Group 1 Nissan Southwest Houston

Up to this visit, I was always proud to have my Rogue serviced at Sterling-McCall Nissan. This time it was horrible and they made me feel unwelcome. It took more than 2 1/4 hours for an oil change. I wou serviced at Sterling-McCall Nissan. This time it was horrible and they made me feel unwelcome. It took more than 2 1/4 hours for an oil change. I would not get my text message updates as the WiFi was deemed ‘insecure’ and cell reception worse than spotty. It took my service advisor more than 2 hours to walk over and talk to me. This is unacceptable, especially for a dealership that prides itself in excellent customer service. Result? I chose to pay nearly $300 for a coupon-assisted oil change, and felt abused for being being loyal - no more. I fully expect a conversation with a responsible manager of the customer service department. My information is available at the dealer indicated in my comments. More

I have purchased one vehicle and have received top notch service multiple times by Lorelei! I recommend this dealership! service multiple times by Lorelei! I recommend this dealership! More

Have been visiting this dealership for 6 years now. No tricks, no pressure, friendly people. Never have any problems. Very happy. No tricks, no pressure, friendly people. Never have any problems. Very happy. More

Staff was attentive, efficient and kind. Like how the service technician takes a video of vehicle with my concerns. Very satisfied. Like how the service technician takes a video of vehicle with my concerns. Very satisfied. More

Great service! I like that they use texting to inform you of issues on car. You can decline or accept repairs. Easy to drop off and pick up too. I like that they use texting to inform you of issues on car. You can decline or accept repairs. Easy to drop off and pick up too. More

My oil change was completed. I was able to drive off and make it home. I was able to drive off and make it home. More

I received good attention from the staff and so far the car is working well. car is working well. More

Joel is very professional and friend in dealing with me today. He answered all my questions .. today. He answered all my questions .. More

Sterling McCall Nissan have a very good customer services and did take care they customers and did take care they customers More

Professional and exceptional customer service. I strongly recommend this dealership for your car services and maintenance I strongly recommend this dealership for your car services and maintenance More