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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.6
1,302 Reviews
Call Dealership (281) 243-8600

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,302 reviews

October 20, 2025

The service is great. The process can be checked in cellphone. Car wash is great too. I like it. More

by le_wan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Oct 21, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

October 20, 2025

Douglas Landaverde did an excellent job with handling and keeping me informed of the cost and maintenance of my car simplifying the process even with the extended wait time made sure to check on me Great Emp More

by alexisogbonna750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Landaverde
Report | Print
Oct 23, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. If you have any further questions, please give us a call. We're always happy to help!

October 19, 2025

Sterling McCall is awesome . Always ready to help in any way to make your visit good. I’ll recommend to anyone .👍 More

by elettries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Montemayor
Report | Print
Oct 21, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. We hope to see you soon!

October 18, 2025

The dealership is a good company but some of the salesman are dubious and not truthful to customers so that they could make extra money! More

by jjdealing83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos, Zachary Swimmer
Report | Print
Oct 21, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for your feedback. We appreciate you taking the time to inform us about your recent experience and apologize for the inconvenience. We deeply regret any inconvenience you may have encountered. We strive to provide exceptional customer service to all our customers, and it looks that we fell short in this instance. We will further review this experience to look for opportunities to better serve our clients. Stephen Swad General Manager Sterling McCall Nissan Direct: 281.243.1918 sswad@sterlingmccallnissan.com

October 18, 2025

The only dealership I will go to in Houston for car service. Everyone is polite and friendly, the service area is a very comfortable environment, and work is done well. More

by Kat TXJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amos, Zachary Swimmer
Report | Print
Oct 20, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Kat, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2025

The service lady was very attentive and professional. She called when work was completed and provided cheaper alternative for future services. More

by dotun.pathd
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nikita
Report | Print
Oct 20, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 15, 2025

Excellent personal. They will always answer your questions Great advice and very helpful . Definitely worth the visit More

by Kikeem69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Sulbaran
Report | Print
Oct 16, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2025

Excellent service my advisor Ms Nikita was her usual self very good at her job. More

by annapitre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee, Zachary Swimmer
Report | Print
Oct 16, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 13, 2025

Excellent service from star to finish! My service advisor was prompt and kept me updated throughout the prpcess. More

by brelster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita
Report | Print
Oct 16, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Brelster, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 13, 2025

Waited over 2 hours for oil change with an appt on a Monday. Air filter clip lost. Asked to go back for replacement. More

by Dman
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annayh
Report | Print
Oct 16, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for your feedback. We appreciate you taking the time to inform us about your recent experience and apologize for the inconvenience. We deeply regret any inconvenience you may have encountered. We strive to provide exceptional customer service to all our customers, and it looks that we fell short in this instance. We will further review this experience to look for opportunities to better serve our clients. Stephen Swad General Manager Sterling McCall Nissan Direct: 281.243.1918 sswad@sterlingmccallnissan.com

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