Group 1 Ford of Kennesaw

In today for a recall. Able to drop the vehicle at the appointment time and was complete early afternoon. Service writer Kristy was very friendly and helpful getting the Able to drop the vehicle at the appointment time and was complete early afternoon. Service writer Kristy was very friendly and helpful getting the recall work done and worked with me to get a comprehensive vehicle inspection completed. More

Refused to address the concerns that I dropped my vehicle off for. Ended up doing absolutely NOTHING to my car except changing the brakes. That’s not what I needed!! Falsely told me the work they were doing off for. Ended up doing absolutely NOTHING to my car except changing the brakes. That’s not what I needed!! Falsely told me the work they were doing was going to fix my car but it didn’t! I had to pay over $400 to get my car back. Just to have my car given back to me as it was. More

Unresponsive, no customer service, unprofessional , unorganized paper work, Jay Jenkins horrible service advisor. Never returning to this location unorganized paper work, Jay Jenkins horrible service advisor. Never returning to this location More

I took my Bronco for a recall and oil change. Everyone is always really super nice, I had to bring my Malinois with me to pick up my truck and everyone just loved her and pet her. They are wonder Everyone is always really super nice, I had to bring my Malinois with me to pick up my truck and everyone just loved her and pet her. They are wonderfuly dog friendly there. More

Excellent service with a professional staff which is exceptional in all respects. Highly recommend them exceptional in all respects. Highly recommend them More

Made appt called in right away but the wait for an oil change was way too long at 2.5 hours just for an oil change? The service tech was friendly and cordial! change was way too long at 2.5 hours just for an oil change? The service tech was friendly and cordial! More

DONT WAIST YOUR TIME waiting there for your vehicle to be serviced even with an appointment. My wife was stuck there for 4 hours, from 9:30 am to 1:30 pm, even with an appt time of 9:30am. The appt was fo be serviced even with an appointment. My wife was stuck there for 4 hours, from 9:30 am to 1:30 pm, even with an appt time of 9:30am. The appt was for 4 new tires and an alignment, maybe 1.5 hours worth of work. I've been stuck there over 2 hours for a simple oil change service, with an appt, that should take 30-40 min even with a tire rotation if the techs are working. If you have to go there but you value your time, leave it there and go about your day because time there doesn't matter to them. More

It was fast, and professional and the people were really good. The customer service was great good. The customer service was great More

Service was great starting from scheduling an appointment, to checking in, being provided updates throughout , and easy check out! appointment, to checking in, being provided updates throughout , and easy check out! More

Great service today. Very little waiting time. Clean and pleasant customer service area. Good job by the service staff. Very little waiting time. Clean and pleasant customer service area. Good job by the service staff. More