Group 1 Kia Tomball

I really appreciate the way they treated me there the people there were very kind and helpful. people there were very kind and helpful. More

Even though their under renovation, the staff was nice and service rep was very friendly and accommodating. and service rep was very friendly and accommodating. More

Beware! !! Don't trust them. I strongly don't recommend them because of the way they treated me after sales. I got 2026 KIA Carnival from this dealership on 7 !! Don't trust them. I strongly don't recommend them because of the way they treated me after sales. I got 2026 KIA Carnival from this dealership on 7th Nov 2025 from Beck & Masten Kia Tomball. While doing the test drive, I found that the air pressure in the front left tire was in the 20s (PSI) instead of the manufacturer recommended 39PSI for that car. All other tires had no issues with the air pressure. When I requested the sales person (Muhammed) to check it once, he just refilled the air and said everything looks fine and delivered the car to me. However, within a month the same tire's pressure again went below the normal level and I got the alert on the dashboard (picture attached). I thought it was due to the winter weather and I just refilled it at the nearby Costco. The same continued for a couple more times and I thought that I have to report this to the dealer during the first complimentary service and get it fixed. I live almost 50 miles away from the dealership and that made me wait until the first service. During the delivery of the car, the salesperson and the head of the sales team assured me that their service during and after the sales would be very good so I need not to be stressed out for any issues in the future. However, when I took my car for my first service today 28th March 2026, the service representative (Jason) heard all the issues with the car that I have noted down and said that he would check on the tire issue. Also, he clearly explained and clarified my questions and the reason for a couple of issues that I have reported. For a couple more issues, he said that it's hard for him to diagnose those issues today due to the high number of service appointments booked for the day and asked me to get the car on some other day to check those. After the inspection, they found that there is a nail in the front left tire and they said it's my responsibility to take care of that. When I said that this issue was there even before I took the car out of the dealership for the test drive, even though the sales person agreed upon with the issue before delivery, the New Car Manager (Gavin) and the SalesPerson (Muhammed) argued that do I have a proof (a picture of the nail) while they delivered the car! They also argued that they would have taken care of that if I would have reported this within a month or two months from the delivery date. No one from the dealership told me that I have a time limit of 30 days or 60 days to report any issue with the tires. I wouldn't have expected them to fix this if the nail was on any other tires but when it is obvious that the issue was there right before the delivery, it is the dealership's responsibility to fix it. In between during the conversation, Gavin agreed that he would send his technician and get it fixed at a nearby Discount Tires Store. After a lot of conversation, I felt that there is no use in talking to them, I just asked Gavin to fix it at the Discount tire store as per his promise. However, Gavin then changed his mind and said I, myself, have to take care of it at the Discount tire store and he will pay for patching the tire. When I asked what if they find it not fixable, he said I have to take care of it then. They literally treated me like I was the one who punctured the tire and expected them to fix it on my behalf. I lost my patience and decided to move out of the dealership without fixing the tire. Finally, if you ever wonder about my previous positive review and rating (5/5) in Google for this dealership, that's only because I got forced by the sales person multiple times to do that. Due to that, I gave him the best review (10/10) in KIA's after sales review as well (Pictures attached). From my experience, the only positive thing that I can say about this dealership is the Service Advisor's and the Finance team's care for the customer. There are many other good KIA dealers in and around Houston that provide great care and give importance to customer. More

Your workers are very kind. However, the wait time for repair can be very frustrating. However, the wait time for repair can be very frustrating. More

Great customer experience in the Service Center today for regular maintenance on our Kia Telluride regular maintenance on our Kia Telluride More

Jason in the service department is fantastic! He is attentive to your needs and always attempts to get the best pricing for you. He is attentive to your needs and always attempts to get the best pricing for you. More

Anthony did a great job and advise with solid knowledge. He provided accurate timeline to pickup the car. He provided accurate timeline to pickup the car. More

Was a great help get you n and out with no problems Celbel was a great help no waiting was always advised Celbel was a great help no waiting was always advised More

Every one is always friendly and helpful. Jason the service man always goes beyond and is appreciated. Pleased with service. Jason the service man always goes beyond and is appreciated. Pleased with service. More

Excellent service in my last 2 visits. Caleb the service agent always goes above and beyond To make sure my car is in optimal condition. Thank you Caleb and Kia.. Caleb the service agent always goes above and beyond To make sure my car is in optimal condition. Thank you Caleb and Kia.. More