Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Group 1 Ford of Pensacola

Pensacola, FL

Overview
Reviews
Vehicles
4.7
2,270 Reviews
Call Dealership (850) 476-9050
View Awards

6397 Pensacola Blvd.

Pensacola, FL

32505

Directions

By Type

Showing 2,270 reviews

January 20, 2026

The staff was very friendly, knowledgeable, and professional. There was no pressure making the deal and I was very satisfied with the price. More

by Shoafx4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaRon Smith, Sonic Fonacier
Report | Print
January 19, 2026

Great service and customer service the best in the Pensacola area and not time-consuming More

by sleepy1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Monarch, Jim Knudsen, Dean Allerheiligen, Marco Barlow, pbuch Admin, Chris Jones, James Collette, Sonic Fonacier
Report | Print
January 18, 2026

Austin was very informative and punctual. They finished my car quick and they did a good job. Thank you! More

by Kylestroke1712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin in service
Report | Print
Jan 20, 2026 -

Group 1 Ford of Pensacola responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

January 17, 2026

Judith was an outstanding service manager! She immediately put me at ease and found a discount to assist with the $4185.52 service! Her professionalism and willingness to go the the extra mile More

by Hammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith Lachance
Report | Print
Jan 18, 2026 -

Group 1 Ford of Pensacola responded

Hi Hammi, we're happy you found Judith to be so supportive during your experience here at Group 1 Ford of Pensacola. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 16, 2026

They like to make deals fast & easy. Bought 2 Pre Owned vehicles within a week of each other More

by rodneybolton7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Pyland
Report | Print
Jan 18, 2026 -

Group 1 Ford of Pensacola responded

Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.

January 16, 2026

World Ford really likes to add tens of thousands of dollars to the MSRP of their cars. More

by This survey is too intrusive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 20, 2026 -

Group 1 Ford of Pensacola responded

Thank you for your feedback. We want to clarify that we do not add tens of thousands of dollars to the MSRP of our vehicles. Any pricing differences typically apply only to specialty models with additional equipment or packages, such as Black Widow or Shelby vehicles. If you can share the specific vehicle you were referencing, we would be happy to review it with you directly. Nate Cartwright General Manager - Group 1 Ford of Pensacola n.cartwright@Group1Auto.com

January 15, 2026

Sarah was amazing. Very patient, knowledgeable and kind. Will definitely recommend people to the dealership. More

by Jerry.blackii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Report | Print
Jan 16, 2026 -

Group 1 Ford of Pensacola responded

Hello, we're happy you found our staff Sarah to be so supportive during your experience here at Group 1 Ford of Pensacola. We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2026

My car was repaired in a timely manner but my service manager had an emergency and was out for a week and no one else would return my calls or answer my messages. So my car sat for a week until he return More

by bedotf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tristan
Report | Print
Jan 17, 2026 -

Group 1 Ford of Pensacola responded

We apologize, we have responded to the last review that you wrote, this is a duplicate. If you would like to discuss this further, please don't hesitate to reach out to me. Brittany Cafego Service Manager - Group 1 Ford of Pensacola bcafego@group1auto.com

January 14, 2026

Everyone was very nice. They told me what they were going to do and did it More

by Mammy1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayden
Report | Print
Jan 16, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 14, 2026

Repairs done in a timely manner. Polite and professional. Kept me updated on the process and completed it when they said they would More

by clawsandpaws63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
Report | Print
Jan 16, 2026 -

Group 1 Ford of Pensacola responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

1
2
...
227