Group 1 Nissan Southwest Houston

Excellence of Services I have been to this dealership many times over the years, whether I was shopping for myself or others. The service has always been top notch. The staf I have been to this dealership many times over the years, whether I was shopping for myself or others. The service has always been top notch. The staff is friendly, courteous, considerate, informative/knowledgeable. This latest experience was no different. More

Excellent experience from start to finish I had a wonderful hassle free experience with Sterling Mccall Nissan and got the best price. Olivier, Trae, Fernando, and Jake all were helpful and ac I had a wonderful hassle free experience with Sterling Mccall Nissan and got the best price. Olivier, Trae, Fernando, and Jake all were helpful and accommodating from start to finish. I would highly recommend Sterling Mccall Nissan! More

A Very Good Experience I was very impressed with the staff that assisted me in purchasing a car. My salesperson was Steve Baker who was a joy to work with. He was very hel I was very impressed with the staff that assisted me in purchasing a car. My salesperson was Steve Baker who was a joy to work with. He was very helpful, giving me sound advise about buying a used car and helped me get a gem. Efram was the Finance Manager. He too was very courteous and helpful. Both guys were sincere and gracious. I will be sure to recommend either one to a friend needing a car. More

A Thought I went here for a recall with my car, got there at 6:40 am and William came to me at 6:45 am. I was very pleased with that because my appointment wasn I went here for a recall with my car, got there at 6:40 am and William came to me at 6:45 am. I was very pleased with that because my appointment wasn't until 7 am. I would have given it 5 stars but had to take off because of the cleaning crew. It didn't look like they clean my car like William told me they would. My front windshield was worst then it was when I came. I would have said something at that point but i had a meeting at church. If they did clean it they must got tired when they got to mine because it wasn't clean at all. More

Altima brake pads Great service. Amazing lounge area with free snacks and WiFi. Plenty of TV s. William was very friendly and informative. Price came in slightly below Great service. Amazing lounge area with free snacks and WiFi. Plenty of TV s. William was very friendly and informative. Price came in slightly below estimate, which was nice. More

Brake service at Sterling McCall Nissan Arrived 15 minutes early before scheduled; enjoyed the coffee/soda in waiting lounge & car was ready for pick up abt an hour... my service advisor Kri Arrived 15 minutes early before scheduled; enjoyed the coffee/soda in waiting lounge & car was ready for pick up abt an hour... my service advisor Kristin D.W. was great & patience to customer needs, thank you 🤗👍🏻👍🏻. **The only complaint is the car wash; my car got much dirtier after the service. Water stain marks all over on windows & body. I had to go to another car wash and paid out from my pocket ??👎🏻 More

Satisfied There were a variety of colors and models available to choose from on the lot. The price was what I wanted and the financing was quick and easy. Eve There were a variety of colors and models available to choose from on the lot. The price was what I wanted and the financing was quick and easy. Everyone was pleasant ...a great dealership with a good atmosphere for shopping for a vehicle. This was my 2nd car purchase within 6 months. The first one was for my daughter and the second one for me. More

Epic Failure! Went here after internet contact. Made a deal to lease a new Nissan Leaf. Came back to pick up my car one week later. My salesman didn't bother to sho Went here after internet contact. Made a deal to lease a new Nissan Leaf. Came back to pick up my car one week later. My salesman didn't bother to show up at my confirmed appointment to pick up my car. Had to wait 20 min to find someone to help me. Once my car was found, they realized that no one was expecting me, so the car had no charge. Imagine that, an electric car with no charge, and they had week to prepare for me? I was there about an hour and half, and finally the car was charged enough for us to leave, and then they ran out and said we couldn't leave, as they forgot to put paper plates on it. More wasted time as they tried to find someone to do this. Then my car developed a terrible rattle on the way home. It was a broken strut. Then when I looked at my brand new car, I realized that one of the fenders didn't fit. An entire week to prepare my car for delivery, and not one person could be bothered to lift a finger and even look at my car until I arrived. So I had to put it in the shop, so here I am with a brand new car, and after 48 hours it has to go into the shop for 3 weeks! They replaced the front strut, and spent 1300 dollars fixing the fender. Then some idiot from the dealership called to try and appease me, and he didn't even know his own phone number? REALLY? I have his voice mail still on my phone. So I called the number that he left, which was disconnected, and then had to pull over on the side of the road and google the dealership and go through voice mail to find him to return his call. When I got him, I was pretty irritated, and he proceeded to lecture me that he didn't like my attitude? Go figure. I’m the one that got the royal shaft from their incompetence, and he doesn't like my attitude. What a jerk. Then after a month, I get a letter stating that my plates are in, and if I want them mailed to call this number. I did. Three times to accomplish what I needed. I don't know how these people stay in business, they are horrible, and just don't have a clue! Prepping a car for delivery, epic failure, customer service, epic failure, telephone operations, epic failure, attempt to alleviate customers complaints from poor service, epic failure. More

You’ve earned a new customer I’ve been a Nissan owner since 2009. This was my 1st time visiting Sterling McCall Nissan and because of my wonderful sales experience with Sameer La I’ve been a Nissan owner since 2009. This was my 1st time visiting Sterling McCall Nissan and because of my wonderful sales experience with Sameer Lakhami I am now a Sterling McCall customer for life. I will definitely recommend Sterling McCall Nissan anyone I know that is in the market for vehicle. More

Great service Service advisor demonstrated great customer service and professionalism. Service department was a bit overwhelmed by number of vehicles to be serviced Service advisor demonstrated great customer service and professionalism. Service department was a bit overwhelmed by number of vehicles to be serviced. Still a pleasant experience. More