Back

Group 1 GMC Rivertown

Columbus, GA

4.6
559 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 559 reviews

November 05, 2026

I am always well pleased with the service I receive at Rivertown GMC. I am treated with respect and care. My favorite service advisor is Michael Clark, he has been my service advisor over 7 years. He is More

by williamsonbarbara887
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Nov 06, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review, Barbara! We are thrilled to hear that you have consistently received excellent service at Rivertown GMC and that Michael has made such a positive impact during your visits. We truly appreciate your kind words for our service team and are grateful for your loyalty. Our team looks forward to continuing to assist you with all your vehicle service needs in the future! Sincerely, The Rivertown Buick GMC Team

November 04, 2026

Everyone is always so helpful ,professional and knowledgeable when i bring my vehicle in for service. More

by tinaventura61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Greg in the service department
Nov 05, 2026 -

Group 1 GMC Rivertown responded

Hi, thank you for your kind words! We strive to provide professionalism and teamwork in every service visit. It's great to hear that our knowledgeable staff has made a positive impact on your experience. We appreciate your trust in us and look forward to serving you again!

October 30, 2026

Customer service is great and consistent. Michael Caldwell is outstanding and keeps you up to date on your car status. Never a bad time when I visit. More

by drichard15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caldwell
Oct 31, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review, Richard! We’re thrilled to hear that you had a great experience with our team at Rivertown GMC, especially with Michael Caldwell. It’s fantastic to know you appreciate the consistent customer service and updates on your car's status. We look forward to welcoming you back on your next visit! Sincerely, The Rivertown Buick GMC Team

October 25, 2026

Great communication ! On time ! Pleasure to work with , reasonable for oil change ! Received text and email for inspection and recommended maintenance More

by Jerome.bechard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Oct 25, 2026 -

Group 1 GMC Rivertown responded

Thank you for your fantastic review, Jerome! We’re thrilled to hear that you had a positive experience with Rivertown GMC. It's great to know that you found our oil change pricing reasonable as well. We look forward to serving you again for your future maintenance needs! The Rivertown Buick GMC Team

October 23, 2026

Great, friendly service center! Timely updates provided throughout the entire service experience. Keep up the great work. More

by kanem0172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sondra Green, Digital AirStrike
Oct 24, 2026 -

Group 1 GMC Rivertown responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 13, 2026

Great customer service and prices. Jamie was extremely helpful and always responded to to my concerns. More

by elaunius56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Stitcher
Oct 13, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Rivertown GMC and that Jamie was able to assist you effectively. We appreciate your feedback and hope to see you again soon! Sincerely, The Rivertown Buick GMC Team

October 08, 2026

Group One Rivertown GMC delivers outstanding customer service, friendly staff, professionalism, and an excellent experience every time! More

by Milton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Oct 09, 2026 -

Group 1 GMC Rivertown responded

Thank you, Milton! We appreciate your kind words about our customer service and friendly staff at Rivertown GMC. It's great to hear you consistently have an excellent experience with us. We look forward to welcoming you back for your next visit! Sincerely, The Rivertown Buick GMC Team

October 08, 2026

Mike is very helpful each time I need service or repairs. He explains all problems in detail. More

by dniecy006
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael clarke
Oct 09, 2026 -

Group 1 GMC Rivertown responded

Thank you for your feedback! We’re glad Mike has been so helpful in assisting you with service and repairs at Rivertown GMC. Providing detailed explanations is part of our commitment to excellent customer service. We look forward to seeing you again for your next visit! The Rivertown Buick GMC Team

October 08, 2026

I got a new employee and delivered my car at 7:45 for an 8:00 appointment. I was told it could take 2-3 hours. It took nearly 5 hours for just a 40,000 mile check with no issues. Then I ask to have my dash More

by racinggranny2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sondra
Oct 14, 2026 -

Group 1 GMC Rivertown responded

Thank you for your feedback. We're sorry to hear about the extended wait and the inconvenience during your recent service visit. At this time, we don't have enough information to identify your visit in our system. Please reach out to us directly with the name associated with your appointment so we can review your concerns and better understand what occurred. J.R. Carmichael Service Director - Group 1 GMC Rivertown (706) 780-4321 jcarmichael@group1auto.com

October 07, 2026

Greg McCart has been taking care of my family vehicles 16 years. His keen attention to detail and customer service satisfaction is why i will always have my vehicles serviced there whether it’s a GM product More

by ksimscog2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg McCart
Oct 07, 2026 -

Group 1 GMC Rivertown responded

Thank you so much for your amazing review! We truly appreciate your loyalty over the years and are thrilled to hear about your positive experiences with Greg at Rivertown GMC. His dedication to customer service and attention to detail are indeed invaluable. Looking forward to continuing to serve you and your family for many more years to come! Sincerely, The Rivertown Buick GMC Team

1
...