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Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,270 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

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Showing 2,270 reviews

January 13, 2026

I came in for a routine oil change. I really have no complaints. My advisor Ayden was great. More

by bbuckleup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden Nelson
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Jan 15, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2026

I’m very satisfied with my service. Chris did a great job of handling the whole transaction. More

by Easyogre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in the service department
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Jan 15, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Pensacola. Thank you, and have a fantastic day!

January 12, 2026

Very great service, was quick and perfect! Advisor was amazing as well , awesome service, car is perfect! More

by Netteboyd7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Jan 15, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 11, 2026

Brought my truck in for an oil change Chris coordinated everything for and was fantastic. I appreciate his professionalism and care while handling my service. More

by Easyogre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in the Service department
Report | Print
Jan 11, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found Chris to be so supportive during your experience here at Group 1 Ford of Pensacola. Feel free to reach out to us if you need anything. Have a wonderful day.

January 11, 2026

Does not listen when setting appt on the phone. A needed repair was not on the list for techs to complete, therefore, I am forced to take time off again to get this done at a later date. Will proba More

by cdpjr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phone appt setter
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January 11, 2026

Sarah Riley was awesome, you definitely need to hire more people like her. By far the best service writer I’ve worked with at your shop in quite a while! More

by TPRICEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Reilly
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Jan 12, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Pensacola! Until the next time we meet, take care!

January 11, 2026

Always appreciate the great service from Danny! After many visits he knows me and knows my car very well. More

by vsclcsw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry/Danny Waters
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Jan 12, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

January 11, 2026

World Ford Service team did another phenomenal job. Quick and easy oil change without issue. Judith was my service advisor again and she consistently helps ensure my requests for service are well tak More

by wgreeso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith, Service rep - 5 star
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Jan 12, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for taking the time to leave a review for us at Group 1 Ford of Pensacola. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 10, 2026

The Chris in the service department worked closely with us to ensure we were clear on just what our repair required and what the charges were. More

by AMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Stafford
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Jan 11, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

January 10, 2026

Problem of oil leak was taken care of and the reason why was taken care of . Aiden was great in helping us. He listened to our concerns and took care of the problem. More

by garberp2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Report | Print
Jan 11, 2026 -

Group 1 Ford of Pensacola responded

Hi, we're happy you found Aiden to be so supportive during your experience here at Group 1 Ford of Pensacola. Please don't hesitate to reach out if there's anything additional we can do for you.

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