Group 1 Kia Tomball

Their communication is terrible, they rarely call me to update me on anything, I have to reach out to them. They’re incredibly unorganized and all over the place, nobody was ever on the same page and since update me on anything, I have to reach out to them. They’re incredibly unorganized and all over the place, nobody was ever on the same page and since this was my first car buying experience, I was hoping for more clarification or explanation on what was going on, but they didn’t really explain anything at all. Thankfully I had someone there who knew what questions to ask because otherwise I wouldn’t have gotten any info. Just sign here. Also, on more than one occasion they’d have me come up there for “something quick” and keep assuring me it would be fast and take no time at all and then we’re siting there for 4+ hours. Incredibly frustrating. Would not recommend Beck and Masten Kia for car buying at all. More

I always have a great experience at Beck and Masten Kia. Johnny was super helpful and thorough. Johnny was super helpful and thorough. More

The car was ready when they said it would be and they washed it well washed it well More

Brandon Wilson was a super salesman and knowledgable. He made the buying experience very enjoyable. He made the buying experience very enjoyable. More

Margo my customer advisor offered excellent service and I greatly appreciate her clear direction and knowledge. greatly appreciate her clear direction and knowledge. More

I received excellent service getting my state inspection. They did a great job. Very fast and friendly. They did a great job. Very fast and friendly. More

Brandon was very helpful, they have a large inventory available. They helped us find the car we were looking for. available. They helped us find the car we were looking for. More

The service representative, Margaret Bearb, was a problem solver and made the process very smooth. solver and made the process very smooth. More

Jason Lucas did a good job today. Greeting and proper service were performed in timely manner as quoted Greeting and proper service were performed in timely manner as quoted More

Customer service advisor Me. Jason Lucas was friendly and professional. He answered all my questions. Jason Lucas was friendly and professional. He answered all my questions. More