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Group 1 Ford of Pensacola

Pensacola, FL

4.7
2,229 Reviews

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,229 reviews

December 19, 2025

Excellent waiting room and efficient intake. The rest of these words are to the arbitrary word count. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Dec 21, 2025 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 19, 2025

Judy was great and ensured that all our needs were taken care of. I am truly appreciative of her amazing customer care! More

by Ford Owner 2411
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy LaChance
Dec 21, 2025 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 19, 2025

Ayden did a fantastic job on guiding me on what I should do with the new vehicle I just bought which is a mustang and he had some great recommendations on what I should start off doing to keep the vehicle i More

by Anthony.Demarest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden
Dec 21, 2025 -

Group 1 Ford of Pensacola responded

Hi Anthony, we're happy you found Ayden to be so supportive during your experience here at Group 1 Ford of Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2025

This dealership has wonderful, welcoming staff. I was very happy with my first experience with them and was very happy with my staff member Judy. More

by irishangelface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Dec 21, 2025 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found Judy to be so supportive during your experience here at Group 1 Ford of Pensacola. If you have any further questions, please don't hesitate to reach out!

December 18, 2025

Advisor was very detailed, courteous, and helpful. Answered all my questions. The mechanics did a good job on the maintenance service requested. More

by DU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry McWatter
Dec 18, 2025 -

DU responded

Very good service.

December 18, 2025

Service writer Chris was great! Professional and responsive. Video provided with vehicle inspection was extremely helpful. More

by Jennifermr84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in service
Dec 20, 2025 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 18, 2025

Facility was clean. Cars were well-kept. Friendly and concise employees. Everything felt transparent and trustworthy More

by FordLoz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brayden Sadler
Dec 20, 2025 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 18, 2025

Tristen and Montana were very professional and took the time to make sure all service on my truck were done to my satisfaction. More

by Tpaggen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Monarch, Jim Knudsen, Dean Allerheiligen, Marco Barlow, pbuch Admin, Chris Jones, James Collette, Sonic Fonacier
Dec 20, 2025 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Thank you, and have a fantastic day!

December 17, 2025

Great service, knowledge of service technician was highly demonstrated and provided details concerning an upcoming recall notice and is very important and appreciated. More

by elkins.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
Dec 20, 2025 -

Group 1 Ford of Pensacola responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2025

Great timely experience. The staff members were kind, knowledgeable and friendly. They always had a answer to the question I asked and were pleasant to engage with More

by Rooster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Dec 17, 2025 -

Rooster responded

Tim was very knowledgeable and had the proper answer for all of my questions. Very polite and helpful, kept me informed of the progress. He is a great ambassador for Group 1 Ford. The technician that performed the work on my truck done a great job in the video going over every detail that was done.