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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.6
1,302 Reviews
Call Dealership (281) 243-8600

12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,302 reviews

November 01, 2025

It’s been a while for a visit but the service was not good. The manager attitude was not good. She asked to have a car wash and I accepted. When the service was done, I just came back home but the car wa More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorelei Garza
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Nov 04, 2025 -

Group 1 Nissan Southwest Houston responded

I sincerely apologize for the misunderstanding regarding the vehicle wash. The advisor chose not to send your vehicle through the automated wash because the radio antenna was being held on with tape. Our goal is to return each vehicle in the same condition or better than when it arrived, and the wash could have caused the antenna to break off completely. Please feel free to reach out to me directly at 281-243-8777 if you need further assistance.  Kind regards, Lun Tu Service Drive Manager ltu@group1auto.com

October 31, 2025

A very nice facility, free coffee, beautiful waiting area, complementary vehicle inspection and car washing, More

by sibiu22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas, Zachary Swimmer
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Oct 31, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Nissan. If you have any further questions, please don't hesitate to reach out!

October 31, 2025

Been customer at this location 30 years. Good experience in all departments. Purchased 26 Rogue recently. Best overall experience ever! More

by billmalinowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Nov 02, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for being a loyal customer for 30 years! We're thrilled to hear you had an amazing experience with our team and your recent purchase. We appreciate your support and look forward to serving you for many more years to come.

October 29, 2025

Professional Service. Solve the problems. Nice Service at waiting area. Time efficient. Employee friendly. Convenient location More

by vicky_ren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Oct 30, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 29, 2025

Customer friendly and satisfactory job. Will definitely recommend to friends and family . The agent to helpful also More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nkitta, Zachary Swimmer
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Oct 30, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 28, 2025

I had an excellent service appointment, the service advisor Gonzalo Gomez was amazing and kept me updated throughout the service appointment and the vehicle was serviced in a very timely and efficient More

by Tom M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalo Gomez, Zachary Swimmer
Report | Print
Oct 29, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Tom, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. Feel free to reach out to us if you need anything. Have a wonderful day.

October 25, 2025

Sterling McNissan, Stafford Texas genuinely cares for their customers! The service is phenomenal! Their commitment and dedication to provide EXCELLENCE IN SERVICE is outstanding! It’s truly refreshing to More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Montemayor
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October 24, 2025

Dropped vehicle off for recall notification, work performed along with oil change. Received complementary wash and vacuum vehicle ready for pickup 5hrs later. . More

by gmanvirgo47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Sanche, Zachary Swimmer
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Oct 27, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 23, 2025

I was very pleased with the service that I received, Angel Silberman was very professional and treated me with respect.Thank you. More

by carlym1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Sulbaran
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Oct 25, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2025

The guy attending ( Christian) was very kind and made the process easy and kept me informed about my car More

by Kimberlyturcios953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian , Zachary Swimmer
Report | Print
Oct 25, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. Please don't hesitate to reach out if there's anything additional we can do for you.

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