Group 1 Nissan Southwest Houston

The team at Group 1 Nissan was exceptionally helpful and professional throughout my entire visit. From the moment I arrived, every staff member demonstrated genuine attentiveness and a commitment to ensurin professional throughout my entire visit. From the moment I arrived, every staff member demonstrated genuine attentiveness and a commitment to ensuring my needs were met. In particular, the representative, Loreliei Garza, stood out as the most helpful and knowledgeable representative I’ve encountered at any dealership to date. She took the time to clearly explain every detail, answered all my questions with patience, and went above and beyond to make the process smooth and stress-free. Her friendly demeanor and willingness to assist made the overall experience both enjoyable and efficient. I truly appreciated her professionalism and the team’s dedication to customer satisfaction. Her colleagues, Salvador and Chih were also very helpful and went above and beyond to assist me. I am very fortunate they were the technicians that’s worked on my car given their high expertise. It’s clear that Group 1 Nissan values quality service and integrity. More

My service rep Nikita Lee was excellent and kept me abreast of the status of my car. Very pleased with the service I received. abreast of the status of my car. Very pleased with the service I received. More

Good visit, everything went smoothly. Eduardo, my service advisor, took good care of me, check-in was completed quickly, and they arranged a ride for me as my vehicle would have to be in Eduardo, my service advisor, took good care of me, check-in was completed quickly, and they arranged a ride for me as my vehicle would have to be in for the entire day. They had it completed ahead of schedule, and I was able to pick it up earlier than expected. I met the service manager, Lun, who was very helpful in getting the recall work on my vehicle scheduled and completed. I would recommend this dealership; they have a nice facility and run a client-driven operation. More

I bought my truck at Sterling McCall & have happily serviced it there for the last 15 years! I won't allow any other dealership to work on it. serviced it there for the last 15 years! I won't allow any other dealership to work on it. More

Appointment was set and the process was bot very long. Although the people sitting at the service desk dont even speak to you when they clearly see you standing there. Although the people sitting at the service desk dont even speak to you when they clearly see you standing there. More

The dealership goes above and beyond to help their customers and made sure my experience was great! customers and made sure my experience was great! More

I had an exceptional experience with Megan Lawson at Nissan service today. She was extremely communicative, personable, and proactive throughout my visit. During my routine maintenance, the team discove Nissan service today. She was extremely communicative, personable, and proactive throughout my visit. During my routine maintenance, the team discovered a leak in the front axle, and Megan immediately took charge of the situation. She went above and beyond — locating a replacement axle from a retailer the same day, getting the repair completed and my vehicle ready for pickup all in one day, and even managing to do it at a lower cost than expected. This kind of dedication, efficiency, and genuine care is rare to find. Megan truly represents the best of Nissan service, and I’m incredibly grateful for her professionalism and commitment to customer satisfaction. Highly recommend working with Megan and the Nissan service team! More

Great service, sometimes a little slow but I always come back because I know my care will be taken great care of back because I know my care will be taken great care of More

As always Sterling McCall Nissan service department and in particular my service advisor, Nikita Lee, took excellent care of my car and me in particular my service advisor, Nikita Lee, took excellent care of my car and me More

I’ll be a customer as long as Tara Robinson and Efrain Portillo remain employed there when they leave so will my business. Portillo remain employed there when they leave so will my business. More