More

Group 1 Toyota always comes through with outstanding service and great customer service. They always do a fantastic job taking care of my vehicle. service and great customer service. They always do a fantastic job taking care of my vehicle. More

Victor, my Service Rep, was courteous, professional and helpful. My experience with a parts request and its purchase was also positive. I waited onsite until the service was complete; the waiting area is c helpful. My experience with a parts request and its purchase was also positive. I waited onsite until the service was complete; the waiting area is comfortable enough; I appreciated the availability of coffee and ample seating. More

Very easy to work with, salesman was very professional and answered all my questions. Showroom was very clean. Everything just worked great! and answered all my questions. Showroom was very clean. Everything just worked great! More

Agent was very professional and friendly. Kept me posted while working on the car, fast service. Kept me posted while working on the car, fast service. More

Very good service department went there for oil change. But they let me know what items need attention. So working those items. But they let me know what items need attention. So working those items. More

Brought truck in because front doors weren’t locking. Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they wo Ran diagnostics and determined drivers door actuator was bad. I paid for and ordered part, was told that it would be in in a few days. And they would call me. A month later I called them to find out it was in and they just didn’t call. Scheduled appointment and waited for vehicle. After a reasonable amount of time, I was told it was ready, I paid the installation charges and got my keys. Went to truck and drivers door lock worked and passenger still did not. I went inside to be told I needed another actuator. Another $1200. This should have been told to me when I ordered the first part. This truck has 130,000 miles and I was making a decision to keep or trade. If I had been told $2,400 from the start, I would have had it appraised and traded on the spot. Instead they lied to get sales up in their service department. I have owned 6 Tundras, just traded in on a Chevy. Done with you. More

Excellent and fast service. I went as a walk in and was taken care of upon arrival I went as a walk in and was taken care of upon arrival More

We had our car towed to Group 1 Toyota with the code Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the Hybrid failure. It took a couple days for them to figure out but they kept us informed of their progress and once it was figured out, overnighted the part and had it fixed in a few hours. They replaced the Engine control module and charged it under federal emissions warranty 8/80. It was an unusual failure. More