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Group 1 GMC Rivertown

Columbus, GA

Overview
Reviews
Vehicles
4.6
459 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 459 reviews

December 04, 2025

This service dept is top notch! ! No other compares to the professionalism that is exhibited through the people behind the desks!! More

by Andrea78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 04, 2025 -

Group 1 GMC Rivertown responded

Thank you so much for your kind words, Andrea! We're thrilled to hear that you had a top-notch experience with our service department at Rivertown GMC. Our team takes great pride in providing professionalism and excellent service. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

Dec 04, 2025 -

Group 1 GMC Rivertown responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 03, 2025

Our salesman, Kaleb, asked about a budget, showed multiple vehicles in the budget, and assisted us with test drives, etc. Sounds normal, but had no pressure, enjoyed talking with him, and he was hon More

by andrewkz13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaleb , Digital AirStrike
Report | Print
Dec 03, 2025 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Kaleb at Rivertown GMC. It's great to know that you felt no pressure and appreciated his honesty and efficiency during the process. We look forward to welcoming you back for your next visit! Sincerely, The Rivertown Buick GMC Team

November 25, 2025

I like the promptness and ease of buying a new vehicle. The paperwork process was easy More

by howardleonard76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaleb, Digital AirStrike
Report | Print
Nov 25, 2025 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review, Howard! We're thrilled to hear that you enjoyed the promptness and ease of purchasing your new vehicle at Rivertown GMC. Our team works hard to ensure a smooth paperwork process, and it's great to know that it met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

November 21, 2025

Multiple issues with getting an inspection for extension of warranty. 2 different prices at the service desk. The warranty man said i should not have been charged for the inspection because car was still un More

by haeubanks57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 25, 2025 -

Group 1 GMC Rivertown responded

Thank you for bringing this to our attention. We apologize for the confusion and frustration regarding the inspection and pricing. This is not the experience we want for our customers. We are currently looking into this matter and would like the opportunity to speak with you directly to better understand the situation. Please contact our service management team at your convenience so we can address this with you. Jerry Carmichael Service Director - Group 1 GMC Rivertown jcarmichael@group1auto.com | (706) 780-4321

November 15, 2025

I had the absolute best sales person at Rivertown. Valerie was very detailed with the whole process and answered any questions I could come up with. I told her my budget and she found a car that fit p More

by Cameron.drawdy99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valerie Kenney, Digital AirStrike
Report | Print
Nov 15, 2025 -

Group 1 GMC Rivertown responded

Thank you for your fantastic review, Cameron! It's great to hear that Valerie provided you with such a positive experience and helped you find the perfect car that fits your budget and comfort. At Rivertown GMC, we strive to ensure our customers have the best service possible. We appreciate your kind words and hope to see you again soon! Enjoy your amazing car! Sincerely, The Rivertown Buick GMC Team

November 09, 2025

Very friendly customer service reps. Follow up Communication need improvement. Had to call them for status. Vehicle diagnostic not timely. More

by potipharenterprise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Nov 11, 2025 -

Group 1 GMC Rivertown responded

Thank you for taking the time to share your feedback. We’re glad to hear our customer service representatives were friendly and provided a positive experience. We apologize for any inconvenience caused by delays in communication and vehicle diagnostics. Unfortunately, we’re unable to identify your customer or vehicle information based on your username, but we’d like to learn more and address your concerns directly. Please contact our service team with your details so we can assist you further and improve our follow-up process. J.R. Carmichael Service Director Group 1 GMC Rivertown (706) 780-4321 | jcarmichael@group1auto.com

November 05, 2025

Everyone was nice enough but no sense of urgency, and communication was not good. We had to keep calling for updates. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
Nov 06, 2025 -

Group 1 GMC Rivertown responded

Thank you for taking the time to share your feedback. While we're glad to hear our team was courteous, we're sorry to learn that communication and timeliness did not meet your expectations. Unfortunately, we're unable to identify your customer information based on the username provided. Please reach out to us directly so we can learn more about your experience and work toward making it right. J.R Carmichael Service Director - Group 1 GMC Rivertown jcarmichael@group1auto.com | (706) 780-4321

November 01, 2025

I showed up for an oil change and tire rotation without an appointment and was greeted pleasantly by Miss Lisa, who set it up and got it done quickly. She also found my free oil changes purchased with the More

by Joe Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Oliver, Digital AirStrike
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Nov 01, 2025 -

Group 1 GMC Rivertown responded

Thank you for sharing your positive experience at Rivertown GMC, Joe! We're thrilled to hear that Miss Lisa provided you with prompt and pleasant service. It's great that she was able to help you utilize your free oil changes as well. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Rivertown Buick GMC Team

October 30, 2025

Great place friendly staff,very clean business great coffee machine thay get you taken care of ask for Carlos More

by debra_cress
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos B.
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Oct 31, 2025 -

Group 1 GMC Rivertown responded

Thank you for your feedback, Debra! We’re happy to hear you had a great experience at Rivertown GMC. Our team, especially Carlos, is dedicated to providing excellent service, and we're glad you enjoyed our clean environment and coffee machine. We look forward to welcoming you back soon. Sincerely, The Rivertown Buick GMC Team

October 30, 2025

Very helpful and knowledgeable people work in the service department and the sales people are not More

by mcwill87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Oct 31, 2025 -

Group 1 GMC Rivertown responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Rivertown. If you have any further questions, please don't hesitate to reach out!

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