Back

Group 1 Nissan Southwest Houston

Stafford, TX

4.6
1,302 Reviews

12230 Southwest Freeway

Stafford, TX

77477

Directions

By Type

Showing 1,302 reviews

June 08, 2025

Knowledgeable employees and great customer service. I would have rated five stars, but the car was not cleaned as in previius visits, Also, the dash cover was not put back in its place. Other than that More

by Coachroly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei, Zachary Swimmer
Jun 12, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for taking the time to reach out, we apologize for the inconvenience on your recent visit and would like to make things right. We will fix your dash cover and get a good wash on your vehicle. Please reach out to the contact information below so we can get you taken care of. Regards, Rudy Albarran Service Director 281-243-1981 RAlbarran@SterlingMccallNissan.com

June 07, 2025

Anna Perez was super she went above and beyond. She was much appreciated thank you More

by v_hall63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Perez
Jun 10, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2025

Lorelei G has the most patience and best customer service. Definitely recommend her if talking to the service advisor. Will be bringing my grandson back to this dealership to get him a car. More

by Tre_jac2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 10, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Nissan. If you have any further questions, please give us a call. We're always happy to help!

June 07, 2025

Great customer service, attentive, and timely. This is why I continue to go back. Always great! More

by tammyfrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei, Zachary Swimmer
Jun 10, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2025

The dealership attendance was very professional and welcoming. I recommend anyone driving a Nissan to make they this dealership for any problem on their car. They won't regret More

by Fred Lwanga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Jun 10, 2025 -

Group 1 Nissan Southwest Houston responded

Hello Fred, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2025

Great customer service from service advisor also recommended other services and offered Uber service but I will go back f for recomended service More

by amir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham , Zachary Swimmer
Jun 10, 2025 -

Group 1 Nissan Southwest Houston responded

Hi Amir, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 05, 2025

They got me in and out in no time. The even had plenty of fresh coffee while I waited. I will gladly take my daughter’s Nissan Kicks back to Sterling McCall for service. More

by HtownEdlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Montemayor
Jun 08, 2025 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

Great service by Anna but she forgot to add the service special that I mentioned before they took my car in. More

by Geovanni0415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
Jun 08, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 04, 2025

I’m was for service only. Eduardo was very nice, he always do good work and informed me about anything my need . But always is long time to wait for. More

by anamedina0165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Jun 08, 2025 -

Group 1 Nissan Southwest Houston responded

Thank you for your feedback. We appreciate you taking the time to inform us about your recent experience and apologize for the inconvenience. We deeply regret any inconvenience you may have encountered. We strive to provide exceptional customer service to all our customers, and it looks that we fell short in this instance. We will further review this experience to look for opportunities to better serve our clients. Stephen Swad General Manager sswad@sterlingmccallnissan.com

June 04, 2025

The dealership is on 'point'. It meets the expectations and standards of this repeat customer. More

by msg102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikita Lee
Jun 08, 2025 -

Group 1 Nissan Southwest Houston responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
20
...