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Group 1 Nissan Southwest Houston

Stafford, TX

Overview
Reviews
Vehicles
4.7
1,488 Reviews
Call Dealership (281) 243-8600
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12230 Southwest Freeway

Stafford, TX

77477

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Showing 1,488 reviews

June 20, 2026

Need to improve customer service and commitment. They need to honor The coupons company has issued to give promotional offer. Not satisfied another disappointment on service end More

by Fazal Kamil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jun 23, 2026 -

Group 1 Nissan Southwest Houston responded

Thank you for your feedback and thank you for taking the time to talk with me this morning about your service experience. I sincerely apologize that we did not meet your expectations. We understand how frustrating it can be when promotional offers and coupons are not handled clearly, and we appreciate you bringing your concerns to our attention. Customer service and transparency are extremely important to us, and it is clear that we fell short during your visit. As discussed, I would like to offer you a complimentary oil service as a goodwill gesture and an opportunity for us to prove ourselves the next time you come in for service. We value your business and would appreciate the chance to earn back your trust. Thank you again for speaking with me and for giving us the opportunity to address your concerns. We look forward to providing you with a much better experience on your next visit. Lun Tu Service Drive Manager (281) 243-8777 ltu@group1auto.com

June 19, 2026

Have visited several times now and have always received great service in a timely manner. More

by Sarai Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Jun 22, 2026 -

Group 1 Nissan Southwest Houston responded

Sarai, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2026

Have been using this dealership for many years, they have excellent service, the service people are very friendly and knowledgeable always very helpful and friendly. More

by Jorgut1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Swimmer
Report | Print
Jun 20, 2026 -

Group 1 Nissan Southwest Houston responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2026

Excellent service, prop on pinpointing the issue and servicing my vehicle in a timely manner. And provide me a rental while the work was being done. Thanks Ms. L Garza. More

by Alvin Chenier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. L Garza
Report | Print
Jun 19, 2026 -

Group 1 Nissan Southwest Houston responded

Hi Alvin, thanks for your praise and kind comments about Garza. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2026

Always a great experience here. Faris was very professional and very helpful. I've never had a bad experience here. More

by Theresa T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faris
Report | Print
Jun 16, 2026 -

Group 1 Nissan Southwest Houston responded

Hello Theresa, we're happy you found Faris to be so supportive during your experience here at Group 1 Nissan Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

June 11, 2026

The service dept is great and always quick to assist. Lorelei Garcia was so amazing and helpful with filling my warranty claim and getting me into a rental car. Marcos was very detail with inspecting my More

by Tamra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorelei Garcia, Marcos
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Jun 12, 2026 -

Group 1 Nissan Southwest Houston responded

Tamra, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Nissan Southwest Houston. If you have any further questions, please give us a call. We're always happy to help!

June 11, 2026

Excellent service with a beautiful waiting area. I recommend this dealership always.Great service always! More

by Funmilola Afara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annayh
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Jun 12, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 11, 2026

This dealership is easy to locate and to do business with. They work with you to acchieve your happiness. More

by joe.wolf1100
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ganzalo Gomez, Zachary Swimmer
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Jun 12, 2026 -

Group 1 Nissan Southwest Houston responded

Hi, thank you so much for your positive comments about Group 1 Nissan Southwest Houston! If you have any further questions, please give us a call. We're always happy to help!

June 10, 2026

Exelente servicio como siempre atentos a las necesito de tu carro sigan así gracias por su atención More

by luiscarranza2288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomas
Report | Print
Jun 11, 2026 -

Group 1 Nissan Southwest Houston responded

Hola, ¡nos alegra mucho haberle brindado una experiencia positiva! Si alguna vez necesita más ayuda, ¡por favor avísenos!

June 08, 2026

Wonderful dealership. Sales and service are the best. Always great deals. Very efficient in all knowledge. More

by rissy.charlotte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tara Robinson
Report | Print
Jun 09, 2026 -

Group 1 Nissan Southwest Houston responded

Hello Rissy, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

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