Groove Ford

Beyond exceptional experience with service. As soon as I pulled in for my appointment to the moment I left, every interaction and service was performed to the highest level of quality and customer service! pulled in for my appointment to the moment I left, every interaction and service was performed to the highest level of quality and customer service! I came in for a Coolant and transmission flush, oil change, and 2 recalls. Upon arriving I was greeted within a minute by name. I was quickly checked in, offered a shuttle if needed or to be shown the amenities. I had a ride on the way and needed neither. I was kept up to date about the progress and called again once it was complete. Upon arriving for pick up, the advisors were almost falling all over each other to get me taken care of quickly. Chris was my advisor and will be my go to guy from here on out. I also had the pleasure of being introduced and thanked for my business by Bijan, the service manager. I have visited nearly every Ford service center in the Denver metro, and Northern Colorado area and have never been this impressed! The pricing was fair and honest, they didn’t try to upsell me on anything unnecessary, and they clearly showed how valuable my business is to them! This will be my service center of choice!!! Thanks team! More

Had vehicle serviced 2 days ago. Advised them of fluid leak. They found nothing. Since then found it still leaking. Took it to another shop. The other shop found oil filter loose and you never replace leak. They found nothing. Since then found it still leaking. Took it to another shop. The other shop found oil filter loose and you never replaced it. The filter was in same dirty condition when I took vehicle into you. Had the oil mess under vehicle cleaned up today and filter was tightened. Will be in to see you tomorrow to have you make things right. We will see what you do. More

Logan Wakefield provided great service. We had multiple problems with our Fusion. He provided us with choices and then made sure our choices were fulfilled. He then helped us with the pricing and even got problems with our Fusion. He provided us with choices and then made sure our choices were fulfilled. He then helped us with the pricing and even got the repair cost below the quote. We couldn’t be happier! More

I am still reeling over the horrible customer service experience we had with Groove Ford. We will never set foot in this dealership again. Our sales person we worked with was great, but the serice depart experience we had with Groove Ford. We will never set foot in this dealership again. Our sales person we worked with was great, but the serice department was the most deplorable customer service of my entire lifetime. More

Useless. Worst customer service I've experienced in a long while. Do not deal with Hunter or Lane. Update: I've now purchased a car elsewhere with the opposite experience. Check my other reviews if y long while. Do not deal with Hunter or Lane. Update: I've now purchased a car elsewhere with the opposite experience. Check my other reviews if you want to see where. There are a couple of people who I enjoyed talking to, Hannah in particular, so thank you Hannah, you nearly saved the sale. To Lane and Hunter, consider new careers. You cost your boss over $40k because you were unable to do the bare minimum of a basic sales and customer service job. Final word: y'all lying about the car being sold after I said I was no longer interested due to poor customer service... well, that speaks for itself. Good luck. More

Save yourself the headaches and disappointments DO NOT use Groove Ford Service. This is the first and last time I will ever use their service center. Took over 30 days to correct two extremely easy to dia use Groove Ford Service. This is the first and last time I will ever use their service center. Took over 30 days to correct two extremely easy to diagnose and repair issues. And then after all the lying about the wrong parts being sent and damaged parts being received (they ordered the incorrect parts) we received our vehicle back with damage to the interior drivers side door. There apparent gouges from the technician getting in and out of the car on top of it being filthy was the last straw. When the service advisor didn’t return my call I got in touch with the Service Manager, Bijan. Let me tell how rude and dismissive he was. He informed that they did not perform any work on the interior of the vehicle so it’s not their issue. I tried explaining the damage was not there when I dropped it off and he told me to take back to the dealership where we bought. I didnt buy the vehicle with damage so why would I take it back to them? Please, please, please do not take your vehicle here. It’ll sit in a back lot for days unaddressed and incorrectly diagnosed. The staff’s communication is awful and they dismiss all issues and concerns blaming someone or something for their shortcomings. More

We came to check out a Ford Bronco sport after calling around to find one, and were taking out time checking out the interior and trunk space. Just as we were about to get in to drive, another salesperson around to find one, and were taking out time checking out the interior and trunk space. Just as we were about to get in to drive, another salesperson came out, extended her arm to our salesperson and said “this car has been sold, give me the keys” then kept insisting “keys, keys, keys” like a toddler until he handed them over. Not getting to even drive the car after making an appointment was frustrating, and the way she handled the situation made it much worse. It’s a low-inventory market, so I get that it can be competitive, but Groove is handling that poorly. More

Tailer did a great job and took care of my purchase with my amazing F250 6.7L. It's not only the best and most powerful truck in the world, it also gets the best mileage of any truck period. Thanks again Ta my amazing F250 6.7L. It's not only the best and most powerful truck in the world, it also gets the best mileage of any truck period. Thanks again Tailer! More

Best Ford service department in the Denver metro area. Once again Chase took great care of my F150. The level of customer service was beyond. The communication clear and concise. As a female I never feel Once again Chase took great care of my F150. The level of customer service was beyond. The communication clear and concise. As a female I never feel like I am getting a run around which is something I have experienced with other dealers in the past. I will continue to do service with him and highly recommend doing business with him. More

Service at this dealer is horrible always trying to up sell you never again sorry. sell you never again sorry. More